Hotel Nexus

Hotels
•
Independent
7.2 (21 reviews)
11 Gurudwara Rd, Lucknow, UP, 226004 , Lucknow , IN
91-7388111102

listing image 1
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Pets allowed

Facilities

Meeting rooms
Express check-out
Arcade/game room
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
ATM/banking
See all facilities

Review Highlights

Pros:
Spacious rooms and good bed size
Convenient/prime location
Some polite/helpful staff and late-night assistance (e.g., milk for child)
Home-style vegetarian food praised by some guests
Cons:
Rude, uncooperative or fraudulent staff behavior reported
Misleading advertising / false room classification (suite mismatch)
Safety and amenity issues (tiny lift, hot water, slow water flow)
Poor hygiene reports and bad washroom smell
Overcharging / poor value on some items (e.g., advertised buffet)

Categories

Cleanliness
6.2
Mixed reports: some guests described rooms as clean and spacious, while others reported poor hygiene, bad washroom smell and general cleanliness concerns.
Service
5.5
Service sentiment is largely negative: several guests reported rude, uncooperative or fraudulent behavior and booking/checkout problems, though a few reviewers praised polite staff on specific occasions.
Location
8.8
Location frequently noted as a positive: convenient, near the main road and a prime spot according to multiple reviews.
Room Quality
7.4
Rooms often described as spacious with good bed size, but some rooms need refurbishment and at least one 'suite' was reported as misrepresented.
Amenities
5.8
Amenities have clear issues: lift is very small/unsafe, hot water and water flow problems, and buffet/food service was misleading for some guests, though occasional helpful gestures (e.g., milk provided at night) were noted.
Value for Money
7.4
Mixed value perception: a few guests felt the hotel was good value for money, while others reported overcharging (e.g., breakfast) or called it poor value; overall leans slightly positive due to location and room size for price.
Food and Beverage
8
Food sentiment mixed but generally positive for some: home-style veg food was praised and staff accommodated requests (milk at night), though the advertised buffet breakfast was reported as poor and overpriced by some guests.
Overall Experience
8.5
Overall stays are mixed: several guests had satisfactory or good experiences (clean/spacious rooms, helpful gestures, good location), but others reported serious issues (rudeness, safety concerns, misrepresentation and fraud). Aggregate sentiment leans positive enough to reflect acceptable stays for many guests despite notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-22 19:19

Property Description

Convenient Amenities
Enjoy complimentary wireless internet access, concierge services, and an arcade/game room. Indulge in the hair salon, wedding services, and a banquet hall.

Delightful Offerings
Savor room service during limited hours and buffet breakfasts daily. Unwind in one of the 35 air-conditioned rooms with Select Comfort beds, premium bedding, and digital entertainment.

Featured Amenities
Embrace the business center, express check-out, and complimentary newspapers. The hotel offers a conference center, meeting rooms, and free self-parking. Stay connected with free Wi-Fi access.

Experience Lucknow from the heart of the city at Hotel Nexus. Book now to explore the city’s attractions within minutes' reach.

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Alcohol is not served at this property.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Pets

    Only dogs and cats are allowed

  • General

    Events/parties allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Food & Beverage

    No alcohol served onsite

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 21 reviews
Cleanliness: 6.2
Service: 5.5
Location: 8.8
Room Quality: 7.4
Amenities: 5.8
Value for Money: 7.4
Food and Beverage: 8
Overall Experience: 8.5
S
SANJIV KUMAR • solo_traveller • in
10
2026-05-13 • via Nuitee
B
Bang • solo_traveller • in
10
2026-05-09 • via Nuitee
J
Jakiamin • family_with_children • in
2
Pros:

Nothing

2026-03-25 • via Nuitee
H
Hdz Camero • couple • in
1
Pros:

Absolutamente nada.

Cons:

Nos dijeron después de reservar que no permitían extranjeros y tuvimos que irnos , era de noche y el barrio no era seguro.

2026-03-10 • via Nuitee
D
Diwakar • extended_group • in
8
2026-02-22 • via Nuitee
T
Tyagi • extended_group • in
1
Pros:

Liers

2026-02-11 • via Nuitee
A
AMIT K • extended_group • in
1
Bad
Pros:

Bad

Cons:

Bad

2026-01-22 • via Nuitee
S
Sukanya • family_with_children • in
8
It was terrible no value for money the staff was very uncooperative and very lazy
Pros:

Just the room looked fine but hygiene wise it was terrible

Cons:

Everything about this hotel is terrible

2026-01-19 • via Nuitee
S
Shahrukh Ali • family_with_children • in
8
2026-01-19 • via Nuitee
B
Brijesh • family_with_children • in
10
My stay was for 6 days and I found Nexus hotel good for money and for those who wish to peaceful and happy stay.
Pros:

Cleanliness, behaviour of Hotel staff and pure home type veg food served during stay.

Cons:

Nothing notice like uncomfortable or within Nexus hotel.

2026-01-19 • via Nuitee
A
Ashish • family_with_children • in
10
Excellent
Pros:

charges for accomodation is very good according to location. staffs were very polite. They had provided milk for my kid even in night 1 AM although maintenance was going on in kitchen. Rooms are spacious and clean. Not like any other hotels at such a prime location.

2026-01-19 • via Nuitee
S
Shantanu • solo_traveller • in
7
Overall it was satisfactory
Pros:

Staff was very polite.

Cons:

Rooms require refurbishment.

2026-01-19 • via Nuitee
S
Shashi Kant • couple • in
1
Very bad
Cons:

Staff were rude and fraud

2026-01-18 • via Nuitee
S
shiv • family_with_children • in
10
2026-01-09 • via Nuitee
G
gupta • family_with_children • in
1
Cons:

Don't book any hotel through Agoda.

2026-01-08 • via Nuitee
M
Mukul • couple • in
8
2026-01-04 • via Nuitee
M
Mirza • family_with_children • bd
3
Not guest friendly. Foreigners must avoid booking this hotel
Pros:

The location was OK as it is near the main road.

Cons:

At the time of arrival, we were informed that our Booking.com reservation could not be honored. The hotel staff insisted that we cancel the booking and pressured us to make a manual booking directly with them, which is highly unprofessional and against standard booking practices.
Subsequently, they informed us that they do not possess a C-Form and therefore cannot legally accommodate foreign guests. However, contradictorily, they proposed that if we paid an additional INR 700 per person per night, the absence of a C-Form would “no longer be a problem.” This demand strongly suggests an unethical and unlawful practice. I have documentary and verbal evidence to support this claim.
Additional serious issues observed during the stay include:
Lift safety and misrepresentation:
The elevator is marked as having a capacity of 4 persons, yet it can physically accommodate only 3 adults at most. It is the smallest hotel lift I have ever encountered, raising both safety and false-advertising concerns.
Misleading “buffet breakfast”:
One morning we paid for what was advertised as a buffet breakfast, but only four basic items were available. The actual value of this breakfast was no more than INR 100, yet we were charged INR 220, which is unjustified and misleading.
Bathroom facilities issues:
Hot water was not functioning properly.
Water flow was extremely slow, making normal use inconvenient.
False room classification:
One of the rooms was advertised and charged as a “suite”, but its size and facilities were nowhere near the standard or definition of a suite, amounting to clear misrepresentation.
Given the above points, this property demonstrates systematic misinformation, poor service quality, and unethical conduct. I expect appropriate action, including investigation, corrective measures, and compensation as deemed appropriate.

2025-12-06 • via Nuitee
A
ankush • couple • in
1
2025-12-03 • via Nuitee
M
Mirza • family_with_children • bd
1
2025-12-02 • via Nuitee
K
Kunwar • solo_traveller • in
1
Unsafe and Fraud Hotel
Pros:

All the images and rating provided are fake here. I had booked a suite room 315 in this hotel but I had to leave the hotel because of no staffs and coordination. They called the police but when there was no guilt found they left. There was only 1 staff who was security guard and he was the only staff to provide all the services.

My paid amount was not returned as there is no refund policy. This hotel is a trap

Cons:

Everything over there I didn't like. The vibe was very unsafe

2025-11-28 • via Nuitee