Hotel Río Puebla Centro

Hotels
•
KAO
7.7 (121 reviews)
14 Poniente 304 Colonia Centro , Puebla , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Family rooms
Pets allowed
Luggage storage
Tour desk
Soundproof rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Cons:
Poor cleanliness
Unsafe area

Categories

Cleanliness
6.45
Multiple reviews indicate poor cleanliness with mentions of dirty rooms and bathrooms.
Service
9.95
Several reviews praise the friendly and helpful staff.
Location
7.45
Location is central but described as unsafe due to surrounding activities.
Room Quality
5.95
Guests reported issues with room conditions, including stains and lack of amenities.
Amenities
6.45
Amenities were lacking, with limited soap and toiletries reported.
Value for Money
9.45
Good value for a budget location, but many amenities were missing.
Food and Beverage
7.45
Limited food options nearby; cleanliness issues may detract from overall experience.
Overall Experience
8.45
Mixed experiences; service and location praised, but significant cleanliness issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:11

Property Description

Convenient Location
Hotel Río is ideally situated just a short drive from Puebla Zocalo Square and Amparo Museum, making it a perfect choice for travelers looking to explore the city's attractions.

Comfortable Accommodations
Each room at Hotel Río offers a cozy atmosphere with essential amenities such as free WiFi, wake-up service, and cable TV, ensuring a pleasant stay for guests.

Additional Services
Guests can enjoy the convenience of on-site services including laundry and shuttle service, enhancing their overall experience at Hotel Río.

Ready to experience the charm of Puebla from the comfort of Hotel Río? Book your stay now and make unforgettable memories during your visit.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

7.7
Based on 121 reviews
Cleanliness: 6.45
Service: 9.95
Location: 7.45
Room Quality: 5.95
Amenities: 6.45
Value for Money: 9.45
Food and Beverage: 7.45
Overall Experience: 8.45
J
Juan • solo_traveller • mx
1
Cons:

No aclaran que esta en la zona roja de Puebla

2026-08-02 • via Nuitee
K
Keila • solo_traveller • mx
9
2026-06-02 • via Nuitee
K
Keila • solo_traveller • mx
10
2026-06-02 • via Nuitee
A
Ana • solo_traveller • mx
10
2026-05-22 • via Nuitee
B
Bernardo • solo_traveller • mx
10
2026-05-15 • via Nuitee
M
Manuel del Angel • solo_traveller • mx
6
Pros:

La ubicación

Cons:

No es recomendable para familias que lleven niños, porque utilizan ese hotel para otras cosas.

2026-04-28 • via Nuitee
C
Carmen • couple • us
3
Pros:

Price

Cons:

Sink was clogged, asked staff to fix it. Did not happen. Disgusting to wash hands or teeth due to it.
Location, area was not good for families specially during night.

2026-03-27 • via Nuitee
S
SORes • solo_traveller • mx
9
2026-03-12 • via Nuitee
V
Víctor • solo_traveller • mx
4
Las habitaciones no son lo que parecen
Pros:

El hotel tiene buena ubicación, cerca del centro histórico. Aunque la zona no se ve muy segura. Funciona para una estadía muy corta, donde solo vas a bañarte y dormir una noche.

Cons:

La habitación no se parece en nada a la de la foto cuando hice la reserva. Tenia las paredes sucias, muebles improvisados, partes de la pared sin pintar o dañadas, no había donde enchufar equipos cerca de la cama, no tenía ventilación ni iluminación alguna: cero ventanas.

2026-03-12 • via Nuitee
J
Johann • extended_group • at
2
Sehr schlecht
Pros:

Nichts

Cons:

Die Lage und das Umfeld waren Katastrophal.Die meisten Gäste waren Laufkundschaften , weil es ein Stunden Hotel ist.Ich finde es für eine Frechheit dieses Hotel überhaupt über Booking zu vermittelt. Die Umgebung riecht nach Urin und es ist absolut Vermüllt.

2026-03-07 • via Nuitee
D
Diego Gastón • couple • ar
5
Mínimamente aceptable
Pros:

El personal

Cons:

Estaba descuidado y sucio

2026-02-27 • via Nuitee
M
Martha • family_with_children • mx
8
2026-02-09 • via Nuitee
S
Sonny • family_with_children • fr
5
Pros:

Emplacements

Cons:

Trop de restriction

2026-01-21 • via Nuitee
D
DANIEL • family_with_children • mx
10
Pros:

Limpieza

2026-01-09 • via Nuitee
T
Thalía • family_with_children • mx
1
Pros:

Olia a pintura la hab que nos asignaron

2025-12-31 • via Nuitee
K
Karina Renata • family_with_children • mx
8
Bueno
Pros:

Centrico, camas cómodad, estaba limpio, la empleada del turno nocturno muy amable, nos recibieron con nuestros yorkies.

Cons:

Los cuartos están muy juntos, paredes delgadas y se escucha todo, por eso no pudimos descansar bien.

2025-12-29 • via Nuitee
K
Kyle W. • solo_traveller • us
9
2025-12-22 • via Nuitee
E
Elacio • family_with_children • mx
7
Pros:

Ubicación

2025-12-08 • via Nuitee
J
Josué Flores • extended_group • mx
9
Cómodo y limpio
Pros:

Las instalaciones son limpias y bien cuidadas. Los acabados de los muebles son cómodos y modernos.

Cons:

La habitación es pequeña. Los artículos de baño eran muy pocos y no había jabón para manos.

2025-11-29 • via Nuitee
M
Marcos Jair • family_with_children • mx
10
Pros:

Muy amable,el hotel está lindo para su precio

2025-11-24 • via Nuitee