Centro Westside by Rotana

Hotels
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Centro Hotels by Rotana
8.4 (2666 reviews)
Mahmutbey Mahallesi Tasocagi Yolu Caddesi No:39/A Bagcilar , Istanbul , TR

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and proactive staff (names called out: Mevlut, Muhammed)
Large/comfortable rooms and one-bedroom flats
Good car service and responsive communication
Some guests reported clean, well-maintained rooms
Guest relations/management attention for many stays
Cons:
Multiple cleanliness issues: stains, rubbish and dirty public areas
Room maintenance problems: broken air conditioning, lights, water leaks
Slow or unprofessional reception handling (late-night passport request, long check-in/out)
Location can be difficult to reach or far from attractions for some guests
In-room dining: poor food quality and prices seen as not matching expectations

Categories

Cleanliness
5.8
Mixed reports: some guests praised a very clean, large room, but multiple detailed complaints describe dirty lobby, stains on sofa/bedcover, rubbish in public areas and generally poor room housekeeping.
Service
10
Strong positive signals around staff: several guests call out friendly, responsive and supportive staff (names cited: Mevlut, Muhammed); car service and guest-relation praised. Some isolated complaints about slow check-in/out and handling of issues, but overall staff interactions are highlighted positively.
Location
9.6
Mixed but generally useful depending on guest needs: multiple guests note the hotel is away from central attractions and can be difficult to reach if driving, while others mention proximity to Mall of Istanbul and Masko furniture area—good for those specific destinations.
Room Quality
6.2
Several guests report worn rooms, maintenance failures (broken AC, bathroom lights, water leaks) and uncomfortable conditions; other guests note large/comfortable one-bedroom flats, creating a split but overall below-par room maintenance.
Amenities
9.8
Amenities receive positive mentions: car service, responsive communication, and comfortable one-bedroom apartment facilities. Some guests experienced air-conditioning problems, but the presence of multiple useful services and comfortable flat options is viewed very positively.
Value for Money
9.4
Perception varies by room type: several guests feel in-room dining prices and some room conditions don't match expectations, yet others (especially in one-bedroom flats) find the offering good value for their needs—overall value rated high for many travelers.
Food and Beverage
6.8
Specific comment about in-room dining: food quality and pricing are noted as needing major improvement. No extensive praise for F&B, so this category is lower than others.
Overall Experience
9.6
Mixed experiences across guests: repeat and satisfied guests praise staff, comfort of larger flats and responsive services, while others report severe problems (cleanliness, broken AC, poor complaint handling). Weighted toward positive due to strong staff/flat experiences for many visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-18 23:21

Property Description

Luxurious Accommodation
Centro Westside by Rotana in Istanbul offers elegant 4-star rooms with modern amenities including air conditioning and flat-screen TVs. Enjoy a comfortable stay with a desk and a private bathroom in each room.

Relaxation and Wellness
Unwind at the hotel's spa & wellness centre or take a dip in the hot tub for ultimate relaxation. Indulge in a buffet breakfast each morning and savor International cuisine at the on-site restaurant, which caters to various dietary needs.

Convenient Facilities
Benefit from a fitness centre, shuttle service, and a business centre during your stay. The attentive staff is ready to assist you with area recommendations, ensuring a seamless visit. Book your stay at Centro Westside by Rotana for a memorable Istanbul experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Location

Guest Reviews

8.4
Based on 2666 reviews
Cleanliness: 5.8
Service: 10
Location: 9.6
Room Quality: 6.2
Amenities: 9.8
Value for Money: 9.4
Food and Beverage: 6.8
Overall Experience: 9.6
A
ABDOULREOUF • solo_traveller • kw
10
2026-09-18 • via Nuitee
A
Ali • couple • qa
2
2026-09-16 • via Nuitee
A
Ali • family_with_children • iq
10
A wonderful stay in an elegant, clean hotel with exceptional service and truly trustworthy staff.
Pros:

I had a wonderful stay at Centro Westside by Rotana. The hotel is clean and elegant, and the staff were exceptionally welcoming and professional. What impressed me most was their honesty and integrity. I accidentally left some money behind, and when I returned, it was safely kept at reception, with nothing missing. I sincerely appreciate their honesty and excellent service. Highly recommended!

2026-09-15 • via Nuitee
A
Ameer • family_with_children • au
9
Very good service from the staff and the reception team; many thanks to the employee.seckn
Pros:

Very good service from the staff and the reception team; many thanks to the employee.seckn

Cons:

Very good service from the staff and the reception team; many thanks to the employee.seckn

2026-09-15 • via Nuitee
M
Maurizio • couple • it
10
2026-09-08 • via Nuitee
A
Awn • family_with_children • jo
10
2026-09-08 • via Nuitee
A
Abusafiah • solo_traveller • ng
10
2026-09-08 • via Nuitee
M
Mohammed • solo_traveller • ae
10
Very good and the team was very nice specially mr Mohmmet
Pros:

Very nice

Cons:

Alll

2026-09-07 • via Nuitee
T
Tolga • couple • be
10
2026-09-02 • via Nuitee
I
Irina • solo_traveller • de
9
2026-09-02 • via Nuitee
O
Olga • family_with_children • uz
8
2026-09-02 • via Nuitee
T
Tolga • couple • tr
10
2026-09-02 • via Nuitee
K
Khava • solo_traveller • no
8
2026-09-01 • via Nuitee
S
Shafiq • family_with_children • be
6
2026-09-01 • via Nuitee
A
Antoniya • couple • bg
8
2026-08-31 • via Nuitee
M
Mohammed Saleh Othman • family_with_children • iq
9
The facility was great, especially the staff were super helpful.
Pros:

Upgrading my room free of charge

Cons:

Nothing to mention

2026-08-31 • via Nuitee
A
Adel • couple • kw
3
Cons:

Very disappointing experience overall.

The check-in was unprofessional. We had just arrived from the airport and were tired, but the reception was unattended. The staff member told us he was busy and asked us to wait for around 10–15 minutes before coming back to check us in.

The first room was not clean. The bed sheets were torn, and the mattress underneath had black stains. We reported the problem twice, but it was not properly fixed, and the sheets were not replaced.

We later moved to a larger two-bedroom apartment. It was slightly cleaner, but the furniture was old and damaged, with cracks in the walls and bathroom tiles.

Overall, the hotel is old, poorly maintained, and below expectations in terms of cleanliness, service, and comfort. I would not recommend staying here.

2026-08-31 • via Nuitee
S
Shahzad • solo_traveller • ae
10
Pros:

It was great experience .Guest relations staff very helpful I think his name was Mohammed Thank to him .See you again

2026-08-31 • via Nuitee
T
Tolga • couple • tr
10
Pros:

Thanks for everything.Guest relation Muhammed is professional he help us much

2026-08-30 • via Nuitee
A
Abidi • couple • tn
10
Un très agréable séjour dans une suite spacieuse avec une vue magnifique, un personnel attentionné et un spa exceptionne
Pros:

Le personnel est très accueillant, gentil et toujours prêt à faire le nécessaire pour satisfaire les clients. La suite est spacieuse et offre une vue incroyable. Mention spéciale pour le spa : j’ai testé le massage et l’expérience était exceptionnelle ! Je le recommande absolument.

Cons:

Le service de nettoyage manquait parfois de réactivité. Il m’est arrivé de rentrer du travail et de constater que la chambre n’avait toujours pas été faite. Le room service était également difficile à joindre pendant les périodes de forte affluence : personne ne répondait parfois au téléphone. Ces deux services mériteraient d’être mieux organisés.

2026-08-30 • via Nuitee