Criterion Club Hotel

Hotels
5.9 (392 reviews)
13 Tarbert Street , Alexandra , nz

Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Family rooms
Darts
Shared lounge/TV area
Shared kitchen
Broadcast Live sport events
Happy hour
ATM/banking
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Some pleasant views
Cons:
Lack of cleanliness
Room maintenance issues
Noisy environment

Categories

Cleanliness
3.54
Issues with dirty towels and general uncleanliness mentioned in reviews.
Service
7.51
Staff were friendly and accommodating, though experiences varied.
Location
8.05
Great location next to the pub and convenient for shops and food establishments.
Room Quality
4
Old school pub style rooms needing an upgrade, with various maintenance issues.
Amenities
5.53
Basic amenities available, but not well-maintained; some rooms had good views.
Value for Money
6.49
Affordable but often requires compromises on quality.
Food and Beverage
7.04
Connected dining options available, with discounts for guests.
Overall Experience
5.01
Mixed experiences; met basic needs but overall disappointing for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:37

Property Description

Luxurious Accommodation: Located in Alexandra, Criterion Club Hotel offers 4-star accommodation with a shared lounge, free parking, and a bar. The hotel features cozy rooms with modern amenities like bed linen and towels provided.

Convenient Facilities: Guests can enjoy the convenience of a shared kitchen, an ATM, and free WiFi during their stay at Criterion Club Hotel. Families are welcome as the hotel offers spacious family rooms for a comfortable experience.

Entertainment Options: For some fun and relaxation, guests can engage in a game of darts at the hotel. With the nearest airport being Queenstown Airport, located 87 km away, Criterion Club Hotel ensures a convenient stay for all travelers.

Ready to experience luxury and comfort at Criterion Club Hotel? Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

5.9
Based on 392 reviews
Cleanliness: 3.54
Service: 7.51
Location: 8.05
Room Quality: 4
Amenities: 5.53
Value for Money: 6.49
Food and Beverage: 7.04
Overall Experience: 5.01
B
Brendon family_with_children nz
1
Pros:

The location was good.

Cons:

the ensuite facility was horrific, it had mold on the ceiling, paint peeling off the walls, the extractor fan vent was full of debris. My son commented he would rather use the new public toilet facility across the road.

2026-06-08 via Nuitee
J
Jason solo_traveller nz
7
No drama, no frills, no people - just fine for me.
Pros:

I was the only one there for first few days. It was like being on the set of The Shining. I like that film. It is between seasons so I expect that when it snows there are more people.

I did like having a kitchen to use. And I like the no frills aspect. Parking on the street was ok too.

Cons:

A bit pricey compared to other hotels that I stay at. It does look like different agencies all charge a different rate for the same thing. Also I couldn't find out how to do the checkout. In the end I left the key in the door of the room. I lefet at 8am on the day but there was no one at the hotel till 10:30 or 11 am and I couldn't find a phone number anywhere. It looks like there is no direct phone number for the hotel. The doors to the outside were on a keycode and that was good. Saved having an extra key.

2026-05-31 via Nuitee
B
Bede couple nz
6
2026-05-17 via Nuitee
M
Marian solo_traveller ro
10
2026-05-12 via Nuitee
L
lee solo_traveller nz
1
Pros:

It was very basic

Cons:

If you’re staying for business, don’t bother, they’re unable to provide an invoice of any kind. Not sure they understand their responsibilities as a business

2026-05-04 via Nuitee
D
Darryl solo_traveller nz
5
Cheap place to stay, but past it's best
Pros:

Fairly cheap relative to most places, but the current state of the place reflects that - has definitely passed its days of glory and is in need of some restoration and refurbishment. Looks like it used to be a nice place back in the day, and it's close to the river and central town.

Cons:

Quite a lot of damaged, and/or dirty facilities. Everything worked, but was not in a good condition. Wi-fi was weak in the room I stayed in, but was fine in the guest lounge area

2026-04-27 via Nuitee
A
Amandeep family_with_children nz
1
Please pay attention towards keeping it clean and do something related to bed bugs.
Pros:

Staff were good, location is amazing. View from windows was great.

Cons:

Very dirty, beds were not comfortable at all.
Hotel has bed bugs, my legs are covered with bug bites.
Very dirty, blankets seems like haven’t been washed in over many years.
I was soo uncomfortable that I had to leave in early morning unfortunately.

2026-04-27 via Nuitee
P
Pauline couple nz
1
Never stayed walked out
Pros:

Nothing

Cons:

It was cold damp. Wall paper peeling. Windows had black mould. Bathroom was peeling paint with black mould everywhere. Heater had wheels falling off. Absolutely un healthy for anybody to sleep there especially in Autumn/ Winter

2026-04-25 via Nuitee
L
Le solo_traveller nz
1
2026-04-25 via Nuitee
M
Maria solo_traveller nz
7
Pros:

There was a kitchen and a dining room which was very convenient.

2026-04-22 via Nuitee
F
Fred couple nz
2
Ugh.
Pros:

Location

Cons:

Beds were shite. Wall paper peeling off the walls. Not nice.

2026-04-22 via Nuitee
H
Harete couple nz
1
Pros:

Little to like. It was as if it were a half-way house. Bathroom was disgusting - broken window taped up with ripped and mouldey old paper - the floor was filthy. It should not be allowed to be approved as accomodation

Cons:

The shared kitchen was dirty with food splatters all over the stove and the bench full of dirty dishes. It was disgusting. The bathroom was also disgusting This place was just dreadful.

2026-04-15 via Nuitee
T
Teressa solo_traveller nz
2
Uncomfortable
Pros:

Location perfect

Cons:

It was basically an hotel for local men, on a long stay basis. Not suited for a female travelling alone at all

2026-04-13 via Nuitee
C
Clark couple ca
1
Cancelled our stay on seeing the room!
Pros:

Nothing

2026-04-08 via Nuitee
M
Melodie JACOBE solo_traveller vu
6
2026-04-07 via Nuitee
F
Francesco solo_traveller it
7
Pros:

Posizione

Cons:

Pulizia migliorabile

2026-04-06 via Nuitee
J
jason solo_traveller nz
3
Cheap but not cheap enough
Pros:

The property was cheap because it is dated , which didn't bother us but unfortunately so was the bed and the general care of the room. Potential been missed here a shame for such simple fixes.

Cons:

The mattress was pasted it's best by date the bathroom window was damaged and covered with paper that looked to have been there for some time , mould on window frames and offering wifi when it couldn't actually reach our room. If you don't want to update the rooms that's fine people can look past that but only if you can provide a comfortable bed ,cleanliness and fix such things especially as large as windows and only offer the wifi to the rooms that it reaches.

2026-04-05 via Nuitee
P
Pralle family_with_children de
9
2026-04-02 via Nuitee
M
Maria family_with_children nz
3
Affordable overnight stay.Needs more cleanliness.No wifi on the back rooms.
Pros:

Good they have a toaster and microwave in the kitchen.

2026-03-29 via Nuitee
A
Arati couple nz
4
Pros:

Location

Cons:

No wifi

2026-03-27 via Nuitee