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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Guest education on local ecosystems and culture
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Packed lunches
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Hammam
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Kid meals
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Emergency cord in bathroom
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Outdoor furniture
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Fruits
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Happy hour
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Golfing on site
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Garage
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Health or beauty spa nearby
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Horse riding nearby
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Snow sports gear
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Hosted evening meal (reserve)
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Bicycle-friendly property
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Unique Design Inspired by Local Culture
Experience a blend of modern comfort and traditional art at Mercure Almaty City Center. Each room showcases a unique design inspired by the local culture, offering a truly immersive stay.
Gourmet Dining Options
Indulge in a culinary journey at our hotel with a variety of dining choices. From international delicacies to local favorites, guests can savor exquisite meals at our à la carte restaurant and Buffet Room with stunning panoramic views.
Rooftop Spa and Fitness Area
Relax and rejuvenate at our rooftop spa and fitness area, offering a serene escape amidst the bustling city. Guests can enjoy complimentary access to unwind and stay active during their stay.
Book your stay at Mercure Almaty City Center and immerse yourself in luxury and convenience.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
Adults stay for KZT 6,600 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Чистота
Все аксессуары были приготовлены на 1 человека.
И только на 2 день после ряда звонков добились второго комплекта.
Воды 0,5л всего, салфетки есть только в ванной. И тд.
На 2 день принесли комплимент, который оказался не для нас и его просто забрали.
A good selection of local and international dishes and an accommodating staff.
Coffee not quite as in Sweden!
Holtel modern, net, ben situat
Schönes, freundliches Hotel in Stadtmitte, gut vom Flughafen aus erreichbar. Es gab ein sehr schönes Frühstück, Das Personal war freundlich und zuvorkommend. Wir waren sehr zufrieden
a fällt mir nichts ein.
It is really nice and modern hotel. Nice location and good breakfast.
AC system was set automatically set to 18c for time you were out of the room. Room was freezing cold with no option to get it warmer. Blanket was very thin and there was no extra one. Had to sleep with my clothes on. Fan in the bathroom was working all the time no matter what. All ventilation system was howling all night. It was no chance to have a good night sleep. Only one thin old fashion towel for shower.
Stayed at Mercure Almaty City Center again and, as always, the experience was consistent and comfortable.
Good breakfast, comfortable room, clean shower area, and very friendly staff. The hotel is not cheap, but I keep choosing it because the quality of service is predictable and consistently meets expectations every time.
A reliable option for staying in Almaty.
The rooms use centralized ventilation and cooling. There is a control panel in the room and the temperature can be adjusted, but at times the ventilation system can be somewhat noisy. For some guests this may not be an issue, while others may prefer quieter individual climate control systems.
Very clean and comfortable rooms , good breakfast and friendly staff
Nothing
Central location. Meets expectations
قربه من الأسواق والمحلات
عدم وجود شفاط بالحمام
понравилось все
Отель хорошо расположен, приятные люди в лобби баре, хорошие завтраки
С сервисом беда, зубной набор (номер улучшенный, если что) на второй день не положили, позвонила с просьбой принести, несли минут 20 с недовольным видом.
Уборка посредственная.
Заселение оставило самые неприятные впечатления (знали, что запрашивала ранний заезд, не заселили (ну ладно нет свободных номеров), взяли номер телефона, обещали сообщить о готовности и несмотря то, что номер был готов, так и не позвонили).
В целом персонал равнодушный и неприветливый.
В номере последнюю ночь спать было невозможно из-за какого-то ужасного стука.
Больше не выберу в Алматы этот отель
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