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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Hiking
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Horse riding
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Babysitting/child services
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Billiards
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Valet parking
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Chapel/shrine
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Parking garage
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Shuttle service (additional charge)
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Shared kitchen
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Snack bar
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Kids' outdoor play equipment
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ATM/cash machine on site
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Lockers
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Heated pool
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Vending machine - drinks
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Public transport tickets
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Vending machine - snacks
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Kid-friendly buffet
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Evening entertainment
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Baby safety gates
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Open-air bath
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Pool bar
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Salt-water pool
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Entertainment staff
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Water slide
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Hot spring bath
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Outdoor furniture
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Picnic area
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Wine/champagne
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Sun umbrellas
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Fruits
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Outdoor fireplace
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Walking tours
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Breakfast takeaway containers
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Key card access
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Bike tours
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Tour/class on local culture
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Mobile app for room service
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Live music/performance
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Themed dinner nights
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Happy hour
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Cooking class
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Archery
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Koulen Hotel, nestled in the heart of Siem Reap, offers fully equipped rooms with kitchenettes, private terraces, and modern amenities like flat screen TVs and in-room dining services.
Exquisite Dining Experience
Start your day with a buffet breakfast at the poolside dining area, then indulge in Khmer and international cuisine at the in-house restaurant.
Relaxation and Convenience
Enjoy the outdoor pool, barbecue facilities, and garden, or pamper yourself with spa treatments and business services provided by the hotel.
Experience comfort and luxury at Koulen Hotel. Book now for an unforgettable stay in Siem Reap!
Benefits include:
- Welcome drink and cold towel upon arrival
- Tea and coffee are placed in the room daily
- Drinking water
- Free using swimming pool
- Free Wi-Fi service
- Resort parking area
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 4 years old stay for free when using an existing bed.
Children from 5 years old to 11 years old stay for US$7.50 per person per night when using an existing bed.
Children from 12 years old to 17 years old stay for US$15 per person per night when using an existing bed.
Adults stay for US$35 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The pool was beautyfull. We loved to go there in the late afternoon after returning from the temples. Most of the time, we had the pool for ourselves. So no issue to find a sun bed :) Location was convenient, on walking distance of Pub Street and the River Night Market. Breakfast was good, with sufficient options, warm & continental. Staff was overall very pleasant. Room was spatious and the living room was enormous.
The boy at the poolbar (intership) was friendly & helpfull, but it would be easier for communication if he learned a bit more English.
Great location, close to the centre but away from all the noise (from around Pub street). Just a ten minute walk to the centre and also close to the national museum. Very nice breakfast, great rooms and swimming pool. The staff is so friendly and helpful. We had dinner at the hotel restaurant a couple of times. It wasn’t busy but the food was really nice (and we tried a few different dishes).
The property is absolutely beautiful and exceptionally well-maintained! It has all the amenities you could possibly want, and the staff is amazing. All the staff was excellent but of particular outstanding service I’d like to mention Salorn at the front desk and Ratha in food service. They both went above and beyond to make sure we had an amazing stay and they are exceptional staff members! There is no question that we will stay at this hotel if and when we return to Siem Reap!
There is nothing to dislike at this property! It’s all excellent!
A place of peace and tranquility, you will find Koulen Central Mall and Hotel to be maximum value for your stay in Siem Reap. This location is close by to the strip while not far from food gems and fruit stalls. Secret: Also one of the best steam room sauna and plunges you can find in Asia.
Thank you for Bossaba, Phour, Chivit, Nita, Vichara, and the rest of the large hotel staff for making our stay wonderful and accommodating. We will be back!
Well located good size rooms
nothing
Had a fantastic experience at Koulen Hotel. Very clean and comfortable, remarkably spacious apartment (we had a two bedroom apartment for a family of four, teenage children). Breakfast was high quality, had options of freshly cooked omelettes or noodle soup each day, in addition to regular buffet. Our staff were exceptional (Savoeut, Stey Lorn, Chhon and Dika). They were extremely friendly and helpful, always looking for ways to make our stay enjoyable. Massages werereasonably priced and good quality, gym had decent equipment and pool was pleasant. Overall very good value and convenient location. Would definitley stay again.
Very nice pool. Comfortable rooms. Super nice staff especially Bo and Salon in the reception and Rathah at the pool were super helpful and very friendly.
Nothing.
We stayed 4 nights, I really wish we had planned for more, absolutely loved this place, Its very well located in the nicer end of town near royal park and gardens but still only 15 mins walk to Markets and Pub street, (we explored a lot and not always TukTuk everywhere).
There is a huge modern supermarket nearby and a modern mall right next door (Heritage Walk) and the awesome Made in Cambodia craft market is only 5 mins away
The rooms are massive, spotlessly clean and very well presented, our 3 room suite was bigger in meters than our House is!!
Breakfast is Excellent, a beautiful buffet spread with a Chef there ready for extras, there was something for everybody.
The stunning pool and tiki bar is a must on those hot afternoons, especially after trips to the Temples, Its just as nice in the late day rains that come in rainy season
The staff are what made our stay extra special, you are looked after like royalty as soon as you walk in the door, they were always smiling and attentive in every engagement, 10/10, I would say its as good service as I have had anywhere in the world.
I hope I get the opputunity to return, my best Holiday in years.
Everything.
We had 3 weeks travelling around Cambodia and Vietnam. This stay was our luxury option and it lived up to expectations.
We stayed in room 201-203 which was a 3 bed, e bath apartment. Great set up for 5 of us.
Pool was great and we always managed to get a sun bed.
We had 3 massages each whilst there as well. Approx £15 for an hour.
Breakfast was included and there was always plenty of choices and loads left over each day so it never ran out.
You can walk to Oub St/old Market in 15 minutes but with tuc tucs costing €2 dollars to go anywhere within Siem Reap, it was easier just to grab one.
Special mentions to Boleap on reception and Hun in the spa. We wish we could remember everyone's names as there were no bad staff, which in a country that prides itself on hospitality, they really stood out as a credit to the hotel.
Nothing. Tried hard to think of something but we couldn't find any negatives.
We got the family room which was large and spacious. Nice facilities and excellent breakfast. Staff is attentive as well.
Family room had a kitchen but pretty much nothing available unless you asked (pots, pans, soap, towel…).
Central location- close to shops and the staff were friendly. Short stroll to pub street and the markets
Nothing
Lovely staff. Very clean and great pool. Very close to shops and restaurants. Would go back.
Breakfast
價格與房間設施都超級棒
會聽到其他房間，尤其樓上住戶的半夜搬運、跑步聲
Excellent location, facilities and staff. The 2 bedroom apartment was large and spacious perfect for our family.
The staff were exceptional, friendly and helpful with booking anything we needed. They have dedicated Tuk Tuk drivers which made getting around with our children reliable, safe and easy.
Highly recommend this hotel for families wanting a bit more space, the perfect location a short walk to the main hub but quiet and slow paced!
Nothing
Excellent location, facilities and staff. The 2 bedroom apartment was large and spacious perfect for our family - a great place to unwind with the pool and our relaxing room after big mornings of exploring the surrounds!
Photos are exactly like the actual hotel.
The staff were exceptional, friendly and helpful with booking anything we needed. They have dedicated Tuk Tuk drivers which made getting around with our children reliable, safe and easy.
Highly recommend this hotel for families wanting a bit more space, the perfect location a short walk to the main hub but quiet and slow paced! Highly recommend this excellent value for money hotel.
location，hotel colleague
nothing
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