AC Hotel By Marriott Dallas By The Galleria

Hotels
AC Hotels by Marriott
8.8 (710 reviews)
5460 James Temple Drive , Inwood , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Nice amenities
Cons:
Staff issues with service consistency
Noise from other guests
Parking difficulties
Housekeeping lapses

Categories

Cleanliness
8.44
Generally clean rooms but some complaints about cleanliness standards, especially housekeeping.
Service
9.11
Mixed reviews; fantastic service from some staff but inconsistent experiences reported.
Location
9.25
Great location near Galleria; guests appreciated the proximity to shops and restaurants.
Room Quality
8.7
Rooms were noted to be nice and clean, with good AC but some noise issues reported.
Amenities
8.63
Amenities like the bar and common areas were well-received, though some aspects could improve.
Value for Money
8.69
Guests found the overall experience generally worth the price, but some frustrations with parking.
Food and Beverage
8.54
Positive remarks regarding food quality, but some noted issues with freshness of snacks offered.
Overall Experience
9.01
Overall positive experiences noted despite some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:37

Property Description

Luxurious Accommodation with Modern Amenities

Set in Dallas, the AC Hotel By Marriott Dallas By The Galleria offers a sophisticated stay just a short distance from popular attractions. The hotel features free bikes for exploring the city, an outdoor swimming pool for relaxation, and a fitness centre for staying active.

Comfortable Rooms and Convenient Facilities

Each guest room is thoughtfully designed with air conditioning, a flat-screen TV, and a private bathroom. The property also boasts a garden, shared lounge, and a terrace for guests to enjoy. Additionally, there is a business centre for those traveling for work and a bar for unwinding after a busy day.

Exceptional Service and Nearby Attractions

With multilingual staff and a welcoming atmosphere, guests can feel at ease during their stay. Conveniently located near Southern Methodist University and Meadows Museum, the hotel is the perfect choice for both leisure and business travelers. Book your stay at AC Hotel By Marriott Dallas By The Galleria for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Location

Guest Reviews

8.8
Based on 710 reviews
Cleanliness: 8.44
Service: 9.11
Location: 9.25
Room Quality: 8.7
Amenities: 8.63
Value for Money: 8.69
Food and Beverage: 8.54
Overall Experience: 9.01
C
Cesar couple us
10
2026-08-28 via Nuitee
M
Myrionne couple us
10
2026-08-27 via Nuitee
N
Nuria family_with_children gb
6
Hotel overall was nice, but for the money you are paying I expected a better quality of finish and a bit more respect fr
Pros:

Hotel itself was nice. Rooms were nice, pool area was lovely. But has issues.

Cons:

I was asked to pay for my room when we arrived, I told the receptionist that I had already paid for both rooms via booking.com, I was totally disregarded and made to pay again for the first room. When checking into the second room he apologised and said he had charged me in error but couldn’t be refunded until the following day when his manager was in. Fine. Later we were contacted to say there was a voucher for free drinks for the inconvenience. Great. But when we went to collect the voucher it was actually $10 dollars off a drink, so we explained to the bar man we were told we had a free drink, he was very rude and said it was money off.

The door closer on the entrance door to our room was leaking oil, it was all down the door and on the floor, the door nearly took my hand off it slammed shut so hard when trying to get our case in the room. The bottom of the door was also missing, which certainly wouldn’t pass fire regulations.

Toilet was also blocked.

2026-08-23 via Nuitee
N
Natasha couple us
10
2026-08-21 via Nuitee
B
Bria couple us
10
2026-08-21 via Nuitee
N
nathaniel solo_traveller us
4
2026-08-06 via Nuitee
T
Tran family_with_children us
5
Not really happy with the property. I had a problem and asked for help. But never got any help.
Pros:

The location

Cons:

I was asking the help desk to help me, but the way she responded was rude. When I first enter the bathroom, saw some hairs on the towels. Refrigerator is small.

2026-08-03 via Nuitee
N
Nidia extended_group us
8
Pros:

yes

2026-08-03 via Nuitee
T
Tran family_with_children us
5
2026-08-03 via Nuitee
S
SammybigS Business Westfield, Hamilton County, Indiana
8
Nice work stay in Dallas
Pros:

Pleasantly surprised. Very nice hotel. Room was great. Stayed here 3 nights for business meetings. Tastefully done. Just a nice stay...only 2 criticisms: the AC was off in the hallways...and it was HOT! The room was perfect...actually very cold. But the hallways were a sauna. 2nd thing: the GYM. 3 treadmills...only 1 was working. Dirty. No cleaning wipes. No remote for TV. I work out...so for me, it makes a difference. For the majority of travelers, I'm sure this is a non-issue.

2026-08-02 via Tripadvisor
C
chloemB8146QW Couples
10
Modern, Comfortable Stay Near Great Shopping
Pros:

AC Hotel Dallas by the Galleria was an excellent choice for my stay in Dallas. The property felt modern, clean, and comfortable from the moment I arrived, and the location was convenient for shopping, dining, and getting around the area. What stood out most was the warm service from the staff. Everyone I met was welcoming and helpful, especially Ms. Ada at reception, who was friendly, patient, and happy to assist with every request. She made check-in smooth and helped create an extremely perfect first impression. My room was quiet and well maintained, and I slept very well each night. I would definately stay here again on a future trip and would gladly recommend this hotel to anyone visiting Dallas.

2026-08-01 via Tripadvisor
A
Adalberto couple us
10
2026-07-23 via Nuitee
M
Mayra couple us
10
Very clean and comfortable
Pros:

Very clean. Great place to stay at and convenient that the galleria is close for shopping. Enjoyed our stay

2026-07-20 via Nuitee
J
Johannis couple us
10
Modern, clean, friendly and central location convenient to shops and restaurants. Would definitely stay again!!!
Pros:

Modern and clean…

2026-07-17 via Nuitee
L
Lila couple us
10
2026-07-14 via Nuitee
S
spockh2026 Business
4
It could have been better
Pros:

Ada at the desk was wonderful! The manager? Kellie, was a nightmare to work with. The location was great but will not be back because of the manager.

2026-07-10 via Tripadvisor
J
jared couple us
10
2026-07-08 via Nuitee
K
Kenyiro couple mx
9
Pros:

Perfect location

2026-07-08 via Nuitee
H
Hamdan couple us
10
2026-07-07 via Nuitee
N
Nunez couple us
1
2026-07-06 via Nuitee