Hotel O Shillong Formerly Balaji Guest House

Hotels
•
OYO Rooms
7.3 (83 reviews)
Lower Lachummiere, Near Passport Sewa Kendra , Shillong , in

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Children allowed

Facilities

Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Shared lounge/TV area
Fire extinguishers
Television in common areas
Front desk (limited hours)
Free wired internet
See all facilities

Review Highlights

Pros:
Comfortable stay
Good location
Cons:
Poor hygiene
Room condition issues

Categories

Cleanliness
5.35
Reports of horrible hygiene and dirty bedsheets.
Service
8.31
Mixed feedback about service; improvements needed.
Location
9.35
Positive comments about the good location.
Room Quality
6.31
Complaints about room conditions and incorrect bookings.
Amenities
5.34
Missing bathroom locks, fan, and other amenities.
Value for Money
7.3
Perceived as overpriced for the condition of the property.
Food and Beverage
7.85
Food quality described as okay.
Overall Experience
8.62
General sentiment aligns with the average rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-27 18:21

Property Description

Welcome to OYO Flagship Balaji Guest House!

Luxurious Accommodation: Experience comfort in our air-conditioned rooms equipped with free WiFi and TV for your entertainment.

Delicious Breakfast: Start your day right with a scrumptious continental breakfast available every morning during your stay.

Convenient Location: Located in Shillong, our 3-star hotel is just 35 km away from Shillong Airport, making travel hassle-free.

Book now for a delightful stay at OYO Flagship Balaji Guest House!

Important information:

Please note that at check-in, all guests must present a valid proof of identification and of on-going travel. The property apologizes for any inconvenience caused.

Please note that smoking or alcohol is not allowed on the property. The property apologizes for any inconvenience .
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.3
Based on 83 reviews
Cleanliness: 5.35
Service: 8.31
Location: 9.35
Room Quality: 6.31
Amenities: 5.34
Value for Money: 7.3
Food and Beverage: 7.85
Overall Experience: 8.62
A
Amitabh • solo_traveller • in
2
Below avarage
Pros:

Location

Cons:

Room bed, cleaning, no proper hygiene

2026-06-12 • via Nuitee
J
jhumu • solo_traveller • bd
1
It was horrible and a complete nightmare.
Pros:

There was nothing to like except the location.

Cons:

Except for the location nothing of that property is worth staying at. They were utterly unprofessional and inhuman. No civic sense at all. They are super discriminatory against persons having passport of Bangladesh. They just kept denying my reservation after making it confirmed through booking.com and denied to cancel even. I had all the proper documents still they kept me waited from 9 pm and at 11 pm asked me to manage things on my own. I could ensure my staying there with the help of police at 1 am that night. They later stopped water on my bathroom. They didn’t even say sorry for all the inconveniences.

2026-06-07 • via Nuitee
S
Shiv • couple • in
1
Pros:

They are thieves

Cons:

Don’t go there I will complain to booking.com for this

2026-06-01 • via Nuitee
A
Abhijeet • extended_group • in
10
2026-05-31 • via Nuitee
N
nalla • couple • in
1
Pros:

Nothing I like about this property as we have to climb up and there is no lift option. Blankets are not clean and room is also not clean

2026-05-31 • via Nuitee
S
Sharma • family_with_children • in
10
2026-05-30 • via Nuitee
D
Donald • couple • in
1
Cons:

Very rude and manner less staffs

2026-05-21 • via Nuitee
S
Sreenivasareddy • family_with_children • in
4
Pros:

Hospitality of the staff

Cons:

Room 5 was stingy, Bad smell was coming from Bath room of that row rooms . Owner knew it. But gave us the room.

We didn't know whether any other room was vacant.
Bcz we are busy roaming and coming to room only late night, we didn't bother . But it was very bad ,stingy smell .

2026-05-16 • via Nuitee
G
Gokul • solo_traveller • in
1
2026-05-14 • via Nuitee
P
Puhor • couple • in
8
2026-05-01 • via Nuitee
L
Lobo • family_with_children • in
3
One of the worst places I lived in till date.
Pros:

The location was good to nearby places within police bazaar. Church up the road too.

Cons:

The rooms were very dirty, cushions, walls, bed, pillows were in a very dirty state. The TV wasn't working as they hadn't subscribed to a network provider. The toilet seats were broken and when mentioned they said they would send someone but never did. Bathroom window was just a hole in the wall covered by a curtain. Towels were dirty so we asked reception for new ones. The alley way smelled of food at most times. Drinking water wasn't from sealed bottles. The images on the website are very misleading. One of the worst places I have stayed in.

2026-04-27 • via Nuitee
R
Raju • extended_group • in
8
2026-04-23 • via Nuitee
B
Biswas • couple • in
10
2026-04-23 • via Nuitee
G
gond • solo_traveller • in
10
2026-04-22 • via Nuitee
K
Kamil • solo_traveller • kg
10
2026-04-21 • via Nuitee
K
Klinton • family_with_children • in
5
2026-04-11 • via Nuitee
M
Mukul • family_with_children • in
1
Pros:

very bad, smelling like garbage

Cons:

No numbers are working to contact hotel

2026-04-06 • via Nuitee
L
Lokesh • family_with_children • in
6
Never stay
Pros:

Location good.

Cons:

Zero facilities in room, struggle to get dinner.

2026-03-29 • via Nuitee
A
Alejandro • solo_traveller • ar
7
Normal
Pros:

La ubicacion

Cons:

Que te van subiendo el precio a medida que quieres extender la estadia, y que no me quisieron adelantar el desayuno al tener que salir temprano para una excursión.

2026-03-06 • via Nuitee
A
Alejandro • solo_traveller • ar
7
Aceptable
Pros:

La ubicación

Cons:

Que cada día tienen precio distinto por la misma habitación, quería quedarme mas pero elevaron el precio tanto que me mudé por la misma cifra a un hotel 4 estrellas mas céntrico y mejor en todo.

2026-03-06 • via Nuitee