Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great staff
Good value for money
Beautiful location
Exciting activities like turtle releases
Cons:
Construction noise
Poor cleanliness in pool
Unfavorable room location
Additional charges for amenities

Categories

Cleanliness
6.8
Reported issues with the pool and unclean beach conditions.
Service
9.3
Most staff were lovely and provided excellent assistance, though some issues with management reported.
Location
9.3
Great location at the beach, though affected by external factors like construction.
Room Quality
7.3
Complaints about room conditions and noise, with some rooms in less favorable locations.
Amenities
7.8
Yoga promised but with additional charges; ongoing construction affected some amenities.
Value for Money
9.3
Good value for money based on positive aspects, despite some negatives.
Food and Beverage
8.3
Generally good but some complaints regarding early closing and fees.
Overall Experience
8.3
Mixed experience with several positives but significant negatives highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:03

Property Description

Breathtaking Views and Eco-Chic Decor
Experience the mesmerizing vistas of the Caribbean Sea from our cozy beach cabanas, each uniquely designed with our signature Eco-Chic decor, embodying the essence of Tulum.

Private Beach Club and Infinity Pool
Indulge in luxury at our private Beach Club, offering an Infinity Pool, beachside Volleyball net, Kayaks, Swings, and a Beach Bar serving exquisite Mixology and authentic Mexican cuisine.

Convenient Location and Pet Friendly
Situated just 5 minutes from Tulum's main attractions, boutiques, beach clubs, and vibrant nightlife, our Pet Friendly Hotel ensures your furry companion can join you on your unforgettable getaway.

Book now to immerse yourself in the ultimate Tulum experience at our beachfront paradise.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$100 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 286 reviews
Cleanliness: 6.8
Service: 9.3
Location: 9.3
Room Quality: 7.3
Amenities: 7.8
Value for Money: 9.3
Food and Beverage: 8.3
Overall Experience: 8.3
T
Tom • extended_group • fr
8
Good place for few nights, if you don’t need anything too cosy. Staff was nice.
Pros:

Great location, the pool, the staff, the bed

Cons:

A bit dirty, salted water to drink and shower can be surprising

2026-05-04 • via Nuitee
P
pannu • couple • us
7
Pros:

Lovely property IF YOU BOOK ONE OF THE BETTER ROOMS

Cons:

The room we had initially booed

2026-04-21 • via Nuitee
Y
Yes Mundo • solo_traveller • mx
8
Buen lugar
Pros:

Alberca y playa. Las habitaciones son para dormir basicamente.

Cons:

Que a pesar de consumir en el beach club y restaurante no permitían la compra de bebidas en el exterior

2026-04-14 • via Nuitee
J
Jonathan • couple • us
10
Very friendly staff and excellent room.
Pros:

Excellent location, staff was very friendly and willing to help with any of our needs. The room is very spacious and clean. I really enjoyed my stay.

Cons:

N/A

2026-04-08 • via Nuitee
L
Luciana • couple • mx
10
2026-04-05 • via Nuitee
H
Hannah • extended_group • us
10
Exceptional staff & stay!
Pros:

The staff & stay was amazing! Everyone was extremely kind - from Santiago and Jose at the beach restaurant to Eddie from the spa. We will definitely be returning.

2026-04-01 • via Nuitee
R
Rauch • couple • fr
7
Pros:

Très bon emplacement.
Établissement proche en bord de mer
Propre

Cons:

Prix très élevé dans sa généralité
Côté jungle : wifi ne fonctionne pas
Bruyant car bar à côté et musique extra forte

2026-03-24 • via Nuitee
D
Danielzik • extended_group • ch
10
Top Lage – nur 5 Gehminuten vom Partyzentrum entfernt, nah am Geschehen und unter der Woche trotzdem relativ ruhig. Toll
Pros:

Unser Aufenthalt war insgesamt hervorragend – vor allem dank des außergewöhnlich freundlichen und hilfsbereiten Servicepersonals.

Wir hatten ursprünglich zwei Zimmer auf der Dschungelseite gebucht, wussten jedoch nicht, dass sich diese auf der anderen Straßenseite befinden. Die Bungalows dort waren leider recht dunkel, etwas sauberkeitsbedürftig und zudem sehr hellhörig.

Auf unsere Nachfrage hin wurde jedoch sofort und völlig unkompliziert reagiert: Wir erhielten ohne Diskussion zwei Zimmer auf der Strandseite – ein großartiges Upgrade! Dieses Entgegenkommen hat uns wirklich beeindruckt.

Der Strandbereich war ebenfalls hervorragend: sehr gemütliche Sitzsäcke und tolle Liegen, die zum Entspannen einladen.

Besonders positiv hervorzuheben ist auch die Sicherheit – nachts ist ein Torwächter vor Ort, sodass man sich jederzeit gut aufgehoben fühlt.

Auch vor unserer Abreise wurde uns noch schnell und unkompliziert beim Ausdrucken wichtiger Dokumente geholfen.

Cons:

Die Bungalows sind etwas hellhörig, was bei der offenen Bauweise aber zu erwarten ist – Musik und Geräusche von der Straße sind hörbar.

2026-03-23 • via Nuitee
P
Paweł • couple • pl
2
Pros:

Location

Cons:

Salt water in the shower and swimming pool. Smell of mold in the room and constant noise from water pomp. Additionally all day construction works.

2026-03-20 • via Nuitee
B
Brenda • couple • ar
10
Hermosa estadía!!
Pros:

La playa siempre limpia

2026-03-17 • via Nuitee
K
Kelly • couple • us
10
2026-03-16 • via Nuitee
I
Ivana • family_with_children • de
8
Pros:

Hotel je jako fin i na odlicnoj lokaciji,osoblje je ljubazno..mi smo bili smjesteni u 2 sobe,jedna je mirisala na vlagu,jako neugodan miris...sve ostalo je bilo ok

2026-03-14 • via Nuitee
J
Julia • extended_group • de
8
2026-03-12 • via Nuitee
T
Teresa • extended_group • pt
6
Nada de mais
Pros:

Beachclub

Cons:

Quartos não tinham isolamento, muito barulho de noite, não havia quase espaço para entrar na banheira.

2026-03-09 • via Nuitee
L
Laura • couple • mx
5
Pros:

Es hermoso el hotel, la habitacion que escojimos era muy linda con tina.

Cons:

el desayuno estuvo muy malo: el pan era Bimbo cuando decia artesanal, vino suoper frio , decia que venia con aguacate y no me lo trajeron, y nisiquiera estaba rico.
La verdad es que lo unico que tendrian que mejorar es el restaurante proque el lugar es divino!!!!

2026-03-09 • via Nuitee
J
Jennifer • extended_group • fr
9
2026-03-05 • via Nuitee
I
Isadora • solo_traveller • br
5
Too expensive for what it delivers
Pros:

Hotel's beach is very good

Cons:

My room was outside the hotel's property, which felt unsafe. The room also sometimes had a really terrible smell coming from the sewers in the bathroom. Shower water was kinda salty. There were no heater, which might sound unecessary but it was winter and some nights 9 degrees celsius and I was freezing.
Staff was not very nice, they did not speak english very well, they didnt really help w/ anything , and I when mentioned it was my birthday on the check in I asked the guy if he reccomended me to do anything around and he just gave me a really dry "no.
Overall not worth it to stay, I suggest just get a beach access for the day

2026-02-12 • via Nuitee
L
Lorella • couple • it
7
Discreto
Pros:

Posizione in spiaggia

Cons:

Musica assordante fino a notte tarda
Personale poco cortese

2026-02-10 • via Nuitee
J
Joackim • solo_traveller • fr
7
Séjour très agréable au sein d’un hôtel à taille humaine.
Pros:

La plage, la nourriture du Beach club très qualitative, la chambre confortable et l’emplacement en plein cœur de la zone hôtelière (idéale sur Tulum). Le personnel également hyper réactif face à nos demandes.

Cons:

Le service du petit déjeuner trop long, le parking payant (100 pesos/jour) bien que résident dans l’hôtel. Inacceptable vu le prix de la chambre qui n’inclut ni petit déjeuner ou autre service.

2026-01-31 • via Nuitee
M
Mayesha • couple • ca
10
Pros:

Love this hotel. Honey the golden retriever (the hotel host) is the cherry on top! Will come back!

2026-01-30 • via Nuitee