Hilton Garden Inn Boise Downtown

Hotels
•
Hilton Garden Inn
8.3 (376 reviews)
348 S. 13th Street , Boise , US
+1 208-342-7000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great downtown location
Friendly, helpful staff
Comfortable beds and good bedding
Clean rooms and public areas
Good facilities (jacuzzi, updated fixtures)
Convenient updated amenities
Cons:
High parking fees / unexpected charges
Poor or limited breakfast and bad coffee
Room issues (curtains not closing, clunky shower door)
Charges for bottled water
Perceived inconsistency with brand-level service (no bellhop, basic design)

Categories

Cleanliness
9.3
Multiple reviewers described rooms and public areas as clean; one noted housekeeping missed items (curtains/shower gel), but overall cleanliness was praised.
Service
9.6
Staff frequently described as exceptional, friendly and helpful (directions, recommendations, prompt maintenance); a few reports noted service fell short of brand expectations (no bellhop, inconsistent housekeeping).
Location
9.8
Consistently praised as very convenient to downtown and attractions; location is repeatedly called a strong positive despite one comment about driving in Boise.
Room Quality
7.6
Beds and bedding were repeatedly called very comfortable and well-maintained, but several guests reported issues (curtains that wouldn't close, clunky or impractical shower doors, simple/cheap décor).
Amenities
9.2
Guests noted good facilities including a jacuzzi, updated fixtures and a nice lobby; some minor amenity complaints (no shower gel in mounted dispenser, bottled water charged).
Value for Money
6.5
Multiple complaints about extra charges (parking fees reportedly $20/night and high weekend totals, $2 for bottled water) and perception that certain fees should be included, reducing perceived value.
Food and Beverage
6.1
Breakfast repeatedly criticized (limited options, low-quality greasy food, undrinkable coffee), though breakfast staff were noted as friendly; overall F&B seen as a weak area.
Overall Experience
8.3
Mixed but generally positive: many guests had excellent stays citing location, cleanliness and staff, while others found the hotel underwhelming for the brand due to design, fees and F&B.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Modern Comfort in the Heart of Boise

Luxurious Amenities: Hilton Garden Inn Boise Downtown offers air-conditioned rooms with flat-screen TVs, free WiFi, and cozy bedding. Guests can enjoy the convenience of room service and a 24-hour front desk.

Convenience at Your Fingertips: With a business centre, fax machine, and photocopier available, this hotel caters to both leisure and business travelers. The property is non-smoking, ensuring a comfortable stay for all guests.

Prime Location: Situated just 2.5 km from Quinn's Pond Beach, and near popular attractions like Boise Centre and Boise Art Museum, Hilton Garden Inn is the perfect choice for your stay in Boise.

Book your stay at Hilton Garden Inn Boise Downtown for a memorable and relaxing experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOI

Location

Guest Reviews

8.3
Based on 376 reviews
Cleanliness: 9.3
Service: 9.6
Location: 9.8
Room Quality: 7.6
Amenities: 9.2
Value for Money: 6.5
Food and Beverage: 6.1
Overall Experience: 8.3
L
Laurie • couple • us
7
Good enough.
Pros:

Lobby, bartender, location.

Cons:

My curtains didn’t close, which meant light from the office across the way kept me awake. And charging $2 for bottled water. Shower was clunky, and I was annoyed that there wasn’t ant shower gel in the mounted container. Housekeeping should have noticed that.

2026-10-31 • via Nuitee
J
Jeannie • solo_traveller • us
10
2026-10-31 • via Nuitee
E
Estefania • couple • es
7
Pros:

El jacuzzi.

Cons:

El desayuno tenía pocas opciones.

2026-10-24 • via Nuitee
M
Mark • solo_traveller • nz
7
Fair value for the money.
Pros:

Good room and facilities for the money. Breakfast staff very lovely.

Cons:

Breakfast was low quality greasy food Coffee was undrinkable. Not recommended

2026-10-16 • via Nuitee
A
Amanda • couple • us
10
It was great
Pros:

It was clean and people were nice

Cons:

I liked it all

2026-10-15 • via Nuitee
L
Lyntessa • couple • us
10
The staff at this hotel were exceptional and made the stay memorable.
Pros:

Clean, comfortable, and great location.

Cons:

Paying for parking was a bit of a bummer, but worth it for the location.

2026-09-09 • via Nuitee
Y
Yonkey Alexander • couple • us
10
Pros:

Good facilities, good service.

Cons:

Considering the cost of the room, they have a major flaw: charging $20 for parking. That should be included in the price of the accommodation; I was charged $80 for the weekend.

2026-09-01 • via Nuitee
Q
Quinton • couple • us
10
Excellent stay.
Pros:

Totally enjoyed my staff. Staff was friendly & very helpful with directions & recommendations if best spots to eat and shop in downtown Boise.

Cons:

The decor in the lobby was very nice

2026-08-31 • via Nuitee
J
Jason • family_with_children • us
10
2026-08-31 • via Nuitee
K
Kathleen • solo_traveller • us
10
2026-08-17 • via Nuitee
M
Mariana • couple • us
10
Pros:

Super convenient location to downtown, easy to walk to just about anything you could need. Very updated fixtures and comfortable beds.

2026-08-16 • via Nuitee
S
Sara • solo_traveller • it
10
2026-08-13 • via Nuitee
J
Jimmy • couple • us
10
2026-07-20 • via Nuitee
A
Audrey • couple • us
10
Pros:

Everything!

Cons:

Driving through Boise was not easy. The location of the hotel is the only thing I did not like, but that's out of the hotel's control.

2026-07-06 • via Nuitee
M
Marcel • couple • nl
9
2026-07-04 • via Nuitee
B
Borges • solo_traveller • us
10
Pros:

Everything was so awesome! I recommend this place!

2026-07-02 • via Nuitee
C
Clara • family_with_children • us
10
2026-06-29 • via Nuitee
N
Nancy • solo_traveller • us
10
2026-06-27 • via Nuitee
O
Ofer • family_with_children • il
3
Comfortable beds, but overall a disappointing and underwhelming stay
Pros:

The beds were extremely comfortable, the mattresses were pleasant, and the bedding was excellent. The bathroom was perfectly adequate, and when we reported a few maintenance issues, such as faulty electrical outlets, they were addressed promptly and repaired. Overall, the stay was comfortable, and the quality of sleep was very good.

Cons:

When I booked a hotel from the Hilton chain, I expected something that would reflect an international standard. Instead, the experience felt closer to staying in a youth hostel. The design was very simple, bordering on cheap and generic, and the level of service fell well short of what I would associate with the Hilton brand. There was not even a bellhop, so guests were expected to handle their own luggage. The rooms themselves were fairly basic, and I found the unusual shower door design somewhat impractical; I never understood why a simple, properly closing door could not have been installed. Overall, despite some positive aspects, I would not choose to stay there again.

2026-06-24 • via Nuitee
T
Travlin_mama0611 • Family • Tampa, Florida
10
There aren’t words positive enough to describe my experience!
Pros:

We ended up at this location after a 9-hour drive so my family of 4 (plus our pet cat) was beyond exhausted, hungry, and ready for showers and bed. Because the day had been so rough, I was an emotional wreck- literally couldn’t stop sobbing in the dining area to the point that I could not even eat the salad I’d ordered so I just got up and went to my room. The woman (whose name I unfortunately did not catch) working the bar/dining area was SO thoughtful that she had the chef make me another salad to-go and she gave it to my husband (who wasn’t blubbering into his food) to bring to me in the room. As I was walking to the room I’d grabbed some tissues from the front desk and the attendant (Coran?) was *genuinely* concerned for me and offered to give me an entire box of tissues and told me what time their shift was over if I needed anything before then (I didn’t. Their kindness was what ultimately calmed me down)

Not only is this hotel conveniently located, PET FRIENDLY, exceptionally clean, and validates parking in the garage located directly beside it— it also has some of the most considerate, kind, thoughtful staff I’ve ever encountered in a hotel in my life. If I’m ever in Boise again, this is the only place I will stay and it is the only hotel in Boise I will ever recommend to anyone passing through.

2026-06-17 • via Tripadvisor