Enchantment

We stayed at Enchantment for 3 nights and overall a very much below average stay. First the positive - their location, right at the Boynton canyon is really good with very convenient hikes to the canyon and kachina vortex. The room had a queen size bed (its been a few decades since I have stayed in a luxury property where the bed for a couple was queen/small). Also this was not a real bed - but a murphy bed - with no headboard to rest against - and overall, very uncomfortable for 2 people to sleep on - perhaps ok in a motel, but when you are paying $1200+ per night, this is not what you expect. We did have a nice view of the canyon from our room though. We at at all three of their restaurants - The food and service at Che Ah Chi was good, Tii Gavo was barely average (excellent views though), and finally Hummingbird, their signature restaurant was a complete let down in terms of food and service. The service at the morning breakfast (we had 3 breakfasts there, all at Che Ah Chi) ranged for attentive/good to the waitress completely messing up our order and bringing my food almost 15 mins after my wife was done eating. We signed up for a few classes, and they were all average to below average - with the one exception of a Culinary/Cooking demo by Chef Dana and Chef Glen - they were both really fun and engaging and deserve 5 stars. My wife went to their Miiamo spa for a massage - and while they claim to be a world-famous spa, they did not have a plunge-pool at the spa. The rest of the facilities were clean and nice and the massage itself was fine - but nothing that you would not find at a decent Marriott/Hilton or similar hotels. This was probably a luxury property/room maybe a decade ago, but at this point it is living on past glory. If we ever go back to Sedona, we will hunt for a different property - and not stay here again.

Enchantment is beatiful. Casitas are lovely, and clean. But Check-in experience is a disaster. Got to the room 3 hours late. Seemed like no one was able to access their room on time. Dampened the entire experience. Once in the room, the experience was great.

Enchanment has beautiful surrondings but the rooms are dated. This is suppose to be a 4 star hotel and it needs to take a page from the Four Seasons playbook on how to deliver on that experince. Our experince was substandard from check-in taking a long time with a line of people and only 2 staff to check everyone in. Dinners that took a long time to serve and running out of food. i kept hoping that it would get better but we were truly jinxed and from the current reviews i saw this has been going on alot this year.

Beautiful property, comfortable accommodations, with professional staff providing excellent service, . We loved our stay and would gladly return.

My stay was incredible. The staff was so kind, always willing to answer a question or help you locate what you were looking for.

Food was uninspired, not very fresh. Flavors not good. We paid over five thousand dollars for the room per night. Service was not very good either. Feel like they are just selling the location and coasting in all other areas. For that amount of Money value was severely lacking.

My husband and I just returned from a week at Enchantment. It was our first time to Sedona. We are 42 and 45. We absolutely loved it. The location, for us was perfect because you are surrounded by the mountains/red rocks. We loved being able to hike the Boyton Canyon trails straight from the resort without needing to drive anyway. Subway cave was favorite hike.

The resort is about 15-20 min from everything (restaurants, shopping, gas) but for us it wasn’t a big deal. It was an easy and very scenic drive. Trailheads for Faye Canyon and Doe Mountain are only 5-7 min away.

The service at Enchantment is wonderful. The rooms were cleaned and turned down daily and promptly. The servers at the pool were abundant and attentive. We loved both restaurants at the hotel eating at Tii Gavo on our first night for dinner and eating at Che ah Chi once for dinner and once for breakfast.

We used the Spa and definitely recommend it. The services were great. Lunch at Hummingbird was also delicious.

We have nothing bad to say and definitely recommend Enchantment for a couple looking to unplug. There were so many activities at the resort as well that we didn’t even use but all looked great!

We chose this hotel for our anniversary trip, and it exceeded every expectation from start to finish. Our room was beautiful, with a thoughtful anniversary surprise waiting for us that made the stay feel truly special. The grounds are stunning and perfectly kept. Every restaurant we visited delivered exceptional food and drinks—each meal was genuinely beyond what we anticipated. The concierge team was incredibly helpful, providing great recommendations and seamlessly handling our reservations, which made everything effortless. This was a memorable experience in every way, and we would absolutely return.

The location and amenities at Enchantment Resort were excellent, but several basic issues impacted our stay.

Service felt inconsistent and not genuine. Our room door had a gap that caused a loud, high-pitched howling noise during windy conditions, making it difficult to sleep. We stayed 2 nights, 2nd night the wind was bad. The bed was comfortable, but the pillows were not.

The biggest issue was with Mii Amo spa. We scheduled and confirmed a 4/30 appointment at 10:10 AM multiple times. We arrived on 4/30 ready for our massage and were told it was actually booked for 5/1. We were turned away with a shoulder shrug and little acknowledgment or apology and had to rearrange our plans, which disrupted our trip.

We also confirmed a 4 PM late checkout at check-in and again the morning of departure, but still received a text at 1 PM asking us to reconfirm, which created unnecessary uncertainty.

Overall, it felt like different parts of the resort were not aligned. For a premium property, getting the basics right service, room comfort, and scheduling is critical. Instead, the experience felt more like a hassle than a relaxing getaway.

JC was welcoming, accommodating and professional., all with a smile and a fun attitude!! The venue is so beautiful and love the ambiance. We thought we had a reservation via a concierge at another resort, but turns out we didn’t, and JC graciously found the perfect table for us. May I just say in a world where “service” is nonexistent, this experience was A+++. Because of this, on our next trip to Sedona, we will be staying at Enchantment. I’m sure you know what a treasure you have in JC…well done in making him a manager and beyond!!!

My wife and I spent 3 nights at The Enchantment at the end of April, 2026. It's a truly special place, nestled in the beyond beautiful Boynton Canyon, Sedona, Arizona. The resort does a fantastic job looking after their guests. Clean/ comfortable rooms, delicious food, friendly/ attentive staff, and a great variety of on-site and off-site activities. I would strongly recommend the guided Grand Canyon tour offered through the Enchantment's Trail House. This was truly a "once in a lifetime" experience. Thanks to all of the staff for making our vacation stay so memorable. We look forward to a return trip!

Truly a wonderful resort! Top-notch in every area. Beautiful grounds, amazing spa treatments, delicious food/drinks. Fantastic servers. Highly recommend!

The "Enchantment" is gone. We stayed here for our 10th anniversary and were met with total incompetence. After being ignored via email for weeks, we arrived to a 30-minute wait at a stop sign because the staff forgot us. The front desk was unapologetic, and the concierge was downright rude.
They tried to pressure us into an $80 one-way shuttle to dinner, claiming Ubers don't work there. Total lie—we got an Uber for $18 in minutes. The spa hosts were cold, the front desk forgot to tell us our room was ready, and no one explained how to use the amenities (like the fireplace). For a "world-class" resort, they are remarkably unprofessional and only seem interested in upcharging you at every turn. It tarnished our milestone celebration. Never again

Our 6th visit to this magical place, the experience is richer, more beautiful and a deeper healing than ever before. The lighting, the red rocks, the views, the kindest staff who care so deeply about having the best, most beautiful experience! Thank you Wendy at Mi iamo for opening me to higher clarity and beyond beautiful chanting and meditation ceremonies at the chrystal grotto. Thank you Mykhal for managing my favorite place to eat and nurture at Hummingbird in Mi iamo and having the most amazing staff! Amber, Kate, Sameer, Ivano, Alohonso, Luis, Eulices, you have all made our experience here a loving joyful one! I am so
grateful and I look forward to seeing you all soon!

Staff was as courteous as the mountains were beautiful!! Tremendous location for a relaxed 3 days with lots or nothing to do. Outstanding service throughout the complex. The food was always fresh and served by friendly staff. Highly recommend !!

I really wanted to love this place...the site is beautiful...but there are some major disconnects. The beds are horribly uncomfortable. My wife slept on couch cushions on the floor for 2 nights because the bed was so bad. Service at the pool is horrible. Mii Amo is amazing. It's like there are two totally different companies running these places, the Enchantments and then Mii Amo. Service at Mii Amo is amazing, food is great, well maintained, clean, top notch. The hotel/resort side is chaotic, not clean, and the service is just ok. The wine menu is boring. Full of overproduced over marketed brands like Domaine Serene instead of thoughtful procurement from unique producers.

I can not believe the abysmal denegration of this once magnificent property. After 3 separate attempts at finding a room that didnt reek of mold and chemicals, we just called it. I asked for a room that had been redone in the last 20 years. The carpet was beyond filthy. We were willing to spend 10,000 to stay here for 5 nights. I would have preferred to sleep in my car then take the health risk that this garbage trying to pass off as a 5 star resort was trying to pull over on us. And it touts itself as a "Sanctuary". This is everything that is wrong with capitalism. Please, do not even attempt to stay here if you have ANY health issues whatsoever. Motel 8 has them beat for cleanliness. Disgusting. We literally left after months of dreaming about this trip.

We had an amazing time at Enchantment. Apart from the setting, which is incredible, two things stood out: (1) the staff and (2) the Trail House. 
From the moment we arrived on the property, everyone was so friendly and helpful. We never walked or drove past a member of the Enchantment team without a wave and/or hello. It created such a warm and inviting atmosphere. 

The Trail House was also a highlight. We booked several excursions with them and every single one exceeded our expectations. The team has deep and meaningful experience in whatever it is they are leading - whether it be Grand Canyon hikes, mountain biking...and everything in between. We always knew we were in good hands. And when we decided to strike out on our own, they gave us interesting and appropriate ideas for our hikes. We are really REALLY glad we decided to stay at Enchantment which afforded such easy access to this incredible resource. 

Other thoughts… 

The resort is nestled in Boynton Canyon which provides a beautiful backdrop, a quiet respite from busy downtown, and very easy access to some great trails. 
The resort is definitely family-friendly. Lots of activities - lawn games, ping pong, pickleball, pool, air hockey, etc. 

Having access to laundry machines (and associated supplies) was so helpful. We underestimated how gross our clothes would be post-hikes (esp with the red dust) so ended up doing several loads. Would’ve cost us a fortune to keep sending out our laundry (tho they do offer a laundry service if you don’t want to spend your vacation doing chores).  

Also appreciated the easy access to filtered-water and ice machines.

Overall we enjoyed our time here. Stunning location/views. Well appointed and comfortable room. Service was lacking a bit; the pool appeared to be understaffed in terms of servers and the one woman who was taking orders had no sense of urgency whatsoever. We expected more care/enthusiasm for such a nice resort. Drinks were forgotten (no apologies), no check ins etc. She asked that we place food and drink together so it was easier for her.
We were also out of our room from 9am-3pm the first day and came back to a room that hadn’t been serviced. I had to call and they came by at 5pm to do it.
Small service related things that can be remedied and it would be a 5 star experience to reflect the nightly rate.
Otherwise an excellent and beautiful stay.

Proceed with a bit of caution.

The grounds here are absolutely stunning—truly beyond expectations. The setting in Boynton Canyon is breathtaking, and everywhere you look feels like a postcard. If you’re coming purely for scenery, hiking, and the overall vibe of Sedona, this property delivers in a big way.

However, I made the mistake of assuming that at this price point, all rooms would come with at least some kind of view. We were celebrating our 25th wedding anniversary and were so excited for a special stay—but our room was a major disappointment. The front faced a parking lot, the back window looked out onto another parking area, and the side faced a road. With the resort being so spread out, there is a constant flow of cars and golf carts, which took away from the sense of escape. It honestly felt like the kind of room you might receive on a heavily discounted booking site—not what I expected when booking directly with the resort at full price.

The resort is very family-friendly, which is great—but it also impacted the experience more than expected. The main pool, in particular, didn’t feel aligned with a luxury atmosphere. There was a lot of noise, including kids running and screaming, and service was slow enough that getting food or drinks became frustrating.

That said, the spa was the standout. The spa pool was incredible—peaceful, beautiful, and exactly what I had envisioned for a relaxing, high-end experience. If I return, I would plan my stay much more intentionally around the spa.

We also had dinner at both restaurants and thought they were fantastic—great food, great ambiance, and a highlight of the trip.

In the end, the views and grounds are truly exceptional—but it was hard to get past the room experience at this price point. If you book here, I would strongly recommend being very specific about your room category and view to ensure it matches your expectations.