Criterion Club Hotel

Hotels
5.9 (404 reviews)
13 Tarbert Street , Alexandra , nz

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Family rooms
Bar
Billiards
Darts
Private parking
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Some pleasant views
Cons:
Lack of cleanliness
Room maintenance issues
Noisy environment

Categories

Cleanliness
3.54
Issues with dirty towels and general uncleanliness mentioned in reviews.
Service
7.51
Staff were friendly and accommodating, though experiences varied.
Location
8.05
Great location next to the pub and convenient for shops and food establishments.
Room Quality
4
Old school pub style rooms needing an upgrade, with various maintenance issues.
Amenities
5.53
Basic amenities available, but not well-maintained; some rooms had good views.
Value for Money
6.49
Affordable but often requires compromises on quality.
Food and Beverage
7.04
Connected dining options available, with discounts for guests.
Overall Experience
5.01
Mixed experiences; met basic needs but overall disappointing for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:37

Property Description

Luxurious Accommodation: Located in Alexandra, Criterion Club Hotel offers 4-star accommodation with a shared lounge, free parking, and a bar. The hotel features cozy rooms with modern amenities like bed linen and towels provided.

Convenient Facilities: Guests can enjoy the convenience of a shared kitchen, an ATM, and free WiFi during their stay at Criterion Club Hotel. Families are welcome as the hotel offers spacious family rooms for a comfortable experience.

Entertainment Options: For some fun and relaxation, guests can engage in a game of darts at the hotel. With the nearest airport being Queenstown Airport, located 87 km away, Criterion Club Hotel ensures a convenient stay for all travelers.

Ready to experience luxury and comfort at Criterion Club Hotel? Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

5.9
Based on 404 reviews
Cleanliness: 3.54
Service: 7.51
Location: 8.05
Room Quality: 4
Amenities: 5.53
Value for Money: 6.49
Food and Beverage: 7.04
Overall Experience: 5.01
A
Asenaca • family_with_children • nz
5
Pros:

Close to town.

Cons:

Too old, too cold when we came in would appreciate if heaters were turned on as we came in late but we did let them know we were coming in late

2026-08-22 • via Nuitee
G
Giorgia • solo_traveller • nz
8
Pros:

L accueil était chaleureux. L emplacement parfait.
La chambre très comfortable. La cuisine bien equipee et très propre

2026-08-19 • via Nuitee
C
CRAIG • solo_traveller • nz
8
Cons:

More sheets on bed

2026-08-14 • via Nuitee
K
Kaylee • extended_group • nz
10
Great stay!
Pros:

Lovely people, great stay. Always got fresh towels at my door and very laid back people! Good price and bed was very comfy!

Cons:

The lights in the bathroom didn’t work very well but I worked around it!

2026-08-12 • via Nuitee
M
Martin • extended_group • nz
5
Great for a budget stay.
Pros:

Location is great. In its heyday probably the centre of Alex. It was very cheap and a last-minute stop for us. Staff were friendly and the bar/pub is great. Each guest was provided with clean towels and a bar of soap.

Cons:

There was a lot of noise from other guests for a good portion of the night. The twin room was incredibly small, the toilet and shower down the hall were very aged.

2026-08-09 • via Nuitee
J
Judy • couple • nz
7
Good value for money
Pros:

Very good value for money. Nice staff. Clean

2026-08-02 • via Nuitee
R
Ronald • solo_traveller • nz
3
Pros:

Is a 1star hotel due to age & condition but the right price for budget accommodation.
Definitely not a 4 star as listed.
Broken light fixture, no electrical tags on any appliances.
Staff member friendly.

Cons:

False star rating: 1 star, not 4 stars.
Tired & worn.

2026-07-22 • via Nuitee
H
Harsh • couple • nz
10
2026-07-12 • via Nuitee
C
Catherine • solo_traveller • nz
5
Pros:

Near Establishment

Cons:

Overall, we had a pleasant stay, but there are a few areas that could be improved. The toilet had noticeable mold which affected the cleanliness of the bathroom. It may be due to the lack of an exhaust fan as moisture can easily build up and encourage mold growth. The room was also not warm enough especially during the winter so improving the heating would make it much more comfortable for guests. I hope these issues can be addressed, as they would greatly enhance the overall guest experience.

2026-07-12 • via Nuitee
A
Arun • solo_traveller • nz
10
2026-07-06 • via Nuitee
J
Jessie • family_with_children • nz
3
Pros:

location is good, great view of the river. Staff were welcoming and requested if we wanted to see the room prior to paying. Kitchen facilities were clean.

Cons:

I understood what we were booking although did expect it to be as bad as what we did have. The linen on the beds were clean and didn't feel dirty. Although the Bathroom walls and ceiling was covered in mold and the heater provided for the room made no difference. An alright stay for one night, or for a truck stop but wouldn't stay any longer. Was also charged $20 more than the original booking price of $100. (This should really be a $60-80 stay a night).

2026-06-29 • via Nuitee
N
Naivalu • solo_traveller • nz
10
2026-06-22 • via Nuitee
L
llawrence • solo_traveller • nz
8
enjoyed it but left my home key in the box!!!
2026-06-21 • via Nuitee
B
Brendon • family_with_children • nz
1
Pros:

The location was good.

Cons:

the ensuite facility was horrific, it had mold on the ceiling, paint peeling off the walls, the extractor fan vent was full of debris. My son commented he would rather use the new public toilet facility across the road.

2026-06-08 • via Nuitee
J
Jason • solo_traveller • nz
7
No drama, no frills, no people - just fine for me.
Pros:

I was the only one there for first few days. It was like being on the set of The Shining. I like that film. It is between seasons so I expect that when it snows there are more people.

I did like having a kitchen to use. And I like the no frills aspect. Parking on the street was ok too.

Cons:

A bit pricey compared to other hotels that I stay at. It does look like different agencies all charge a different rate for the same thing. Also I couldn't find out how to do the checkout. In the end I left the key in the door of the room. I lefet at 8am on the day but there was no one at the hotel till 10:30 or 11 am and I couldn't find a phone number anywhere. It looks like there is no direct phone number for the hotel. The doors to the outside were on a keycode and that was good. Saved having an extra key.

2026-05-31 • via Nuitee
B
Bede • couple • nz
6
2026-05-17 • via Nuitee
M
Marian • solo_traveller • ro
10
2026-05-12 • via Nuitee
L
lee • solo_traveller • nz
1
Pros:

It was very basic

Cons:

If you’re staying for business, don’t bother, they’re unable to provide an invoice of any kind. Not sure they understand their responsibilities as a business

2026-05-04 • via Nuitee
D
Darryl • solo_traveller • nz
5
Cheap place to stay, but past it's best
Pros:

Fairly cheap relative to most places, but the current state of the place reflects that - has definitely passed its days of glory and is in need of some restoration and refurbishment. Looks like it used to be a nice place back in the day, and it's close to the river and central town.

Cons:

Quite a lot of damaged, and/or dirty facilities. Everything worked, but was not in a good condition. Wi-fi was weak in the room I stayed in, but was fine in the guest lounge area

2026-04-27 • via Nuitee
A
Amandeep • family_with_children • nz
1
Please pay attention towards keeping it clean and do something related to bed bugs.
Pros:

Staff were good, location is amazing. View from windows was great.

Cons:

Very dirty, beds were not comfortable at all.
Hotel has bed bugs, my legs are covered with bug bites.
Very dirty, blankets seems like haven’t been washed in over many years.
I was soo uncomfortable that I had to leave in early morning unfortunately.

2026-04-27 • via Nuitee