Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Some cleanliness issues
Shower design flaws

Categories

Cleanliness
8.48
Some reviews mentioned cleanliness issues, like a strange smell and shower water flowing out.
Service
9.95
Many reviews praised the staff for being friendly, helpful, and accommodating.
Location
9.99
Commonly described as excellent with proximity to attractions and beautiful views.
Room Quality
8.94
Rooms were noted to be comfortable and well-decorated, with some concerns about shower design.
Amenities
9.47
Amenities like a gluten-free breakfast and a rooftop bar were well-received.
Value for Money
9.43
Overall perceived as high value considering the location and service.
Food and Beverage
9.48
Food quality and options received positive mention, especially for dietary needs.
Overall Experience
9.45
General sentiment indicates a highly positive overall stay with enthusiasm for returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:39

Property Description

Luxurious Accommodation
Lasala Plaza Hotel in San Sebastián offers spacious and bright rooms with modern décor and top-notch amenities like flat-screen TVs, safes, and minibars. The bathrooms are equipped with free toiletries and luxurious features like radiant floors and rain showers.

Gastronomic Delights
Guests can indulge in a delicious á la carte breakfast and savor authentic Basque cuisine for lunch and dinner at the hotel's restaurant. The culinary experience at Lasala Plaza Hotel is sure to tantalize your taste buds and leave you craving for more.

Prime Location
Conveniently situated in the Old Town, just steps away from Calle Mayor and the Victoria Eugenia Theatre, Lasala Plaza Hotel is the perfect base for exploring San Sebastián. With the Kursaal and La Concha promenade within walking distance, guests can immerse themselves in the vibrant atmosphere of the city.

Book now to experience the ultimate blend of luxury and comfort at Lasala Plaza Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 39 per day.

Location

Guest Reviews

9.4
Based on 1629 reviews
Cleanliness: 8.48
Service: 9.95
Location: 9.99
Room Quality: 8.94
Amenities: 9.47
Value for Money: 9.43
Food and Beverage: 9.48
Overall Experience: 9.45
J
Joe • extended_group • gb
8
2026-07-25 • via Nuitee
A
Aileen • solo_traveller • gb
9
Fabulous little gem in San Sebastian
Pros:

The location of this hotel is perfect, right in the old town with all the fabulous bars and restaurants on your doorstep, the beach is a 5 minute stoll in the other direction. Rooms are very quiet, despite being there during a festival. The roof top pool isnt really a swimming pool a such - more a place to cool off but exactly what was needed - I dont tend to swim lengths while on holiday. Staff were outstanding - very attentive and helpful. I only had food by the pool for lunch, but it was delicious - very fresh and tasty.

Cons:

Nothing I didn't like - the pool area is possibly a little small but it was only completely full for part of one day I was there.

2026-07-23 • via Nuitee
V
Vladimir • couple • ae
7
Great location
Pros:

The location is outstanding and is definitely the hotel’s biggest advantage. The views from the room and the rooftop are beautiful, and the bed was very comfortable. The bathroom was spacious and well designed.

Cons:

Unfortunately, the overall experience did not justify either the five-star rating or the price. This was one of the most expensive hotels on our trip (over $1,000 per night), yet it lacked many of the details and amenities you would expect from a luxury property.

The room didn’t even have a luggage rack to properly open a suitcase. The room itself felt rather plain, with little attention to design, and some furnishings, such as the minibar refrigerator, looked outdated.

The minibar included a bottle of champagne but no champagne glasses, which seemed like a surprising oversight. Basic luxury amenities such as a shower cap, dental kit, shaving kit, cotton swabs, and similar toiletries were not provided.

The biggest disappointment was the water policy. The hotel provided only one 500 ml bottle of filtered tap water per day for two guests. When we asked for another bottle of the same water, we were told it would be charged. For a hotel at this price point, this felt unnecessarily restrictive and out of place.

The rooftop terrace has spectacular views, but the furniture is quite ordinary and doesn’t create the premium atmosphere you would expect. The pool is also very small.

Finally, the wine selection at the rooftop bar was surprisingly limited. Even more disappointing, both red and white wines were stored and served at the same cold temperature, which prevented the wines from being enjoyed as intended.

Overall, this is a nice hotel with an unbeatable location, but in terms of amenities, attention to detail, and value for money, it falls well short of what I would expect from a five-star luxury hotel.

2026-07-23 • via Nuitee
M
Mark • couple • gb
9
2026-07-21 • via Nuitee
S
Sjoerd • solo_traveller • nl
10
Top hotel
Pros:

Geweldige locatie, mooi dakterras met erg mooi uitzicht, super vriendelijk personeel

Cons:

Niks

2026-07-21 • via Nuitee
J
Jacinta • couple • au
9
2026-07-21 • via Nuitee
S
Sofya • solo_traveller • gb
9
2026-07-16 • via Nuitee
M
Mariana • couple • ar
8
2026-07-16 • via Nuitee
E
Edwina • couple • au
8
2026-07-14 • via Nuitee
H
Heikki • couple • fi
9
2026-07-14 • via Nuitee
K
kiliki333 • NONE
10
Amazing, luxurious stay
Pros:

From the moment I checked in with the water and Sparkling wine, offerings, the incredibly capable and kind front desk, team, my beautiful Room, and the attentiveness of the staff, especially with helping me book very Exclusive restaurant reservations. 10/10 would recommend and would absolutely stay here again. I will definitely be back to San Sebastian.

2026-07-11 • via Tripadvisor
M
mark • solo_traveller • gb
10
2026-07-11 • via Nuitee
V
Victor • solo_traveller • us
10
2026-07-10 • via Nuitee
N
Nic • solo_traveller • gb
10
Exceptional
Pros:

Beautiful contemporary hotel set within a beautiful period property.

Cons:

It was serene and beautiful. A beautiful retreat from the wonderful chaos of San Sebastián

2026-07-06 • via Nuitee
S
SoleTrav • Solo travel
10
Top notch
Pros:

Faultless from start to finish. Arrived early and they checked me in. Was welcomed at the door. Took my suitcase. Lovely sliding automatic doors at entrance/ exit. Beautiful decor. Was offered sparkling wine. Check in was faultless. Room was beautiful and quiet. The rooftop area is stunning. The bar staff are attentive and friendly. The interior is spotless and chic. Location is a stones throw to old town and the beach. Breakfast was fantastic. Presented with a menu and a plethora of choices. Again very friendly beautifully delivered presented and tasty. Really comfortable bed and I am definitely coming back. Thank you for everything.

2026-07-03 • via Tripadvisor
K
karin • solo_traveller • se
8
Conveniently located, good attention to detail.
Pros:

Excellent breakfast, nice rooms with comfy beds and nice linen.

Cons:

Disappointed with the pool (more of a large plunge pool) and size of terrasse.

2026-07-03 • via Nuitee
J
jg063026 • NONE • Chicago, Illinois
6
Mediocre
Pros:

Rooms were decent. Ours was spacious and in decent shape but the shower leaked all over the bathrooms every time we used it and some of the lights were broken. Lights were fixed after requested. The cleaner left our soap empty and only refilled after requested.

Oscar at the front desk was very helpful. The rest of the front desk staff could not be bothered to help or even acknowledge us.

2026-06-29 • via Tripadvisor
M
Michelle • solo_traveller • us
10
A beautiful stay. Will stay again!
Pros:

What a beautiful hotel in a perfect location. The breakfast was great too.

2026-06-28 • via Nuitee
F
FIONA • couple • au
10
2026-06-27 • via Nuitee
D
DavidGHallett • Couples • Adelaide, Greater Adelaide, South Australia
10
Great location in San Sebastian, a trendy hotel !
Pros:

This hotel is located in the old town so walking to all the pincho's bars is so easy.
Bit tricky to find as its in the walking only area but once you work it out you will be pleased.
Rooms are beautifully appointed. We had a corner room with view over the beach.
Staff are excellent.
Breakfast is in the front lounge area which is very good as everything is cooked to order.
Not a cheap option but a special hotel.
We would happily return

2026-06-26 • via Tripadvisor