Hotel Zaara

Hotels
8 (1782 reviews)
Fregata Area , Sunny Beach , bg

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent location close to the beach
Good pool and pleasant grounds
High-quality towels and available iron
Family-friendly atmosphere / suitable for children
Cons:
Inconsistent and sometimes rude/unhelpful staff (reception/restaurant)
Rooms: hard or worn beds, AC issues, noisy fridges, thin walls
Cleanliness issues (dirty glasses, unpleasant-smelling linens reported)
Poor breakfast selection and restaurant service
Perceived as overpriced for the condition
Limited or stressful parking situation

Categories

Cleanliness
7.5
Multiple reviews mention dirty glasses, unpleasant-smelling sheets and towels and general cleanliness concerns in rooms; overall cleanliness is below ideal but not uniformly terrible.
Service
8
Service is mixed across reviews: some guests note friendly staff and helpful actions, while several reports describe rude or unhelpful behaviour (reception/restaurant) and problems with room allocation and responsiveness.
Location
10
Consistently praised: several reviews state excellent location, very close to the beach and convenient for families — the strongest positive theme in the feedback.
Room Quality
7
Frequent complaints about hard or worn mattresses, malfunctioning AC, noisy fridges, thin walls and outdated décor; some rooms have practical issues (shower water flow, lack of bathroom shelving).
Amenities
9
Pool, good-quality towels and available iron are repeatedly mentioned as positives; some guests note limited bathroom fittings but overall facilities (pool/grounds) are strong.
Value for Money
7
Several guests explicitly state the hotel is overpriced for the condition and level of service offered; perceived value is below the expected standard.
Food and Beverage
7
Multiple comments criticise breakfast selection and restaurant staff being unorganised; food service is a notable weak point in guest feedback.
Overall Experience
8.5
Mixed overall: excellent location and good amenities (pool, towels) lift many stays, but cleanliness, room comfort and food/service issues temper the experience — reasonable for some guests but not recommendable for those seeking a fully renovated/high-service property.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 22:44

Property Description

Hotel Zaara: Your Oasis near Sunny Beach

Luxurious Accommodations: Enjoy air-conditioned rooms and apartments with balconies, cable TV, and free WiFi. Apartments feature kitchenettes for added convenience.

Culinary Delights: Indulge in Mediterranean and local cuisine at our restaurant, paired with a diverse wine selection.

Convenient Location: Just steps away from Cacao Beach, with easy access to Sunny Beach center, Nessebar, and Burgas Airport. Take advantage of free bus connections to nearby attractions.

Book your stay at Hotel Zaara now for a perfect blend of comfort and convenience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8
Based on 1782 reviews
Cleanliness: 7.5
Service: 8
Location: 10
Room Quality: 7
Amenities: 9
Value for Money: 7
Food and Beverage: 7
Overall Experience: 8.5
Таня • solo_traveller • bg
10
2026-09-05 • via Nuitee
M
Maciej • extended_group • pl
10
Pros:

Ok

2026-09-05 • via Nuitee
V
Venci • solo_traveller • bg
8
2026-09-05 • via Nuitee
Вилиан • solo_traveller • bg
9
2026-09-04 • via Nuitee
Любомир • solo_traveller • bg
10
2026-09-03 • via Nuitee
N
Nicole • couple • bg
10
2026-09-03 • via Nuitee
L
Leonidas • solo_traveller • cy
9
2026-09-03 • via Nuitee
F
Ferenc • family_with_children • hu
3
A konyhával kapcsolatos panaszokra küzülték, hogy nem tudnak tenni semmit ha nem tetszik hagyjuk el
Pros:

A konyha feleszereltsége kimerült egy vízforralóban és 3 db tányérban 4 személynek. A kiírás szerint konyha is tartozik az apartmanhoz, ebben a konyhában viszont nem lehetett főzni/sütni, tűzhely, evőeszköz, edények semmi csak egy vízforraló. Becsapás a hirdetésben szereplő konyha megfogalmazás. A konyhával kapcsolatos panaszokra közöllték, hogy nem tudnak adni semmit ha nem tetszik hagyjuk el az apartmant és menjünk máshova (!), és majd a booking visszafizeti az pénzünket egyszer.
Kicsi a lift. csak a hálóban volt légkondi, a tusolóból kifolyt a víz a fürdőszoba közepére.

Cons:

Felszereltség nagyon gyenge.

2026-09-02 • via Nuitee
H
Hakan • solo_traveller • tr
8
Pros:

Sahile çok yakın

2026-09-02 • via Nuitee
милена • couple • bg
9
2026-09-02 • via Nuitee
A
Aleksandar • solo_traveller • bg
8
2026-09-01 • via Nuitee
Райнов • couple • bg
10
2026-09-01 • via Nuitee
Филипов • solo_traveller • bg
9
2026-08-31 • via Nuitee
C
Camelia • solo_traveller • ro
9
Pros:

Loc curat și liniștit. Hotelul fost mai frumos decât mă așteptam. Piscina și mic dejun bogat. Ar putea îmbunătăți calitatea, la curățenie în timpul sejurului, dând un aspirator că mai cade nisip de pe picioare.

2026-08-30 • via Nuitee
C
Cristian • solo_traveller • ro
7
2026-08-30 • via Nuitee
C
Ciobănică • solo_traveller • ro
8
2026-08-30 • via Nuitee
A
Ana Calborean • solo_traveller • ro
8
Bine
Pros:

Venim de mulți ani în acest hotel și suntem mulțumiți de amplasament, de faptul că zona nu este atât de aglomerată, de posibilitatea parcării gratuite și de zona liberă a plajei din apropiere.

Cons:

Curățenia ar trebui îmbunătățită. Nu s-au înlocuit așternuturile de pat in toată perioada de 12 nopți.
Somiera unuia dintre paturi scârțâia.

2026-08-30 • via Nuitee
A
Aleksander • solo_traveller • bg
8
2026-08-29 • via Nuitee
V
Videomovie • extended_group • pl
8
2026-08-29 • via Nuitee
Y
Yordan • solo_traveller • bg
9
2026-08-28 • via Nuitee