Holiday Inn Express & Suites Tonawanda - Buffalo Area by IHG

Hotels
•
Holiday Inn Express
8 (342 reviews)
2400 Niagara Falls Boulevard , Tonawanda , US
+1 716-743-2400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (specific praise for breakfast staff)
Comfortable beds
Great location for Niagara Falls and easy access/parking
Good breakfast offerings (pancake machine, omelettes, yogurt, 24/7 coffee)
Clean, nice pool
Spacious rooms with microwave and mini-fridge
Business center/computer available
Good value for money
Cons:
Breakfast area chaotic at times; food items ran out
Cleanliness and maintenance issues (stains, cracked tiles, run-down areas)
Bathroom problems (shower design causing wet hair, door dragging, no fan)
Noisy air conditioning units
Housekeeping inconsistency (room sometimes skipped)
Dirty laundry machines / poor maintenance during peak times
Limited vegetarian breakfast options
Occasional strange/poor pre-arrival communication

Categories

Cleanliness
6.8
Mixed reports: some rooms and pool described as clean, but multiple guests reported run-down areas, stains, cracked tiles, dirty laundry machines and general maintenance/cleanliness issues.
Service
8.7
Generally praised: numerous mentions of friendly, helpful staff (including specific praise for breakfast staff like Lenisha). Some lapses noted (housekeeping skipped a room, poor management of breakfast area, an odd pre-check-in call).
Location
9
Consistently positive: excellent location for Niagara Falls and events, easy access and good parking frequently mentioned.
Room Quality
7.4
Rooms often described as spacious with comfortable beds and useful appliances (microwave, mini-fridge), but several complaints about shower design, noisy AC, bathroom door problems, and some wear-and-tear.
Amenities
8.5
Good amenities: clean pool, business center, pancake machine, 24/7 coffee and decent breakfast selection. Some facility upkeep issues and a small/overcrowded breakfast area and dirty laundry machines noted.
Value for Money
9
Multiple guests called it excellent value and good price for the offering; several reviewers explicitly praised the value.
Food and Beverage
7.2
Breakfast often praised (omelettes, pancake machine, yogurt, coffee machines) but recurring negatives: items running out, cold food, limited vegetarian options, occasional poor replenishment.
Overall Experience
7.4
Overall stays were positive for many guests (friendly staff, comfortable rooms, good value), but notable service inconsistencies, maintenance and breakfast issues lowered the overall impression for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Convenient Location
Located in Tonawanda, Holiday Inn Express & Suites Tonawanda - Buffalo Area, an IHG Hotel offers easy access to popular attractions like Frank Lloyd Wright's Martin House Complex and Buffalo Zoo, making it an ideal choice for travelers wanting to explore the area.

Modern Amenities
This 3-star hotel provides guests with free WiFi, a 24-hour front desk, an ATM, a business centre, and a snack bar, ensuring convenience and comfort throughout their stay.

Nearby Landmarks
Situated near University of Buffalo, Buffalo State College, and Wilcox Mansion, guests can immerse themselves in the rich history and culture of the area during their visit.

Experience comfort and convenience at Holiday Inn Express & Suites Tonawanda - Buffalo Area. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Location

Guest Reviews

8
Based on 342 reviews
Cleanliness: 6.8
Service: 8.7
Location: 9
Room Quality: 7.4
Amenities: 8.5
Value for Money: 9
Food and Beverage: 7.2
Overall Experience: 7.4
A
Arvinder • family_with_children • us
10
2026-10-15 • via Nuitee
S
Stepan • extended_group • us
10
2026-10-12 • via Nuitee
C
colleen • couple • us
10
2026-10-12 • via Nuitee
F
Flinchum • couple • us
9
Great experience. Will stay there the next time we come to Buffalo.
Pros:

The breakfast lady, Lenisha was extremely helpful and courteous. She made our 5-day stay a pleasure.

Housekeeping personnel were friendly and accomodating.

Glad there was a business center computer at the location.

Cons:

More information on eating places and restaurants in the area.
need lamp on desk in hotel rooms..

2026-10-09 • via Nuitee
V
valdez • extended_group • us
10
2026-10-09 • via Nuitee
Z
Zachary • family_with_children • us
8
Fantastic mid range hotel. Nice, but doesn’t break the bank.
Pros:

Easy access and great parking. Quick access to the park. Breakfast was great.

Cons:

One day the cleaning staff skipped our room.

2026-10-08 • via Nuitee
K
Katherine • family_with_children • us
10
2026-09-08 • via Nuitee
B
BELLAGAMBA • family_with_children • it
10
2026-08-29 • via Nuitee
J
Jennifer • family_with_children • us
7
2026-08-25 • via Nuitee
T
Tashi • family_with_children • us
7
2026-08-23 • via Nuitee
V
Viriam • couple • us
8
Pros:

Breakfast was good, although bananas were green. Location was good for going to Niagara Falls and my high school reunion, which is why I was there. Pool was nice, pretty good size for a hotel pool.

Cons:

Breakfast was ok but not the best for vegetarians.

2026-08-19 • via Nuitee
S
Sarah • family_with_children • us
10
Excellent value for the price
Pros:

It was a great location and not too far from Niagara Falls.

Cons:

No real complaint. It was clean. The pool and breakfast were a big hit. Staff was all so kind.

2026-08-09 • via Nuitee
T
Tom • family_with_children • nl
8
2026-08-08 • via Nuitee
R
Roseanne • family_with_children • us
8
Short, but Sweet.
Pros:

The bed was comfortable, but it was hard to find something to watch on the TV because the guide was confusing.

Cons:

The room was nice, but I thought it was strange that the bathroom didn't have a fan. The breakfast was good, but one morning I wanted oatmeal, but the pot was empty. The food was cold, and there wasn't a microwave to heat it up.

2026-08-08 • via Nuitee
A
Ana • family_with_children • ca
6
Did the job for one night
Pros:

The location was great and the room was spacious. The beds were comfortable.

Cons:

Breakfast was absolute chaos. There was very little space and staff was not managing the sitting area leaving guests fending for themselves. Food area was very small, had run out of many food items. I had to go and ask for help to find seating and to find out if food would be replenished. The quality of the food itself was just OK. The hotel was apparently at full capacity. The bathroom was OK but no way to use the shower without wetting your hair, and there were not enough towels for 3 people. The air conditioning unit sounded like an airplane was parked in the room on and off all night. Much noisier than average. I also received a strange call about when I was planning to check in, which no other hotel has ever done.

2026-08-03 • via Nuitee
M
Muhammad Arshad • family_with_children • ca
10
2026-08-02 • via Nuitee
J
Jason • solo_traveller • us
5
2026-08-02 • via Nuitee
J
Jeanenne • solo_traveller • us
8
Pros:

Clean pool staff very nice

2026-07-25 • via Nuitee
J
Jennifer • couple • us
5
I'd skip it
Pros:

Staff was pleasant and helpful. Bed was actually very comfortable.

Cons:

So run down and pretty cruddy overall. Things falling apart, cracked tiles, shower barely worked. Lots of weird smells and stains throughout.

2026-07-23 • via Nuitee
M
Marcelo • family_with_children • cl
10
2026-07-22 • via Nuitee