Highlands Suites Hotel Apartments

Hotels
8.2 (323 reviews)
Chania Avenue , Nairobi , ke
+254 743 552469

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good service
Great location
Spacious rooms
Excellent food
Cons:
Missing amenities
Noisy environment due to construction

Categories

Cleanliness
7.76
Clean and properly furnished, but some cleaning supplies were missing in the room.
Service
8.93
Good customer service, staff are friendly and helpful.
Location
8.77
Very good location, close to shopping and restaurants; appreciated by most guests.
Room Quality
7.92
Spacious and well-equipped rooms, though amenities were lacking in some cases.
Amenities
7.45
Basic amenities such as utensils and towels were sometimes missing; some guests reported discomfort.
Value for Money
8.11
Pricing was attractive but some amenities felt dated or not well maintained.
Food and Beverage
8.46
Great breakfast and restaurant staff, enjoyed the food offered.
Overall Experience
8.23
Positive overall experience with some noted challenges; the ambiance and location contributed positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:53

Property Description

Luxurious Hotel Apartments with Outdoor Pool

Modern Kitchenettes and Terrace Views
Experience the convenience of fully equipped kitchenettes with garden views from the terrace. The units come with essential appliances for a comfortable stay.

Multi-Cuisine Dining Experience
Indulge in a culinary journey at the on-site restaurant offering a diverse menu of Indian, Latin American, and Mexican dishes. Savor delicious meals without leaving the comfort of the hotel.

Relaxing Garden and Terrace
Unwind in the tranquil garden or on the terrace, perfect for enjoying the serene surroundings. Ideal spots to unwind after a day of exploring the nearby shopping malls and attractions.

Book your stay at Highlands Suites Hotel Apartments for a memorable and relaxing experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 323 reviews
Cleanliness: 7.76
Service: 8.93
Location: 8.77
Room Quality: 7.92
Amenities: 7.45
Value for Money: 8.11
Food and Beverage: 8.46
Overall Experience: 8.23
M
Marczewski • solo_traveller • pl
8
2026-07-25 • via Nuitee
S
Simon M J • extended_group • ke
4
2026-07-20 • via Nuitee
A
Amir • family_with_children • us
10
2026-07-17 • via Nuitee
L
l • solo_traveller • gb
7
2026-07-16 • via Nuitee
P
Pedrolf • solo_traveller • es
10
2026-07-14 • via Nuitee
S
Susan • solo_traveller • ke
9
Pros:

The breakfast was exceptional

2026-07-14 • via Nuitee
M
mariaelena • couple • it
9
I would advise it, very comfortable and cozy.
Pros:

Very kind the receptionist and nice swimming pool

Cons:

Water was hot after 5 minutes.

2026-07-13 • via Nuitee
J
jdvc72 • couple • co
10
Excelente opción en Nairobi.
Pros:

Buenas instalaciones, desayuno delicioso, buena ubicación, muy limpio y ordenado, la mayoría del personal muy amable, nos sentimos seguros, muy fácil la llegada y acceso.
Lo recomiendo ampliamente, tiene todo lo que uno puede necesitar.

Cons:

La persona de la recepción cuando llegamos a media noche estaba como de mal humor no se si por la hora o porque, pero fue lo único que no estuvo perfecto. (deberían hablar con ella para que no opaque el resto del servicio)

2026-07-08 • via Nuitee
E
Emil • couple • se
9
Fin lägenhet bra frukost
Pros:

Fin lägenhet, bra frukost

Cons:

Inget

2026-07-07 • via Nuitee
M
Markus • solo_traveller • ke
8
Pros:

Good service, Reastaurant

Cons:

Church very loud opposite the room

2026-07-05 • via Nuitee
G
Gelinas • solo_traveller • ca
9
Pros:

Le personnel est gentil et disponible, a l écoute de nos besoins. Le gym est bien équipé et fonctionnel. Belle piscine.

Cons:

Il y aurait avantage a avoir liquide a vaisselle, mais on nous a changé de chambre a notre demande a la dernière minute

2026-07-05 • via Nuitee
P
Prakash Seepersand • solo_traveller • mu
9
Pros:

Location

Cons:

absence of alcoholic drinks at the bar

2026-07-03 • via Nuitee
J
Jean Francois • couple • fr
8
Good stay
2026-07-02 • via Nuitee
P
Patrick • couple • ng
10
2026-07-01 • via Nuitee
T
TOILY • solo_traveller • ci
5
2026-06-27 • via Nuitee
K
Kennedy • solo_traveller • ke
8
I love your facility.
Pros:

The hotel staff were kind and rooms were clean. I enjoyed my stay. It was not my first time i was here last year and I will visit you again end of this year.

Cons:

TV.........I couldnt access some channels. Please adjust on that.

2026-06-26 • via Nuitee
K
Kshitij • extended_group • in
10
2026-06-18 • via Nuitee
B
Brice • couple • gb
9
2026-05-31 • via Nuitee
E
Eric • solo_traveller • ug
10
2026-05-27 • via Nuitee
B
Brice • couple • gb
9
Excellent value for money
Pros:

The apartment is real big and it’s is got what you’d expect to find in a kitchen. Breakfast is not buffet but still plenty good. It’s à la carte. And they come serve you. There are some shops around

Cons:

Shower needs to run for ages in order to become hot. And even then it’s kinda lukewarm. Big waste of water

2026-05-27 • via Nuitee