AC Hotel By Marriott Dallas By The Galleria

Hotels
AC Hotels by Marriott
8.8 (692 reviews)
5460 James Temple Drive , Dallas , us

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Nice amenities
Cons:
Staff issues with service consistency
Noise from other guests
Parking difficulties
Housekeeping lapses

Categories

Cleanliness
8.44
Generally clean rooms but some complaints about cleanliness standards, especially housekeeping.
Service
9.11
Mixed reviews; fantastic service from some staff but inconsistent experiences reported.
Location
9.25
Great location near Galleria; guests appreciated the proximity to shops and restaurants.
Room Quality
8.7
Rooms were noted to be nice and clean, with good AC but some noise issues reported.
Amenities
8.63
Amenities like the bar and common areas were well-received, though some aspects could improve.
Value for Money
8.69
Guests found the overall experience generally worth the price, but some frustrations with parking.
Food and Beverage
8.54
Positive remarks regarding food quality, but some noted issues with freshness of snacks offered.
Overall Experience
9.01
Overall positive experiences noted despite some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:37

Property Description

Luxurious Accommodation with Modern Amenities

Set in Dallas, the AC Hotel By Marriott Dallas By The Galleria offers a sophisticated stay just a short distance from popular attractions. The hotel features free bikes for exploring the city, an outdoor swimming pool for relaxation, and a fitness centre for staying active.

Comfortable Rooms and Convenient Facilities

Each guest room is thoughtfully designed with air conditioning, a flat-screen TV, and a private bathroom. The property also boasts a garden, shared lounge, and a terrace for guests to enjoy. Additionally, there is a business centre for those traveling for work and a bar for unwinding after a busy day.

Exceptional Service and Nearby Attractions

With multilingual staff and a welcoming atmosphere, guests can feel at ease during their stay. Conveniently located near Southern Methodist University and Meadows Museum, the hotel is the perfect choice for both leisure and business travelers. Book your stay at AC Hotel By Marriott Dallas By The Galleria for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 24 per day.

Location

Guest Reviews

8.8
Based on 692 reviews
Cleanliness: 8.44
Service: 9.11
Location: 9.25
Room Quality: 8.7
Amenities: 8.63
Value for Money: 8.69
Food and Beverage: 8.54
Overall Experience: 9.01
A
Adalberto couple us
10
2026-07-23 via Nuitee
M
Mayra couple us
10
Very clean and comfortable
Pros:

Very clean. Great place to stay at and convenient that the galleria is close for shopping. Enjoyed our stay

2026-07-20 via Nuitee
J
Johannis couple us
10
Modern, clean, friendly and central location convenient to shops and restaurants. Would definitely stay again!!!
Pros:

Modern and clean…

2026-07-17 via Nuitee
L
Lila couple us
10
2026-07-14 via Nuitee
S
spockh2026 Business
4
It could have been better
Pros:

Ada at the desk was wonderful! The manager? Kellie, was a nightmare to work with. The location was great but will not be back because of the manager.

2026-07-10 via Tripadvisor
J
jared couple us
10
2026-07-08 via Nuitee
K
Kenyiro couple mx
9
Pros:

Perfect location

2026-07-08 via Nuitee
H
Hamdan couple us
10
2026-07-07 via Nuitee
K
Kaelin couple us
9
2026-07-06 via Nuitee
N
Nunez couple us
1
2026-07-06 via Nuitee
D
Davanna couple us
10
Pros:

The lady at the front desk

Cons:

Nothing

2026-07-05 via Nuitee
J
Jordan couple us
10
Overall this is an amazing hotel! We stay here every time we come to Dallas!
Pros:

Everything!!

Cons:

The food selection was not good. Nothing to eat for lunch or dinner.

2026-07-05 via Nuitee
H
Hawa couple us
9
2026-07-05 via Nuitee
V
Volkan Erdil family_with_children us
8
2026-06-30 via Nuitee
T
Taila couple us
9
Nice for a quick visit out of town
Pros:

I booked this for my husbands birthday so we could do a quick weekend visit to Dallas. The price was good, the facilities were clean and up to date. Really nice quiet stay.

Cons:

You have to pay for parking or find a spot on the street.

2026-06-17 via Nuitee
M
Michel solo_traveller il
8
Cons:

The breakfast is poor

2026-06-17 via Nuitee
T
TheGoverness03 Solo travel
8
Ada is awesome!
Pros:

I’d like to recognize Ada for her outstanding customer service. What stood out most was her attention to detail and her ability to truly listen. Whenever I had a concern, she took the time to understand the situation and quickly find a solution.

Ada’s professionalism, knowledge, and genuine care turned what could have been a negative experience into a positive one. Great hospitality is hard to find these days, and she truly went above and beyond. Thank you, Ada, for making my stay a much better experience.

2026-06-16 via Tripadvisor
T
Tourist60436781424 Business
2
Overcharged/ overbilled.
Pros:

My association had a home coming in this place. We rented the hall and signed a contract. Unfortunately the contract did not stand. Kendahl the sales rep. Swaped our money. We signed an agreement of $3160 for the event for 70 persons. But If the number of gust exceed 70 persons we will pay more. Unfortunately the number of our gust did not reach 50 persons of which in the agreement the hotel have the ability to adjust our payments/bill to lower our cost. But Kendahl went ahead took $5000 from our account claming that she did not see the initial deposit of $500. She added all her fees rounding the money to about 4700 and still did not return the balance.
I know the higher she bills us the more money she gets. But that idea is not healthy to the growth of the company. We signed a contract of 3160 but ended up paying 5k. Does it make sense? Does it worth it. Anyone who wants to use this place for an event should possibly stay away. Not recommended, u will regret it.

2026-06-13 via Tripadvisor
L
Lynika couple us
10
Everything was amazing
Pros:

Outside view

Cons:

No complaints

2026-06-13 via Nuitee
H
howard couple us
9
2026-06-01 via Nuitee