Hilton Garden Inn Boise Downtown

Hotels
Hilton Garden Inn
8.4 (509 reviews)
348 S. 13th Street , Boise , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean hotel
Cons:
Noisy location
High parking fees
Room quality issues

Categories

Cleanliness
8.11
Some complaints regarding room cleanliness and maintenance.
Service
9.58
Staff was friendly and attentive.
Location
8.62
Good location but noisy due to traffic.
Room Quality
7.57
Issues with room design and fixtures.
Amenities
9.1
Standard amenities, mostly satisfactory.
Value for Money
8.06
High price with added parking fees, affecting value perception.
Food and Beverage
7.61
Breakfast options were underwhelming and not fresh.
Overall Experience
8.58
Mixed experience with both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:48

Property Description

Modern Comfort in the Heart of Boise

Luxurious Amenities: Hilton Garden Inn Boise Downtown offers air-conditioned rooms with flat-screen TVs, free WiFi, and cozy bedding. Guests can enjoy the convenience of room service and a 24-hour front desk.

Convenience at Your Fingertips: With a business centre, fax machine, and photocopier available, this hotel caters to both leisure and business travelers. The property is non-smoking, ensuring a comfortable stay for all guests.

Prime Location: Situated just 2.5 km from Quinn's Pond Beach, and near popular attractions like Boise Centre and Boise Art Museum, Hilton Garden Inn is the perfect choice for your stay in Boise.

Book your stay at Hilton Garden Inn Boise Downtown for a memorable and relaxing experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs USD 15 per day.

Location

Guest Reviews

8.4
Based on 509 reviews
Cleanliness: 8.11
Service: 9.58
Location: 8.62
Room Quality: 7.57
Amenities: 9.1
Value for Money: 8.06
Food and Beverage: 7.61
Overall Experience: 8.58
M
Marcel couple nl
9
2026-07-04 via Nuitee
B
Borges solo_traveller us
10
Pros:

Everything was so awesome! I recommend this place!

2026-07-02 via Nuitee
C
Clara family_with_children us
10
2026-06-29 via Nuitee
N
Nancy solo_traveller us
10
2026-06-27 via Nuitee
O
Ofer family_with_children il
3
Comfortable beds, but overall a disappointing and underwhelming stay
Pros:

The beds were extremely comfortable, the mattresses were pleasant, and the bedding was excellent. The bathroom was perfectly adequate, and when we reported a few maintenance issues, such as faulty electrical outlets, they were addressed promptly and repaired. Overall, the stay was comfortable, and the quality of sleep was very good.

Cons:

When I booked a hotel from the Hilton chain, I expected something that would reflect an international standard. Instead, the experience felt closer to staying in a youth hostel. The design was very simple, bordering on cheap and generic, and the level of service fell well short of what I would associate with the Hilton brand. There was not even a bellhop, so guests were expected to handle their own luggage. The rooms themselves were fairly basic, and I found the unusual shower door design somewhat impractical; I never understood why a simple, properly closing door could not have been installed. Overall, despite some positive aspects, I would not choose to stay there again.

2026-06-24 via Nuitee
T
Travlin_mama0611 Family Tampa, Florida
10
There aren’t words positive enough to describe my experience!
Pros:

We ended up at this location after a 9-hour drive so my family of 4 (plus our pet cat) was beyond exhausted, hungry, and ready for showers and bed. Because the day had been so rough, I was an emotional wreck- literally couldn’t stop sobbing in the dining area to the point that I could not even eat the salad I’d ordered so I just got up and went to my room. The woman (whose name I unfortunately did not catch) working the bar/dining area was SO thoughtful that she had the chef make me another salad to-go and she gave it to my husband (who wasn’t blubbering into his food) to bring to me in the room. As I was walking to the room I’d grabbed some tissues from the front desk and the attendant (Coran?) was *genuinely* concerned for me and offered to give me an entire box of tissues and told me what time their shift was over if I needed anything before then (I didn’t. Their kindness was what ultimately calmed me down)

Not only is this hotel conveniently located, PET FRIENDLY, exceptionally clean, and validates parking in the garage located directly beside it— it also has some of the most considerate, kind, thoughtful staff I’ve ever encountered in a hotel in my life. If I’m ever in Boise again, this is the only place I will stay and it is the only hotel in Boise I will ever recommend to anyone passing through.

2026-06-17 via Tripadvisor
O
Oleksandr couple us
10
Well rested and saw city
Pros:

The location is very central, clean comfortable room, polite staff. Great value!

Cons:

Paid parking

2026-06-16 via Nuitee
H
Hersbird807 Business
6
Nickle and dime
Pros:

Parking is $20/day, breakfast is $10. For the price, those should be included

2026-06-01 via Tripadvisor
D
Dameniel couple us
10
2026-05-15 via Nuitee
D
Dawne extended_group us
8
Overall stay was good. Overpriced
Pros:

Room size was good

Cons:

Just ok but the lobby was extremely loud

2026-05-08 via Nuitee
F
Fawn family_with_children us
9
Good overall
Pros:

Good location

Cons:

The a/c had some issues.

2026-05-05 via Nuitee
E
Evans solo_traveller us
10
2026-04-20 via Nuitee
W
Wilson solo_traveller us
10
2026-04-19 via Nuitee
W
Wilson solo_traveller us
10
2026-04-17 via Nuitee
T
Tiffani couple us
10
Great stay!
Pros:

The staff were so sweet and welcoming to is both! The place was very clean and the bed was very comfortable! The location was perfect, we were able to walk everywhere we needed to go. I will definitely stay here again in the future!

2026-04-09 via Nuitee
R
randahl solo_traveller us
10
It was pleasurable
Pros:

Close vicinity to Boise

Cons:

Parking

2026-04-07 via Nuitee
K
Kristin couple us
10
Love being close to down town. Wonderful nice staff
Pros:

Fun staff, good pool hours

Cons:

Nothing really

2026-03-31 via Nuitee
J
Joshua solo_traveller us
10
2026-03-25 via Nuitee
L
Lina family_with_children us
10
2026-03-15 via Nuitee
K
Kelly couple us
4
Pros:

Nothing

Cons:

Everything

2026-02-11 via Nuitee