Four Points by Sheraton Auckland

Hotels
Four Points by Sheraton
8.5 (1381 reviews)
396 Queen Street , Auckland , nz

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Room size
Parking organization

Categories

Cleanliness
8.08
General sentiment indicates clean grounds, but some minor issues noted with room cleanliness.
Service
9.05
Staff are described as friendly, accommodating, and professional, which enhances the experience.
Location
9.09
Multiple reviews highlight excellent location with proximity to key areas.
Room Quality
8.04
Rooms are generally modern and comfortable, but size issues mentioned in some reviews.
Amenities
8.57
Good amenities with a decent gym and breakfast, but some reviews suggest improvements needed.
Value for Money
8.03
Value questioned due to size of the room relative to price.
Food and Beverage
8.58
Buffet breakfast had a good selection, but some mention it was limited.
Overall Experience
8.55
Overall a positive experience with minor issues that didn't detract significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:31

Property Description

Luxurious Accommodation in Auckland

Modern Amenities: Four Points by Sheraton Auckland offers a range of modern amenities including a fitness centre, restaurant, and bar for guests to enjoy during their stay.

Convenient Location: Situated just 2.6 km from Masefield Beach, the hotel is centrally located near popular attractions such as Auckland Town Hall and Auckland Art Gallery.

Business and Leisure: Whether you're traveling for business or leisure, our hotel caters to all guests with a business centre, cooked buffet breakfast, and comfortable rooms equipped with all the essentials.

Experience luxury and convenience at Four Points by Sheraton Auckland. Book your stay now for an unforgettable experience.

Important information:

Please note that there is a 2.75% charge when you pay with a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 55 per day.

Location

Guest Reviews

8.5
Based on 1381 reviews
Cleanliness: 8.08
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 8.55
P
Pasit solo_traveller nz
8
2026-07-03 via Nuitee
A
Adem couple au
9
Exceptional staff.
2026-07-03 via Nuitee
F
Frances extended_group nz
10
Will book an additional night - next time!!!
Pros:

Location was close to two venues we were attending - Sky City Orbit Restaurant & The Aotea Centre for Engelbert Humperdink concert. We had pre dinner drinks downstairs and post event drinks in the Churchill Bar which was so lovely - the view, the service, the indoor outdoor flow it was fabulous. Breakfast the following day was relaxed and the buffet was great for the 6 of us

2026-07-01 via Nuitee
K
KAKIUCHI solo_traveller jp
8
機会があればまた利用したいホテルの一つです。
Pros:

朝食付きプランで宿泊しました。朝食ブッフェは品数も多く、美味しく頂けました。
部屋の水回りの清潔で、シャワーも充分に暖かいお湯が使え快適でした。
さらに、スカイタワーまで徒歩圏内にあり散歩がてら観光するにもってこいのホテルです。
ベッドサイドにはコンセントがありスマホの充電には役立ちました。しかし、コンセント形状がオーストラリアの標準形状「O型」であり変換プラグは必要です。ここがユニバーサルタイプだったら文句の付けようがありません。

Cons:

ホテルの無料Wi-Fiへの接続は簡単で、そこそこの速度を維持していました。しかし、会社のイントラへの接続が出来ず若干不具合を感じました。
ホテル内が禁煙である事を理解して利用しましたが、ロビーから出た場所での喫煙が出来ましたが、灰皿が用意されておらず自分で持っていた携帯灰皿を使いました。
それ以外に施設の不具合を感じる事はありませんでした。

2026-06-30 via Nuitee
S
Stephane solo_traveller fr
7
2026-06-29 via Nuitee
S
Shay solo_traveller au
10
2026-06-28 via Nuitee
S
Sofia extended_group pt
7
Foi confortável mas não valeu o preço
Pros:

Na receção, eram muito simpáticos e amáveis. O pequeno almoço é bom e a localização é excelente. A cama é confortável.

Cons:

O quarto é pequeno e escuro, as janelas não abrem.
Tinha uma toalha rota na casa de banho.
Pedi serviço de limpeza e até às 3 da tarde não apareceram.
Para o estatuto de um sheraton e preço, deixa um bocadinho a desejar.

2026-06-28 via Nuitee
Z
zhen solo_traveller cn
3
Pros:

位子还可以,房间很小

Cons:

入住押金一直不退

2026-06-26 via Nuitee
S
shiqi solo_traveller cn
9
Terrific
Pros:

The room is very big and clean. It’s very close to CBD. Nice buffet. Very helpful and friendly stuff.

Cons:

Everything is perfect.

2026-06-24 via Nuitee
A
Anna solo_traveller nz
9
2026-06-24 via Nuitee
J
Julia couple nz
9
Nicholas and his team at the reception welcomed us well into the hotel. They are courteous, smart men with exceptional c
Pros:

The corner king room was very spacious and comfortable for me to relax.

Cons:

The fill a bottle water thing on my floor was not working, so had to go out to the front reception to get my drinking water.

2026-06-23 via Nuitee
維晏 couple tw
9
2026-06-21 via Nuitee
A
Aufata solo_traveller nz
9
Pros:

Room was great and bed very comfortable.

2026-06-19 via Nuitee
T
Therese couple nz
8
Convenient Location
Pros:

Clean and the location was convenient, very close to shops and attractions

2026-06-17 via Nuitee
J
Jacob solo_traveller nz
9
2026-06-15 via Nuitee
G
Geoff couple nz
9
Great location for a show!
Pros:

Great location for the Kiri Te Kanawa centre

Cons:

Wasn’t a fan of the high ambient noise in The Churchill - didn’t linger

2026-06-14 via Nuitee
B
Brenda solo_traveller nz
10
Pros:

Clean & lovely rooms, great staff, very informative, heplful. Great breakfast offerings for a full.breakky.

Cons:

Unable to watch movies on TV. Older people dont have apps on there phones, let alone no how to chromecast?

2026-06-10 via Nuitee
H
Hannes couple nz
9
2026-06-07 via Nuitee
T
Tyra extended_group nz
10
Was a beautiful place to stay for 2 couples. We thoroughly enjoyed our stay and will definitely be staying there again.
2026-06-04 via Nuitee
E
Erica couple nz
10
Would highly recommend this accommodation and would stay again!
Pros:

The room was spacious and was clean and tidy. All of the staff were super friendly and welcoming. The location is great and the direct Access to Queens Street was a huge bonus. We had breakfast both mornings of our stay and there were so many options and the food tasted great. The Churchill was also a great experience. We were celebrating our anniversary and the staff had left us cake, 2 free drinks vouchers and a lovely note upon arrival to our room, this was such a lovely gesture and it made our stay that much more memorable

Cons:

There were some water pipes that ran through our room which were noisy at times.

2026-06-01 via Nuitee