Facilities

Free WiFi
Luggage storage
Concierge service
Wheelchair accessible
Breakfast available (surcharge)
Safe-deposit box at front desk
Front desk (limited hours)
Smoke-free property
Offsite parking reservations required

Review Highlights

Pros:
Friendly staff
Excellent location
Spacious rooms
Cons:
Cleanliness issues
Outdated facilities
Inconvenient room layouts

Categories

Cleanliness
8.31
Multiple reviews highlighted issues with cleanliness, including dirty rooms and dusty conditions.
Service
9.99
Guests frequently praised the friendly and helpful staff across several reviews.
Location
9.82
The location was frequently described as excellent and convenient for activities.
Room Quality
7.77
Reports of outdated rooms and uncomfortable beds impacted the overall quality perception.
Amenities
8.79
Some amenities were appreciated, but there were complaints about insufficient provisions.
Value for Money
8.25
While some found it reasonable, others thought the room conditions did not justify the cost.
Food and Beverage
9.31
The restaurant received positive notes, though not all guests dined there.
Overall Experience
9.77
Despite some issues, many guests expressed a desire to return, indicating overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:16

Property Description

Welcome to Lock & Key Hotel, your gateway to experiencing the vibrant heart of Liverpool!

Convenient Amenities
Stay connected with complimentary wireless internet and enjoy personal concierge services at your fingertips. For those late-night cravings, indulge in room service or savor delightful snacks at our coffee shop/café.

Dining Delights
Dine in style at our on-site restaurant, or unwind at the bar/lounge with a refreshing drink. Don't miss out on our delicious cooked-to-order breakfasts, available for a small fee.

Comfortable Accommodations
Retreat to one of our 14 cozy guestrooms, equipped with Smart televisions and laptop-compatible safes for your peace of mind. Each room features modern bathrooms with complimentary toiletries to enhance your stay.

Elevate your Liverpool experience - book your stay at Lock & Key Hotel today!

Important information:

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

9
Based on 4062 reviews
Cleanliness: 8.31
Service: 9.99
Location: 9.82
Room Quality: 7.77
Amenities: 8.79
Value for Money: 8.25
Food and Beverage: 9.31
Overall Experience: 9.77
G
Gareth couple gb
10
2026-05-30 via Nuitee
J
Jonathan solo_traveller ie
6
2026-05-30 via Nuitee
couple gb
10
2026-05-29 via Nuitee
F
Francesca solo_traveller gb
7
Great location, friendly staff and nice design.
Pros:

Location, design, staff

Cons:

No oat or other non dairy milk so couldn’t make use of the Nespresso or tea etc on offer.

No shower cap when a monsoon shower so very tricky to shower when not washing hair.

Window opened to roof top with lots of cobwebs - when opened folded towels on window ledges, two spiders were inside.

2026-05-29 via Nuitee
F
Frazer extended_group gb
10
Pros:

The hotel was very nice and clean had a good vibe to it and the staff were very friendly

Cons:

The room was quite hot and we had to ask for a fan but over all it didn’t cause much of a problem

2026-05-29 via Nuitee
M
Mary solo_traveller gb
10
2026-05-28 via Nuitee
R
Ruth couple gb
8
2026-05-28 via Nuitee
S
Seren couple gb
8
2026-05-27 via Nuitee
J
Jane solo_traveller gb
9
The facility is so clean
Pros:

The facility so clean it worth recommended i will personally recommend it to friends and family i

Cons:

The facility is so clean and valued more than it is worth the price recommended to friends and family

2026-05-27 via Nuitee
J
Jeff solo_traveller gb
7
Our stay at 19 Duke street
Pros:

Absolutely gorgeous room very spacious and clean, bed was so comfy.

Cons:

The sink in the bathroom was very tiny having a face was quite difficult as most of the water was split over onto the floor.
Could do.with a small fridge to keep water cold. Or a bucket of ice.

2026-05-27 via Nuitee
M
Moss solo_traveller gb
10
2026-05-26 via Nuitee
J
John solo_traveller ie
9
Pros:

Location was great, staff very friendly. Room was lovely.

Cons:

Nothing.

2026-05-25 via Nuitee
L
LUCY couple gb
8
Great value, fantastic location
Pros:

The welcome from Gill was very friendly.
The bed was superb, we opted for the larger one
The tea/coffee/water was great
Great shower
They kept our bags for us all day too

Cons:

Not a fan of wet rooms, nowhere to put anything without it getting wet as there is no shelf

2026-05-25 via Nuitee
C
Curran solo_traveller ie
10
Top class hotel
Pros:

Everything

2026-05-25 via Nuitee
R
Rhoda solo_traveller gb
10
Pros:

Central

Cons:

Nothing

2026-05-24 via Nuitee
M
Misty extended_group ie
8
Pros:

Reception and staff are so friendly and helpful. The location is excellent. Rooms were clean and well stocked.

2026-05-24 via Nuitee
C
Cheryl solo_traveller gb
9
2026-05-24 via Nuitee
C
Catherine solo_traveller gb
8
Great stay - thank you!
Pros:

Very attentive staff, great central location and comfortable rooms. Would stay again and recommend to a friend.

Cons:

Couldn't see lift access, though I appreciate there might be limitations on the building.

2026-05-23 via Nuitee
R
Ray solo_traveller gb
9
Pleasant stay for one night - but for longer stays they need to fix the water system
Pros:

Location was good, staff were friendly

Cons:

The noise from other rooms showers - the water system clanks when others are in their bathrooms.

2026-05-22 via Nuitee
I
Isobel solo_traveller au
10
Pros:

Extra large double bed, modern bathroom. Great value for so close to the centre of Liverpool, restaurant next door, yummy Italian bakery and breakfast place just up the street, no more than 15 min walk to Liverpool Lime st Station or to the Docks area. Lovely friendly staff and luggage storage option.

Cons:

Nothing

2026-05-22 via Nuitee