Hotel Umu

Hotels
7.5 (3029 reviews)
Av. Bernardo Santareno, 38 , Santarém , pt

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Cons:
Sound insulation issues
Need for room updates

Categories

Cleanliness
6.96
Some issues reported with dirty carpets and inconsistent cleaning standards.
Service
8.93
Consistently praised for friendly and helpful staff.
Location
8.47
Conveniently located near various amenities; some mixed sentiments about distance.
Room Quality
6.42
Reported issues with room size, sound insulation, and the need for modernization.
Amenities
7.45
Limited amenities reported, with positive notes on parking and basic facilities.
Value for Money
6.91
Fair pricing for basic services, but some guests expressed dissatisfaction with overall quality.
Food and Beverage
7.46
Good variety in breakfast but some quality concerns noted.
Overall Experience
7.43
Mixed reviews highlight both positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 08:52

Property Description

Charming Hotel Umu in Santarem

Modern Comforts: Experience a stay in our recently renovated hotel offering free Wi-Fi access. Relax in our air-conditioned rooms with a flat-screen TV, balcony, and cozy writing desk.

Delightful Dining: Start your day with a delicious buffet breakfast in our elegant dining area with panoramic views. Unwind with a drink at our sun terrace or bar, perfect for enjoying the serene surroundings.

Explore Santarém: Take a leisurely stroll to the historic center, home to stunning Gothic churches like Igreja de São João de Alporão. Don't miss the nearby Parque da Ribeira overlooking the River Tagus.

Book your stay at Hotel Umu now and indulge in a perfect blend of comfort and convenience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 7 years old stay for free when using an available extra bed.
    Children from 8 years old to 12 years old stay for € 19 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 3029 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.47
Room Quality: 6.42
Amenities: 7.45
Value for Money: 6.91
Food and Beverage: 7.46
Overall Experience: 7.43
B
Benedito • couple • pt
8
2026-07-04 • via Nuitee
P
Patrícia • couple • pt
6
Pros:

Localização, front desk aberta 24h o que deu jeito sendo que chegámos às 4 da manhã. Pequeno-almoço com pouca oferta mas com o essencial.

Cons:

Foi-nos atribuído um quarto antigo, que não respondia às fotos que vimos, cuja carpete tem de ser substituída ou limpa o mais depressa possível. Fora esse detalhe, o quarto estava limpo.

2026-07-03 • via Nuitee
A
Ana • extended_group • pt
8
Recomendo!
Pros:

Pequeno-almoço muito bom!

2026-07-03 • via Nuitee
A
António • couple • pt
9
2026-07-03 • via Nuitee
P
Patrícia • couple • pt
7
2026-07-03 • via Nuitee
M
MARIA AUXILIADORA • solo_traveller • es
3
No volveré
Pros:

Únicamente la limpieza

Cons:

La habitación parecía un zulo. No me dieron muy buen servicio asignandome esa habitación. Por la ventana sólo se veía aparatos de aire acondicionado, no se podía abrir la ventana x ruido de esos aparatos y calor que despiden. El televisor no funcionaba. Y las camas tenían colchones de mala calidad

2026-07-02 • via Nuitee
J
Jorge • solo_traveller • pt
10
2026-07-02 • via Nuitee
A
António • solo_traveller • pt
9
Pros:

A cama era muito confortável, um bom pequeno almoço e sobretudo a simpatia e eficiência doa funcionários.

2026-07-02 • via Nuitee
L
Luis Miguel • family_with_children • es
1
Terrible
Pros:

Irme a las 6 de la mañana

Cons:

Horrible el trato y las habitaciones ni las de un albergue Dan tanta grima, sucia, antigua, con bichos, de denunciar a sanidad

2026-07-01 • via Nuitee
C
Camilla • couple • gb
10
Great
Pros:

Everything

Cons:

Nothing

2026-07-01 • via Nuitee
J
Joana • solo_traveller • pt
7
2026-07-01 • via Nuitee
J
Juan • solo_traveller • es
10
Pros:

Habitacion muy amplia y la camoa excepcional. Su personal muy amable. La zona súper tranquila. Para volver.

2026-06-30 • via Nuitee
C
CLAUDIO • solo_traveller • br
8
2026-06-29 • via Nuitee
P
Paulo • couple • pt
8
Pros:

Top!

2026-06-29 • via Nuitee
C
Carlos • solo_traveller • es
8
2026-06-28 • via Nuitee
C
Carlos • family_with_children • pt
6
Pros:

Nice staff , good breakfast

Cons:

Rooms completely outdated

2026-06-28 • via Nuitee
B
Barbosa • solo_traveller • pt
9
2026-06-27 • via Nuitee
S
Sílvia C. • solo_traveller • pt
5
2026-06-27 • via Nuitee
E
Evangelina • solo_traveller • pt
4
Pros:

O pequeno almoço é simpático e o ambiente da sala agradável.

Cons:

Não gostei do quarto, do colchão e almofadas, dos móveis inexistentes no quarto.
Quarto só com ima mesa de cabeceira e uma cadeira simples. Roupa de cama muito usada e pouco cuidado/ausência na decoração.

2026-06-27 • via Nuitee
S
sandro • solo_traveller • it
8
2026-06-27 • via Nuitee