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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Heating
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Terrace
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Garden
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Luggage storage
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Cycling
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Bar
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Car hire
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Massage services
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Spa/wellness center
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Private parking
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Designated smoking area
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Kid meals
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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First aid kit available
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Guests can opt-out any cleaning services during stay
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Happy hour
Review Highlights
Categories
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Property Description
European-Style Rooms with Private Baths
Hotel Longing House offers homely European-style rooms with modern amenities like a flat-screen TV and private bathroom. Each air-conditioned room is elegantly furnished with classical furniture, creating a cozy atmosphere for guests to unwind. Additionally, guests can enjoy the convenience of a tea maker, fridge, and the option to reserve private baths for a relaxing experience.
Spa and Relaxation Services
Indulge in ultimate relaxation with the hotel's spa services, offering in-room massages and aroma treatments. Guests can also take a peaceful stroll through the garden or explore the on-site herb shop for a tranquil experience. The soft lighting throughout the property enhances the calming ambiance, perfect for a rejuvenating getaway.
Dining Experience and Nearby Attractions
Savor delicious continental cuisine made with fresh local vegetables at the hotel's restaurant. Afterward, unwind at the bar lounge adorned with antiques and a fireplace, creating a charming setting for socializing. With attractions like Kumobaike Lake and Karuizawa Prince Shopping Plaza just a short drive away, guests can easily explore the beauty of the surrounding area.
Ready to experience the charm of Hotel Longing House? Book your stay now for a memorable getaway.
The private open air baths can only be reserved on that day and will be subject to availability.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for ¥6,000 per person per night when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The hotel’s location was the biggest drawback. It is situated between Karuizawa Station and Naka-Karuizawa Station, making it quite inconvenient to get around. The road in front of the hotel is a busy main road, so walking is neither pleasant nor practical. You will likely need to take a taxi or a bus. However, the bus only runs twice an hour and is often delayed, while taxis require an additional dispatch fee when booked through the local taxi service.
We stayed in a Japanese-Western style room on the ground floor of the new building. Unfortunately, the room was located right next to the private hot spring baths, which resulted in a very damp environment with a noticeable musty smell. The wooden deck outside our room was even blocked off because the boards had warped due to the moisture, which clearly reflected the humidity issue.
The only highlight of our stay was the breakfast. The ingredients were fresh, and the quality of the food was excellent.
環境漂亮
房間整理不確實，明顯有用過的杯子沒有洗。
朝食ビュッフェがとても美味しくて、朝からしっかりエネルギーチャージができました！朝食でミカサコーヒーが自由に飲めるのがとても嬉しかったです。ロケーションも良い。ホテル全体は概ね清潔。
貸切露天風呂は、各宿泊者が時間を予約して使用しますが、使用済みのおむつがゴミ箱に入っていたり、別の日もおむつの匂いがしたりと他の使用者のマナーが気になりました。
隅々まで清潔で
コンパクトに必要なものを揃えてくださっていることに感謝でした
特にありません
The private hot spring was a very nice touch. Staff was very helpful. Very nice atmosphere and vibes - a very nice escape from city vibes.
Room carpet a slight mustiness.
Very clean
Smaaaaaall
ホスピタリティ
L’hôtel était bien dans l’ensemble, il y a un parking gratuit et la chambre est très confortable.
Il y avait une odeur dans la salle de bain, et la douche était bouchée.
The location was perfect, staff friendly room large and very clean.
The room was on the first floor and the internet connection was very bad which was a bit problematic for us. The breakfast was 3,500 yen which was a bit too expensive for us to try.
好吃，吃得很饱
One feature I appreciated was that the private open-air baths could be used without a reservation between 8:00 a.m. and 11:00 a.m.
During my stay, the bathroom drain overflowed, and I had to move to another room. I called the hotel that night, but no one answered. I was only able to contact the hotel through the booking site’s messaging system. A staff member came to inspect the drainage the following morning.
Before booking, I called the hotel to ask about the rooms and chose one based on the information I was given. However, after arriving, I found that the information I had received was not useful in helping me choose the room.
Throughout my stay, I repeatedly experienced situations where the information I received was inaccurate or incomplete.
Whenever I called the front desk with a question, I was rarely connected to someone who could answer it immediately. I had to wait on the phone every time, and I was never offered a callback.
When I asked what time the spa opened, I was first given information that did not answer my question. After I repeated the question, the staff member went to check without saying they would do so, and returned without acknowledging the wait.
On the morning of check-out, I went to use one of the private open-air baths during the reservation-free hours (8:00 a.m.–11:00 a.m.), but both private baths were locked. I returned to my room and called the front desk. I explained that the outer entrance doors were locked, but I was told that if the doors were locked, the baths must be in use. After I explained the situation again, the staff checked and later confirmed that the baths had not been unlocked by staff that morning.
Regarding room cleaning, I was first told by housekeeping that all requests had to go through the front desk. On another day, housekeeping asked me directly what time I wanted my room cleaned. When I gave my preferred time, I was told it would not be possible. However, after checking with the front desk, I was informed that the requested time was available.
The building is old, and sound carries easily between the rooms and hallways.
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