The Chicago Hotel Collection Wrigleyville

Never even made it to the hotel because everything from the moment we booked was terrible. We booked through Expedia, which I also do NOT recommend doing. After booking, we called to confirm the reservation with the hotel, which they did not have. We were told to call back later. After calling again, we were told there was still no reservation, and to contact Expedia. We attempted to contact the hotel multiple times after, and there was no answer and no returned phone calls. Expedia had issues themselves contacting the hotel. Per Expedia, the hotel refused to give us a refund even though they had no reservation. This hotel is a scam!

Worst experience!

Never book with this hotel!

We booked with Expedia and I called the hotel to confirm our reservation. They said they never received the reservation and said I should contact Expedia.

Well, I did that and went through about 85 people and found out I had a confirmation with Expedia but not with the hotel.

I called the hotel multiple times and they blocked my number and quit answering the Phone! Do not book with this hotel!

Complete Scam!!!

Scamming customers with fees that are not shown when purchased through a third party. This is all they do to make money they are rated so badly for a reason.

Pros:
-Its beautifully designed. There was definitely a lot of attention and detail that went into making this feel very connected to Wrigleyfield which was a lot of fun. I loved seeing how they integrated the baseball experience into the floor and room designs. Super cool.
- Its also located in a great area of Chicago if you're interested in that.
Cons:
-I booked via a 3rd party booking site which didn't list any mention of addtional fees. The room was booked for $300 for the night. Not too bad. Much to my surprise when I checked in there were over $200 in additional amenity fees added with no way to opt out. Plus a $125 deposit. If I had known it was going to cost me over $500 for a room for one night, I can guarantee you I would have booked a much much nicer hotel. The only thing I was aware of that I received for my "amenities" fee was a beer tickets for the bar next door
-Our room was on the second floor right above the entrance. There is no sound proofing on the windows. I could hear EVERYTHING at street level. I was there on a saturday night and could hear every drunk person all night long. It might be better on higher floors so just make sure to ask for something higher than the second floor
-Speaking of sound proofing, there isn't any inside either. It was clearly a popular night in our hotel. People were having fun on our floor which is great, but I could hear everything happening in the hallway, doors opening and slamming closed. It eventually calmed down around 1am.
-there is almost no on-site staff other than the cleaning folks. If you are paying $500 for the night you mgiht expect that there would be people around to assist you. Sadly no. There's also no refrigerator or mini cooler in your room either which blows me away for the price.
-I booked a king bedroom, and while the mattress itself was ok, it came with 4 standard pillows instead of king. Look this wouldn't have been a big deal normally, but after all the other things that were frustrating about this property, this just felt like the icing on the cake.

I'm so glad I won't booked this for one night and definitely would not stay here again.

I booked my hotel through a third party booking app and prepaid for my entire stay. When I paid, the receipt said all of the taxes and fees were included in the upfront price. The law now requires that all extra fees be disclosed at the time of booking so I assumed I was all set. I was extremely shocked when I arrived at the hotel and the fraudulent shakedown began. They told me I need to sign a form and agreed to a $ 100/ night resort fee. I told them that wos outrageous and I wasn’t interested in anything that was included in the resort fee. They told me that it was required and that that there would not a manager available for me to speak with. I felt like it was extortion. By far my worst ever hotel experience. I hope that someone investigates this business and shuts them down.

The hotel engages defrauding customers with excessive junk fees. The junk fees that are charged are beyond anything that is considered reasonable in the area and are not fully disclosed. You likely won’t use any of the benefits that are included in the $100 / night of junk fees. The service at the hotel is also horrible. There are many other hotels in the area. Avoid this one!

The hotel uses incredibly deceptive billing practices. Adding a destination fee/guest amenity fee that cost more than the actual nightly rate in some cases. The junk fees are approximately $100 fee/ night and includes things that most guests will never use. During my stay there were several other guests who mentioned they felt like they were being taken advantage of, and that the hotel staff was extremely arrogant and dismissive when they asked about the additional charges. I didn’t have time to deal with this during my checkout, and I’m sure based on prior reviews on this website, that my concerns would have just been dismissed by management. I am planning to dispute the $300 (three nights of junk fees) that were charged to my credit card because they were never disclosed during the booking process. Management at this hotel should be ashamed of their deceptive billing practices. Don’t stay here until they have a new management team.

This is a SCAM! They advertised a low room rate via booking services and Google Maps and failed to disclose that there was a mandatory amenities package, plus additional junk fees and taxes. My final bill was over 4 times the advertised room rate. They tried to blame this on the third-party booking service I used, but they should not list with such services if that is the case.

The amenity package itself is grossly overpriced. Many of the items were discounts that required additional purchases. I used none of it, not even the coffee, but still was charged for all of it.

The check-in is self-service, so they are skimping on labor but not passing the savings along to customers. They could have sent me the check-in link ahead of time so that I could have either resolved the billing dispute or canceled, but I had to deal with it upon arrival. Security is lax at entry.

Location, cleanliness, noise level, and atmosphere were ok.

I booked through Capital One travel and was told there would be an additional $117.28 due at check in. When I checked in I was charged $301.04. This is illegal bait and switch. Yes, I probably could have demanded a full refund by my family of four flew halfway across the country, we were checking in at 10pm, and I really felt like they had me over a barrel. This is no way to treat a customer. They should be ashamed.

BOOKING TRANSACTION
Total
Price breakdown
Room x 2 Nights

$500.83

Taxes & fees

$84.44

Cancel for any reason

$135.00

Paid at time of booking

$720.27

Additional service fee (Due at check-in)

$117.28

Total

USD $837.55

Venture X... Annual Travel Credit Applied

-$300.00

Capital One VentureOne Visa

42,027 Miles

CHECK-IN TRANSACTION

FSP*THE CHICAGO HOTEL CHICAGO IL
Pending
Amount
$301.04
Charged on Date
Nov 14, 2025
Address
CHICAGO, IL 606570000

Purchase Location
THE CHICAGO HOTEL
Address
312 W CHESTNUT ST, CHICAGO, IL 60610
Phone
3124479697

Room was great. Bathroom is nice. The check in process is weird since it’s all via text which can totally spike your anxiety when they aren’t super responsive. Not sure it’s worth the price and additional fees. The location is good if you want a solid bar scene and literally 400 steps to Wrigley.

The location was great, the staff was wonderful. The room we stayed in was super minimal, but that's all we needed. The bed was like sleeping on cardboard. Definitely wouldn't want that room again, neither of us slept well. But for being so close to so many bars and restaurants that were super loud, we didn't hear a peep in our room! Would stay her again, just try a different bed then the queen one in the room with the bunk bed.

This was a great place to stay for Cubs games. A ton of throngs to do within walking distance.

Nice

I like the ease of this hotel, no fuss! There was someone there Saturday, which was nice but I don’t mind no one there usually. One improvement I’d recommend is a commercial ice machine! The ones there weren’t working.
Also the New Mexican restaurant has annoying base music until 2 am, wasn’t there last time I stayed.

Close to alot of fun places

Great location for a trip to a Cubs game and very convenient to other parts of the city.

Awful experience. Rude remote staff. Horrible. It’s a scam too. Never stay here.

I have never in my life experienced the terrible customer service. I was charged 109.81 out of nowhere after our stay. I had to inquire about the charge. After inquiring they text damaged towel. Then asked if I wanted pictures. I said yes. Because I had cleaned up the room very nicely I thought. Picture was of a towel with a small amt of makeup on the edge of the towel. I’ll post the picture. I’m glad I didn’t have to clean up any messes from my children or a soda spill I can only imagine what they would charge.

Great location

VERY convenient to Wrigley field. clean/comfortable. The shower as awesome.