Hilton Franklin Cool Springs

Hotels
•
Hilton Hotels & Resorts
9.1 (443 reviews)
601 Corporate Centre Drive , Franklin , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and modern
Friendly staff
Comfortable rooms
Good location
Cons:
Old peloton bike
Limited breakfast variety

Categories

Cleanliness
8.93
The reviews mention the room was clean and well laid out.
Service
9.9
The front desk ladies were excellent and staff were friendly and welcoming.
Location
9.44
Located conveniently off the interstate and close to shopping and restaurants.
Room Quality
9.39
The rooms were described as comfortable, clean, spacious, and quiet.
Amenities
8.92
Good amenities but the gym's peloton bike is old and in need of an upgrade.
Value for Money
8.88
Standard quality for this hotel tier.
Food and Beverage
7.93
Limited variety of food for breakfast; offerings were always the same.
Overall Experience
9.4
Guests had an exceptional experience and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:20

Property Description

Luxurious Amenities
Experience a 4-star stay at Hilton Franklin Cool Springs with a seasonal outdoor pool, fitness center, and a stylish shared lounge.

Culinary Delights
Indulge in American and Pizza cuisine at the on-site restaurant, and sip on cocktails at the trendy bar for a delightful dining experience.

Convenience and Comfort
Relax in air-conditioned rooms equipped with modern amenities like a flat-screen TV, safety deposit box, and plush bedding. Plus, with a business center available, your stay is both convenient and comfortable.

Book now at Hilton Franklin Cool Springs for a luxurious and convenient stay near popular Nashville attractions!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 9.95 per 24 hours.

Location

Guest Reviews

9.1
Based on 443 reviews
Cleanliness: 8.93
Service: 9.9
Location: 9.44
Room Quality: 9.39
Amenities: 8.92
Value for Money: 8.88
Food and Beverage: 7.93
Overall Experience: 9.4
S
SCTraveler864 • Business • Greenville, South Carolina
10
Great Hotel and Club (when open)
Pros:

The location and arrangement of this hotel is very good. The hotel has a steady businesslike feel to the lobby. Live music at the bar was a nice touch. I enjoyed my upgraded room and access to the lounge which was exceptional. The only mysterious thing is that the lounge not only suspends service on the weekend (which is normal) it goes into complete lockdown from allowing access to coffee, water, sodas, etc. I'm not used to this at Hilton properties with clubs. Overall I will be back though.

2026-05-22 • via Tripadvisor
E
Eric • couple • us
10
Everything was fantastic
Pros:

Everything about the facility

2026-05-22 • via Nuitee
L
Lauinger • couple • us
8
2026-04-30 • via Nuitee
C
Cynthia • solo_traveller • us
9
My experience at the Hilton cool springs.
Pros:

I really like the location and the atmosphere.

Cons:

Not having a microwave in the room or on the same floor you room is located on.

2026-04-27 • via Nuitee
K
khrystinah2026 • Business
10
Great Customer Service
Pros:

Charley at the bar is the best! She went above and beyond to make sure we were taken care of. Keep her!!!

2026-04-25 • via Tripadvisor
F
fiorelad657 • Family
10
Family trip
Pros:

Very kind stuff specially the waitress Betzy she is very sweet and efficient. I loved the hotel I would definitely go back and stay there.

2026-04-06 • via Tripadvisor
S
Stacey00 • Family • Nashville, Davidson County, Tennessee
2
Completely unacceptable and alarming stay
Pros:

Completely unacceptable and alarming experience.

At approximately 8:30am, a maintenance worker entered my room without knocking, despite a Do Not Disturb sign clearly displayed. My young child and I were inside at the time.

I stepped into the hallway to understand what was happening. As I returned to my room and attempted to close the door, a female maintenance worker began pushing the door back open to re-enter while I was actively trying to shut it. I repeatedly said “no, no, no,” and she continued pushing. I had to physically pull the door closed.

There is absolutely no justification for this. Staff should never enter an occupied room without knocking—especially with Do Not Disturb displayed—and attempting to force entry while a guest is clearly refusing is completely unacceptable.

This was not a minor mistake. It was a serious breach of safety and privacy.

What’s equally concerning is how this was handled afterward. There was no real urgency, no accountability, and no indication that this was being taken seriously.

I left the hotel immediately because I no longer felt safe staying there.

This is a fundamental failure in guest safety protocols. I would not stay here again.

2026-04-04 • via Tripadvisor
U
U7141GKcatherinef • Family
10
EXCEPTIONAL. High end finishes, clean, premium bedding, beautiful pool, great coffee, breakfast foid was the best
Pros:

Exceptional hotel with high end finishes, premium bedding

2026-04-04 • via Tripadvisor
M
matthewsZ4437SO • Solo travel
10
Bartender Charley
Pros:

I had a very enjoyable day experience at the bar. Charley was very professional, knowledgeable, and a delightful conversationalist. I couldn’t ask for a better hotel bar experience!

2026-04-03 • via Tripadvisor
B
BdWinstead • couple • us
10
2026-04-02 • via Nuitee
S
Steele • couple • us
10
2026-04-02 • via Nuitee
A
Anne • family_with_children • us
10
2026-03-26 • via Nuitee
P
Peter • solo_traveller • us
9
Hilton Quality
Pros:

Very nice accommodations. Lots of space in the room.

Cons:

They charge for parking lot, even though they have a huge parking lot out front of the hotel. No continental breakfast offered.

2026-03-19 • via Nuitee
B
BdWinstead • couple • us
10
2026-03-14 • via Nuitee
C
Cynthia • couple • us
10
2026-03-13 • via Nuitee
C
Cynthia • couple • us
9
2026-03-08 • via Nuitee
W
Wilbourn • solo_traveller • us
10
2026-03-01 • via Nuitee
C
Clysti • couple • us
9
2026-03-01 • via Nuitee
4
401annep • Solo travel
10
Exceptional Staff
Pros:

The staff at this hotel are some of the best I have ever encountered in the world. As a Diamond member for many years, I've stayed in many hotels. The staff's high level of competence, empathy and kindness was consistent across all departments. I witnessed unruly customers being managed with understanding and caring words. Many people were at the hotel because they had been displaced from their homes by the winter storm, so not everyone was in a good mood (myself included). The staff had their own worries, but yet didn't let that interfere with jobs ... they worked additional shifts, some back to back, and always maintained a great customer service attitude. Thank you Hilton Staff for making a difficult situation very manageable.

2026-01-29 • via Tripadvisor
W
Wauleua • extended_group • us
10
2026-01-20 • via Nuitee