Mövenpick Hotel & Residences Nairobi

Hotels
•
Mövenpick
8.4 (305 reviews)
Mkungu Close, Westlands , Nairobi , KE
+254 709 548000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Good breakfast / buffet variety
Central location / close to mall
Security / safe hotel
Large rooms (where applicable)
Good facilities reported by some guests
Cons:
Rooms need refresh / dated condition
Extra guest charge / perceived poor value
Slow bar service and occasional poor room service
Leaking wash basin / room quality issues
Lift delays and inconvenient layout (two wings)
Pool placement / some amenity frustrations
Restaurants and some staff inconsistent

Categories

Cleanliness
8.4
Standard quality for this hotel tier
Service
9
Repeated praise for helpful, friendly front desk and staff; some isolated issues with bar service and room service/luggage assistance noted.
Location
8.8
Very central and close to a mall with coffee shops nearby; some guests noted limited things to do nearby and poor external streets/pavements.
Room Quality
7.3
Mixed feedback: several mentions of large rooms and positives, but notable negatives (leaking wash basin, dated rooms, need for refresh, inconvenient layout and slow lifts).
Amenities
8
Pool and facilities are highlighted positively by some, but pool placement and lift/facility issues were raised by others.
Value for Money
7.5
Multiple comments that the hotel feels overpriced for its condition and an extra-guest charge was criticized.
Food and Beverage
8.9
Breakfast and buffet repeatedly praised for variety and quality; some concerns about restaurant service/staff and bar wait times.
Overall Experience
9.3
Overall experience leans positive due to excellent staff, security and breakfast, despite uneven room condition and some service/facility issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxurious Accommodation and Convenient Location
Experience the epitome of luxury at Mövenpick Hotel & Residences Nairobi, located in the vibrant area of Westlands. Indulge in the outdoor pool, fitness center, and stunning city views from select rooms.

Culinary Delights and International Flair
Savor a variety of delectable cuisines at our on-site restaurants and bars, offering everything from American to local dishes. Enjoy a hearty breakfast selection and unwind with a refreshing drink in hand.

Exceptional Service and Business Amenities
With multilingual staff available 24/7, personalized service is always at your fingertips. Benefit from our business facilities and let us assist you with tour arrangements.

Book your stay at Mövenpick Hotel & Residences Nairobi for a truly unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: NBO

Location

Guest Reviews

8.4
Based on 305 reviews
Cleanliness: 8.4
Service: 9
Location: 8.8
Room Quality: 7.3
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.9
Overall Experience: 9.3
C
Carol • extended_group • us
10
2026-10-18 • via Nuitee
T
Tumwesigye • solo_traveller • ug
8
2026-10-07 • via Nuitee
J
Jörg • couple • de
10
2026-09-12 • via Nuitee
S
Saeed • couple • cz
8
2026-09-09 • via Nuitee
M
Martin • couple • gb
6
2026-09-06 • via Nuitee
F
Fakhroo • solo_traveller • bh
10
Pros:

Very save hotel, front desk staff helpful and kind, 5 minutes' walk to reach to the mall

Cons:

Place of the swimming pool,

2026-09-01 • via Nuitee
A
Ayodeji • solo_traveller • gb
10
It was a fantastic experience
Pros:

The staff were very friendly

Cons:

The charge for extra guest in my room even though it was just me and I had a single guest.

2026-08-31 • via Nuitee
R
Rosinemik • solo_traveller • cd
10
Pros:

Tout, la chambre , la piscine, le restaurant, la securité surtout

2026-08-22 • via Nuitee
F
fadi • family_with_children • ae
5
Amazing staff & services
Pros:

The staff were amazing, and the breakfast was good with a great variety. The location is very central, with coffee shops nearby if you wish to grab something outside the hotel.

Cons:

The hotel desperately needs a refresh, especially considering the price. For what you pay, it feels a bit overpriced for the overall condition.

2026-08-21 • via Nuitee
H
Henrique • family_with_children • br
10
Great place to stay with family in Nairobi
Pros:

Well located, great amenities and staff

Cons:

All good

2026-08-18 • via Nuitee
K
Kanji Agrawal • solo_traveller • ae
4
Uncomfortable stay
Pros:

Not good at all only good is the breakfast

Cons:

Room service
Quality of rooms
Leaking wash basin
No help with the luggage movement during check out
Not a convenient room setting with two wings to stay and going into a different wing for breakfast
Lift taking to floor above 13 is bad and takes very long time as only one lift t.

2026-08-16 • via Nuitee
Z
Zwannah • solo_traveller • lr
8
2026-08-14 • via Nuitee
K
Kudryashov • solo_traveller • ru
10
Pros:

Огромный номер, отличный завтрак

2026-08-11 • via Nuitee
P
Paul • couple • je
8
Not too bad
Pros:

The hotel and facilities were superb, as was security
Not a great deal to do in the area outside the hotel though and the streets and pavements were shocking

Cons:

Restuarants and staff

2026-08-04 • via Nuitee
R
Roediger • couple • us
10
2026-07-24 • via Nuitee
P
Paul • couple • je
10
All good, but nothing in the area to do
Pros:

Buffet was nice

Cons:

Location

2026-07-23 • via Nuitee
D
Dan Brian • couple • dk
7
Pros:

Location

Cons:

Liked take forever to get attended at the bar and the hotel really needs a makeover, compared to the mövenpick I stayed at in different places

2026-07-10 • via Nuitee
B
Bahaa • extended_group • eg
9
2026-07-08 • via Nuitee
A
Aashish • family_with_children • in
8
2026-06-20 • via Nuitee
G
Gary • couple • us
7
2026-06-15 • via Nuitee