Hilton Garden Inn Chicago McCormick Place

Hotels
•
Hilton Garden Inn
8.4 (673 reviews)
123 East Cermak, Suite 300 , Chicago , US
+1 312-791-1121

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Issues with hot water
Incomplete service communication

Categories

Cleanliness
8.05
Some reviews mention cleanliness positively, but a few expressed dissatisfaction with issues like hot water.
Service
8.65
Most reviews praise the friendly and helpful staff, although there were complaints about miscommunication regarding services.
Location
8.75
The hotel is well-located, with easy access to attractions, which is positively noted in several reviews.
Room Quality
8.35
Guests found rooms to be comfortable and cozy, although some participants noted minor issues.
Amenities
8.55
Amenities are generally well-received, providing a good value for a hotel of this caliber.
Value for Money
8.25
Some reviews indicate that the pricing may be a bit high compared to services received.
Food and Beverage
8.05
Comments about the breakfast were positive; however, there were issues with clarity about meal inclusions.
Overall Experience
8.55
Most guests had a generally positive experience, although minor issues were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:31

Property Description

Modern Accommodations with Convenient Amenities

Located just 2.6 km from the Field Museum of Natural History, Hilton Garden Inn Chicago McCormick Place offers a comfortable stay with a fitness centre, indoor pool, and 24-hour front desk. The air-conditioned rooms feature free WiFi, a flat-screen TV, and a private bathroom with complimentary toiletries.

Delicious Dining Options and Relaxation Spaces

Guests can enjoy a buffet breakfast at the on-site restaurant, make use of the business centre, or unwind in the shared lounge and terrace. With a bar available, there are plenty of options for dining and relaxation during your stay.

Prime Location with Easy Access to Attractions

Conveniently situated near popular attractions like the Art Institute of Chicago and Chicago Symphony Orchestra, this 3-star hotel is the perfect choice for travelers looking to explore the city. Book your stay at Hilton Garden Inn Chicago McCormick Place for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8.4
Based on 673 reviews
Cleanliness: 8.05
Service: 8.65
Location: 8.75
Room Quality: 8.35
Amenities: 8.55
Value for Money: 8.25
Food and Beverage: 8.05
Overall Experience: 8.55
D
Destiny • couple • us
10
All I needed!
Pros:

I like that this location was near alot of whole in the wall spots

Cons:

The only thing I didn't like was that this location key cards are only for one wing of the building, long story short I got locked out the building and had to run to the front desk while in the ran lol (everything is fine btw)

2026-09-06 • via Nuitee
R
Ravyn • solo_traveller • us
8
Pros:

The location

Cons:

No parking really after valet was full.

2026-09-02 • via Nuitee
L
Linda • solo_traveller • us
5
Good location, that's about it
Pros:

Location was good. 2 free water bottles and a small snack bag were included. Needed to scan key card to get to reserved floor

Cons:

Room did not get cool.
Tv was a nightmare, channel guide was for January, so the only way to see shows was to scroll channel by channel. Should be able to watch my Netflix account for how pricey the room was.
No helpful information was given. Saw so many people struggle with the elevator since they did not know they had to scan key card. You need to take a different set of elevator to get to breakfast. Had to go down to front desk to find our ice was on my floor. A couple of the front end desk people were borderline rude.
Rooms were expensive, service and quality were more like a cheap motel. It's a great location and they know it, so what are you gonna do....??

2026-08-30 • via Nuitee
A
Anirudh Kumar • couple • in
8
Would book the hotel again if the rates were lower in future.
Pros:

The location was on the main road, and it was easy to reach the hotel. The room was clean overall. The staff members were very helpful and welcoming and they were always available to answer our questions about things we could dining Chicago, where to eat, and how to get to the nearest train station. They even located our lost package and kept it safely and guided us on how we can get it shipped and sent to us. Thanks again to the staff members for being so understanding, helpful and welcoming.

Cons:

The lighting in the room was dim and brighter lighting would be nicer.
The room rate was on the higher side, and didn't feel like full value for money, considering it's not in the main/central downtown of Chicago.

2026-08-29 • via Nuitee
L
Laura • extended_group • us
9
2026-08-28 • via Nuitee
T
Taishia • couple • us
8
2026-08-25 • via Nuitee
H
Haley • couple • us
8
2026-08-24 • via Nuitee
D
Daja • extended_group • us
10
2026-08-24 • via Nuitee
J
Jameco • extended_group • us
7
2026-08-23 • via Nuitee
T
Theodore • couple • us
10
Comfortable for the one night.
Pros:

Room was in excellent condition and very comfortably. We appreciated getting a room that was not a floor below the dancing and loud music.

Cons:

Parking was not convenient for self parking, and valet parking was very expensive.

2026-08-22 • via Nuitee
W
Willem • family_with_children • nl
7
2026-08-19 • via Nuitee
F
Francesco • solo_traveller • it
5
2026-08-18 • via Nuitee
Z
Z8344HOtomb • Family
10
Excellent check-in staff
Pros:

Excellent check-in. Ramon was helpful, informative, pleasant, and polite. He made us feel welcome and answered our questions. Easy experience.

2026-08-15 • via Tripadvisor
T
tristancT2325BT • Couples
10
Front desk help
Pros:

The front desk staff Jenny and Andrew were so helpful and made sure we got everything we needed. They were timely and efficient. In a world where most customer service is “I’m sorry there is nothing we can do for you” this was a pleasant surprise that good customer service still exists. Thanks again guys!

2026-08-14 • via Tripadvisor
C
Carmen • couple • us
10
2026-08-11 • via Nuitee
J
J724OUluism • Solo travel
10
Excellent customer service, great experience
Pros:

I had a great experience working with Fenny! She was extremely helpful and friendly throughout the booking process. She made everything easy, answered all my questions, and made sure everything was taken care of. Her customer service was excellent, and I really appreciated how welcoming and professional she was. I would definitely recommend Fenny to anyone booking a hotel!

2026-08-10 • via Tripadvisor
D
Departure43779140762 • Solo travel
10
Exceptional Service from Ofentse Monyatsi!
Pros:

I had such a wonderful experience, and I especially want to recognize Ofentse Monyatsi for being so helpful and kind. She went above and beyond to help me get my room together, and she made sure everything was taken care of. The view from my room was beautiful, and the entire experience was even better because of how sweet, respectful, and professional she was.

Everyone else was also very nice and welcoming, but Ofentse truly stood out to me. I would definitely recommend her and would love to have her assist me with my future hotel stays. She provided excellent customer service and made me feel valued as a guest. Thank you, Ofentse, for making my stay such a great experience! ❤️

2026-08-10 • via Tripadvisor
D
Dana • extended_group • us
9
2026-08-10 • via Nuitee
J
Javier Diaz • solo_traveller • ar
10
Pros:

Servicio y habitaciones

Cons:

No contaba con cofre de seguridad en la habitación

2026-08-08 • via Nuitee
M
mamdoohs901 • Business
10
Reception Desk with Ta'Quana
Pros:

This review is to thank a very nice young lady named Ta'Quana. She helped me while at the front reception desk. My company had many rooms reserved and she really took her time to help me with my needs and was very patient throughout. And she did it all while smiling and being very pleasant. Thank you Ta'Quana for your kind and excellent customer service.

2026-08-04 • via Tripadvisor