Four Points by Sheraton Auckland

Hotels
•
Four Points by Sheraton
8.5 (1361 reviews)
396 Queen Street , Auckland , nz

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Room size
Parking organization

Categories

Cleanliness
8.08
General sentiment indicates clean grounds, but some minor issues noted with room cleanliness.
Service
9.05
Staff are described as friendly, accommodating, and professional, which enhances the experience.
Location
9.09
Multiple reviews highlight excellent location with proximity to key areas.
Room Quality
8.04
Rooms are generally modern and comfortable, but size issues mentioned in some reviews.
Amenities
8.57
Good amenities with a decent gym and breakfast, but some reviews suggest improvements needed.
Value for Money
8.03
Value questioned due to size of the room relative to price.
Food and Beverage
8.58
Buffet breakfast had a good selection, but some mention it was limited.
Overall Experience
8.55
Overall a positive experience with minor issues that didn't detract significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:31

Property Description

Luxurious Accommodation in Auckland

Modern Amenities: Four Points by Sheraton Auckland offers a range of modern amenities including a fitness centre, restaurant, and bar for guests to enjoy during their stay.

Convenient Location: Situated just 2.6 km from Masefield Beach, the hotel is centrally located near popular attractions such as Auckland Town Hall and Auckland Art Gallery.

Business and Leisure: Whether you're traveling for business or leisure, our hotel caters to all guests with a business centre, cooked buffet breakfast, and comfortable rooms equipped with all the essentials.

Experience luxury and convenience at Four Points by Sheraton Auckland. Book your stay now for an unforgettable experience.

Important information:

Please note that there is a 2.75% charge when you pay with a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 55 per day.

Location

Guest Reviews

8.5
Based on 1361 reviews
Cleanliness: 8.08
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 8.55
Z
ziyi • couple • us
10
2026-05-26 • via Nuitee
K
Kurt • family_with_children • nz
9
Rundherum zufrieden.
Pros:

Angestellte im Restaurant und Rezeption durchgehend hervorragend.

2026-05-25 • via Nuitee
S
Steve • solo_traveller • nz
7
Pros:

Hotel was beasy but staff where very good

2026-05-24 • via Nuitee
N
NITHYA • solo_traveller • in
8
2026-05-24 • via Nuitee
M
Miriam • solo_traveller • nz
10
Comfy beds Nice gym Close to Churchill So close to everything..
Pros:

Bed was comfy
Gym was awesome

Cons:

No balcony

2026-05-24 • via Nuitee
K
Kendys • family_with_children • us
7
Second time staying here. Met expectations.
Pros:

Breakfast was very good, as was dinner in the restaurant the night we arrived. Staff was very helpful and friendly.

Rooms were comfortable, beds were very comfortable.

Cons:

There wasn’t enough storage/luggage space in the room and only one luggage rack.

The bed casters didn’t lock, so the bed rolled freely when least expected, almost causing falls.

2026-05-22 • via Nuitee
L
Leigh • couple • nz
8
2026-05-21 • via Nuitee
D
Denise • extended_group • nz
9
2026-05-21 • via Nuitee
C
Chor Man Albert • solo_traveller • nz
10
Excellent and comfortable
Pros:

Good location, excellent staff service and very tidy and clean room

2026-05-21 • via Nuitee
S
Steve • couple • nz
9
2026-05-18 • via Nuitee
D
Deb • couple • nz
10
A very good place from which to attend Auck Writers festival
Pros:

Very comfortable. Location excellent for us.
Staff helpful and friendly.

Cons:

N/a

2026-05-17 • via Nuitee
K
Karen • couple • au
10
Great value-for-money!
Pros:

Location was perfect for the conference I was attending.
Room was lovely.

2026-05-17 • via Nuitee
A
Alexia • extended_group • au
9
2026-05-16 • via Nuitee
Y
YAJING • couple • au
8
2026-05-11 • via Nuitee
G
Giuliana • couple • nz
7
Pros:

Lovely location, quiet, clean and good customer care overall

Cons:

Valet as not valet - paid two night valet and partner Parker his Ute most the time and got it out of corner as they actually never brought it out to us

2026-05-08 • via Nuitee
M
Marco • solo_traveller • au
8
Pros:

Very close to the airport

Cons:

All good

2026-05-07 • via Nuitee
R
Renee • couple • nz
9
Pros:

the ammenities

Cons:

the food service , parking

2026-05-07 • via Nuitee
B
Brenda • solo_traveller • nz
8
2026-05-07 • via Nuitee
P
Paora • solo_traveller • nz
6
2026-05-04 • via Nuitee
M
Mel • couple • nz
10
2026-05-03 • via Nuitee