SpringHill Suites by Marriott Atlanta Downtown

-Room wasn't clean
-Not all but most staff were a little rude / condescending.
-Parking fees are a ridiculous amount with no option to self park

First off, when you walk into the hotel, it smells like urine. I had to wait awhile as the check-in process was slow. Customer service was good but check in process was a little unorganized. I checked in and went into my room, instantly noticing debris. Signs of a previous guest when you are checking in is not a good sign. The bed was dirty, pillowcases weren’t fresh or changed. Dust was everywhere, a sticky substance near the stand under the TV. Makeup & food stains on the sheets, bottom cover was all torn up. I was not satisfied with this experience. I went down to the front desk and was switched to a new room. The new room also had a few issues. Headboard was ripped and scratched (very noticeable) Dusty and there is a dripping sound coming from the ceiling. A/C is loud and street noise is EXTREMELY loud. If you are a light sleeper, you will not enjoy this. To make matters worse, the TV did not work and also had the incorrect guest name on it! I was worried that someone else might walk in on me. The breakfast was dry and unimpressive. I only received an apology for the uncleanliness. No compensation or credit extended for your inconvenience is not right. Organization is important & this place lacks such skills.

The room had stains on sheets and on the blinds. Also bed side tables was highly dusty. Also time walking in remote was falling apart. Headboard all scratched up and peeling above head. Also after night one , they switched system which checked me out, also charged me another 227 while I’m out at dinner. Was told the system did it and checked me out and charged me again. I have to wait a week for over $200 to hit my account back. Also I called about the charge if I didn’t was someone going to notify me ? Was anyone going to call and say I need to come and redo my keys ? Or wait until I went to room and seen they wasn’t working ? To charge my card like that I should have been notified or not change when it could possibly be charging them money. It completely ruined my day of vacation due to extra funds being taken bc a system checked me out on top of already paying my full stay and deposit at check in..

The location, overall was excellent

There was a $55 overnight/per night valet charge that was not included in the booking agreement. I was not made aware of this charge until I was on the property and trying to check in! With that being said I was hit with an $110 additional expense once there. The desk receptionist was very nonchalant and I am more then sure was well aware that 3rd party sites does not include this information. Also, check-in is at 3 & the hotel also approved my additional request to have my room ready at my arrival at 3pm and I was left still having to wait until after 4pm for my room once I arrived because they "ran out of rooms that I reserved the night before". Also, the water takes about 5 minutes to get hot and the water in the sink takes forever to go down& dirt backs up in it.

The rooms lighting was too low. I like more lights or an option to get a higher wattage with a 3 watt bulb.