AC Hotel by Marriott New York Downtown

Hotels
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AC Hotels by Marriott
8.5 (2036 reviews)
151 MAIDEN LANE , New York , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Outstanding Service
Spacious room
Clean and nice atmosphere
Cons:
Cleanliness issues
Small rooms for families
Limited food options

Categories

Cleanliness
7.71
Some complaints about cleanliness, such as lack of proper cleaning and issues in rooms.
Service
9.18
Outstanding service noted, particularly by staff, contributing to a memorable experience.
Location
9.22
Great location mentioned multiple times; close to tourist attractions.
Room Quality
8.17
Rooms are spacious but some guests found them small for families.
Amenities
8.7
Positive mentions of amenities, though some lacked like a microwave.
Value for Money
8.66
Generally good value considering location and overall experience.
Food and Beverage
7.71
Some complaints about the breakfast and limited offerings.
Overall Experience
8.68
Positive overall experience with willingness to return noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 02:23

Property Description

Modern Comfort in the Heart of New York City

Luxurious Rooms and Amenities
Indulge in the comfort of air-conditioned rooms with free WiFi, flat-screen TVs, and city views. Relax in a private bathroom with complimentary toiletries and enjoy a grab-and-go breakfast during your stay.

Convenient Location and Business Facilities
Located just 1.4 km from the National September 11 Memorial & Museum, our 4-star hotel offers easy access to top attractions like One World Trade Center and Brooklyn Bridge. Take advantage of our fitness center, business facilities, and multilingual staff for a seamless stay.

Book Your Stay at AC Hotel by Marriott New York Downtown
Experience upscale accommodation and exceptional service in the bustling city of New York. Reserve your room now for an unforgettable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 70 per day.

Location

Property Video

Guest Reviews

8.5
Based on 2036 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 7.71
Overall Experience: 8.68
M
Muriel • extended_group • us
10
2026-06-15 • via Nuitee
E
Ed • couple • us
10
A secret hidden gem
Pros:

Everything from check in to check out

Cons:

Nothing

2026-06-13 • via Nuitee
M
Michael • couple • us
10
2026-06-11 • via Nuitee
N
Nicholas • couple • lu
7
Great location & comfortable room, but misleading "river view" description & poor customer service
Pros:

On the positive side, the location is good, within walking distance of a subway station and restaurants. The room was modern and a decent size by New York City standards.

Cons:

We were disappointed by the "river view" room. While there technically is a river view, it is only visible from one specific corner of the room. From the bed and most other areas of the room, the view is primarily of surrounding buildings.

Our biggest issue occurred on the last day of our stay. We returned to the hotel in the evening to find that our room had not been cleaned. When we contacted the front desk, the situation was handled poorly. We were first indirectly blamed, being told that we may have left the Do Not Disturb sign on the door, which we had not. We were then told that the room had in fact been cleaned, despite this clearly not being the case. Eventually, a housekeeping team was sent to take care of it, but we had to wait in the room while they scrambled to find clean towels and make the bed. What was most disappointing was the complete lack of apology throughout the entire interaction.

Overall, the hotel has a great location and comfortable, modern rooms, but the misleading "river view" description and the poor handling of the housekeeping issue left a lasting negative impression and unfortunately overshadowed what could otherwise have been a pleasant stay.

2026-06-11 • via Nuitee
C
caitlin • couple • us
10
2026-06-09 • via Nuitee
E
Evan • couple • us
8
2026-06-07 • via Nuitee
W
wanyi1969 • solo_traveller • hu
7
Pros:

A szálloda jó helye van, a szoba szép, jó kilátással, kedves személyzettel.

Cons:

Az ágy katasztófa volt. Annyira ki volt feküdve, és annyira puha volt, hogy kénytelenek voltunk a földön megágyazni, és ott aludni.
Panaszomra, kaptunk 2 koktélt a bárban, es reggelit. Szerettem volna legalább az egyik éjszaka árát visszakapni, de mivel a booking.com kezeli a fizetést, erre nem volt lehetőség.

2026-06-07 • via Nuitee
E
Evan • couple • us
8
2026-06-07 • via Nuitee
M
Mauricio • couple • es
9
2026-06-06 • via Nuitee
M
Maria del Carmen • extended_group • mx
8
Muy agradable
Pros:

Me gusto mucho la ubicación, la vista del cuarto y lo amable del personal

Cons:

Lo único que no me gusto fue que es incomodo el baño, pues no hay privacidad x la puerta

2026-06-06 • via Nuitee
L
Lana • solo_traveller • sa
9
2026-06-04 • via Nuitee
E
Eduardo • solo_traveller • us
8
2026-06-03 • via Nuitee
C
Catalina • couple • co
10
2026-06-03 • via Nuitee
D
Dariusz • family_with_children • pl
8
Pros:

lokalizatora ok śniadania fatalne

Cons:

śniadania

2026-06-01 • via Nuitee
M
Madeline • extended_group • us
10
2026-06-01 • via Nuitee
L
Laura • solo_traveller • es
9
Recomendable
Pros:

La ubicación la tranquilidad

2026-06-01 • via Nuitee
K
Kimberly • couple • us
9
2026-06-01 • via Nuitee
Élodie • family_with_children • lu
9
Pros:

Super emplacement au calme dans le quartier des affaires, proximité du métro. Super vue depuis les étages supérieurs.

Cons:

Ménage réalisé parfois tardivement, donc pas forcément pratique avec des enfants qui ont besoin de faire la sieste en début d’après-midi.

2026-06-01 • via Nuitee
K
Karen • couple • nz
10
2026-05-31 • via Nuitee
L
Lisa • family_with_children • de
9
2026-05-29 • via Nuitee