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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Hammam
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Parking garage
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Toilet with grab rails
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Emergency cord in bathroom
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Wine/champagne
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Airport drop off
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Airport pick up
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Fruits
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Steam room
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Fitness/spa locker rooms
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Unique Design Inspired by Local Culture
Experience a blend of modern comfort and traditional art at Mercure Almaty City Center. Each room showcases a unique design inspired by the local culture, offering a truly immersive stay.
Gourmet Dining Options
Indulge in a culinary journey at our hotel with a variety of dining choices. From international delicacies to local favorites, guests can savor exquisite meals at our à la carte restaurant and Buffet Room with stunning panoramic views.
Rooftop Spa and Fitness Area
Relax and rejuvenate at our rooftop spa and fitness area, offering a serene escape amidst the bustling city. Guests can enjoy complimentary access to unwind and stay active during their stay.
Book your stay at Mercure Almaty City Center and immerse yourself in luxury and convenience.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
Adults stay for KZT 6,600 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The staff was very nice and helpful
Nothing
המלון קטן ושקט והספא אחד הטובים עם הטיפולים המדהימים
שאין בריכה והחמאם תורכי כמעט לא פנוי לפעילות כי הוא צפוס במסאז ואז אתה לא יכול להנות מהחמאם
Приятный отель, рядом много магазинов и мест для прогулок. Окна открываются.
Завтрак был очень простой
Zimmergröße und Badgröße mit Dusche sehr gut. Bequemes Bett mit bequemen Kopfkissen. Minibar. Hotelbar und Sandwitch war sehr gut. Hilfsbereites Personal, Reception und allgemein.
TV im Zimmer hatte keine internationalen Kanäle. Minibar wurde nicht automatisch aufgefüllt. Ansonsten alles sehr gut.
Не в полной мере работало СПА. Хамам вообще не работал и время работы спа только до 22:00. Мы вернулись с экскурсии и не могли отдохнуть в спа
Location, cleanliness and staff.
위치랑 깨끗한 방 , 아주 맛있는 조식까지 완전 강추합니다!
우리는 2주 여행이였어서 캐리어가 좀 컸는데 이걸 펼치기엔 조금 좁다는 생각은 했습니다! 그래도 이건 사소한 단점이고 조식이 모든걸 이깁니다!!!! 세탁비는 엄청 비싸서 도보 20분 거리에 셀프 세탁실이용하세요 싸고 드라이까지 해주십니다!! 그외엔 퍼펙트한 숙소입니다!!
Замечательный отель! Выше всяких похвал. Сервис, расположение, интерьеры - все очень достойно!
الموقع كان قريب من شارع اربات والمنطقة هادية نوعا ما والمكان نظيف
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