Hotel O Shillong Formerly Balaji Guest House

Hotels
7.3 (94 reviews)
Lower Lachummiere, Near Passport Sewa Kendra , Shillong , IN

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Room service
Family rooms
Luggage storage
Daily housekeeping
Shared lounge/TV area
Fire extinguishers
See all facilities

Review Highlights

Pros:
Comfortable stay
Good location
Cons:
Poor hygiene
Room condition issues

Categories

Cleanliness
5.35
Reports of horrible hygiene and dirty bedsheets.
Service
8.31
Mixed feedback about service; improvements needed.
Location
9.35
Positive comments about the good location.
Room Quality
6.31
Complaints about room conditions and incorrect bookings.
Amenities
5.34
Missing bathroom locks, fan, and other amenities.
Value for Money
7.3
Perceived as overpriced for the condition of the property.
Food and Beverage
7.85
Food quality described as okay.
Overall Experience
8.62
General sentiment aligns with the average rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-27 18:21

Property Description

Welcome to OYO Flagship Balaji Guest House!

Luxurious Accommodation: Experience comfort in our air-conditioned rooms equipped with free WiFi and TV for your entertainment.

Delicious Breakfast: Start your day right with a scrumptious continental breakfast available every morning during your stay.

Convenient Location: Located in Shillong, our 3-star hotel is just 35 km away from Shillong Airport, making travel hassle-free.

Book now for a delightful stay at OYO Flagship Balaji Guest House!

Important information:

Please note that at check-in, all guests must present a valid proof of identification and of on-going travel. The property apologizes for any inconvenience caused.

Please note that smoking or alcohol is not allowed on the property. The property apologizes for any inconvenience .
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.3
Based on 94 reviews
Cleanliness: 5.35
Service: 8.31
Location: 9.35
Room Quality: 6.31
Amenities: 5.34
Value for Money: 7.3
Food and Beverage: 7.85
Overall Experience: 8.62
R
Raju kumar • extended_group • in
1
2026-09-03 • via Nuitee
L
L • solo_traveller • bd
10
2026-08-21 • via Nuitee
N
Nitish • solo_traveller • in
1
Plz don't stay here,,fake hotel staff are very bad ,,,I request to all plz don't stay here
Pros:

Nothing

Cons:

Please don't stay here

2026-08-20 • via Nuitee
M
Mitresh • solo_traveller • in
5
Pros:

Bathroom and location

Cons:

Bed, room, facilities and finding

2026-07-13 • via Nuitee
P
parihar • extended_group • in
1
2026-07-09 • via Nuitee
P
Papia Barman • solo_traveller • in
1
Pros:

Nothing was matched what I like
Nothing was matched with rent .

Cons:

No net&clean , birthroom door was brocken , room boys were immatures and dirty, room floor was dirty, cvc floor sheet was not appropriate, no fan , no ac , enough mosquitos, repellent was not effective, no water in the second day, no generator, just horrible experience in my life .

2026-06-30 • via Nuitee
三浦 • extended_group • in
3
Cons:

汚かった。次は止まりません

2026-06-29 • via Nuitee
N
Namayaranjan • couple • in
1
Pros:

Hotel don’t have water . Toilet don’t have water , no hygienic it’s hour kind of hotel .. there red light area kind of athmoshpahre , toilet totally open they hanging the cloth there , no fan in the rooms .

Cons:

It’s rubbishy.. even called coustmer care no resulation, they got money from me and later showed the room it’s too messy.. we have stayed there without water in toilet ..

2026-06-29 • via Nuitee
B
BIKKY • couple • in
2
2026-06-24 • via Nuitee
L
Lalit • solo_traveller • in
10
2026-06-21 • via Nuitee
A
Amitabh • solo_traveller • in
2
Below avarage
Pros:

Location

Cons:

Room bed, cleaning, no proper hygiene

2026-06-12 • via Nuitee
J
jhumu • solo_traveller • bd
1
It was horrible and a complete nightmare.
Pros:

There was nothing to like except the location.

Cons:

Except for the location nothing of that property is worth staying at. They were utterly unprofessional and inhuman. No civic sense at all. They are super discriminatory against persons having passport of Bangladesh. They just kept denying my reservation after making it confirmed through booking.com and denied to cancel even. I had all the proper documents still they kept me waited from 9 pm and at 11 pm asked me to manage things on my own. I could ensure my staying there with the help of police at 1 am that night. They later stopped water on my bathroom. They didn’t even say sorry for all the inconveniences.

2026-06-07 • via Nuitee
S
Shiv • couple • in
1
Pros:

They are thieves

Cons:

Don’t go there I will complain to booking.com for this

2026-06-01 • via Nuitee
N
nalla • couple • in
1
Pros:

Nothing I like about this property as we have to climb up and there is no lift option. Blankets are not clean and room is also not clean

2026-05-31 • via Nuitee
A
Abhijeet • extended_group • in
10
2026-05-31 • via Nuitee
S
Sharma • family_with_children • in
10
2026-05-30 • via Nuitee
D
Donald • couple • in
1
Cons:

Very rude and manner less staffs

2026-05-21 • via Nuitee
S
Sreenivasareddy • family_with_children • in
4
Pros:

Hospitality of the staff

Cons:

Room 5 was stingy, Bad smell was coming from Bath room of that row rooms . Owner knew it. But gave us the room.

We didn't know whether any other room was vacant.
Bcz we are busy roaming and coming to room only late night, we didn't bother . But it was very bad ,stingy smell .

2026-05-16 • via Nuitee
G
Gokul • solo_traveller • in
1
2026-05-14 • via Nuitee
P
Puhor • couple • in
8
2026-05-01 • via Nuitee