Hilton Garden Inn Cali Ciudad Jardin

Hotels
•
Hilton Garden Inn
8.5 (848 reviews)
Calle 15a 100 21 , Cali , co

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable amenities
Quality food
Cons:
Cleanliness issues
Room quality concerns
Value for money dissatisfaction

Categories

Cleanliness
7.75
Several reviews indicated issues with cleanliness, including dirty sheets and general hygiene concerns.
Service
9.25
Multiple reviews praised the staff's friendliness and exceptional customer service.
Location
9.25
The location received high marks for being well-situated and convenient.
Room Quality
7.75
Mixed sentiments with some guests reporting comfort issues in rooms.
Amenities
8.75
Amenities like breakfast and installations were generally well-received, although some guests felt certain amenities were lacking.
Value for Money
7.75
Some guests felt the value did not match their expectations due to various issues encountered.
Food and Beverage
8.75
Food quality received positive comments, though some guests found it average.
Overall Experience
8.75
Overall satisfaction was good, although there were expectations vs. reality discrepancies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:25

Property Description

Luxurious Accommodation
Experience comfort and style at Hilton Garden Inn Cali Ciudad Jardin. Each room features modern amenities including a TV, private bathroom, and workspace.

Convenient Facilities
Enjoy the convenience of a restaurant, fitness center, and bar on-site. With free WiFi, 24-hour front desk, and room service, your every need is catered to effortlessly.

Relaxation and Recreation
Unwind on the sun terrace or explore nearby attractions like Jorge Isaacs Theater and La Ermita Church. Make the most of your stay at Hilton Garden Inn Cali Ciudad Jardin.

Book now for an unforgettable stay at Hilton Garden Inn Cali Ciudad Jardin.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 848 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 7.75
Food and Beverage: 8.75
Overall Experience: 8.75
M
Morales Coronado • solo_traveller • co
6
Pobre recibimiento
Pros:

La comodidad

Cons:

La regular atención a la llegada. La persona no fue amigable. Entregaron la llave, no la habitación.

2026-06-11 • via Nuitee
C
Correa • couple • co
8
2026-06-10 • via Nuitee
N
neira03 • solo_traveller • co
7
Pros:

Ubicacion

Cons:

Demasiado ruido cuando hay eventos en la terraza. Cuando levantan mesas y sillas no respetan q los huéspedes ya estén descansando..... podrían mejorar la limpieza de las habitaciones

2026-06-09 • via Nuitee
A
Adriana • family_with_children • co
7
La habitación muy oscura
Pros:

La ubicación

Cons:

La habitación muy oscura

2026-06-07 • via Nuitee
R
Rosa Elena • solo_traveller • se
6
2026-06-02 • via Nuitee
M
Marta • family_with_children • ca
8
Wonderful
Pros:

Breakfast was great, lots of options in the buffet

Cons:

The availability of bottle water. Needed to ask for them at reception

2026-06-01 • via Nuitee
V
viviana • family_with_children • co
9
2026-05-31 • via Nuitee
V
viviana • couple • co
9
2026-05-31 • via Nuitee
D
Diana Carolina • extended_group • co
9
Muy buena ubicación y trato cálido buen desayuno
Pros:

Excelente ubicación

Cons:

La cama se puede mejorar ya que todo está bien su colchón puede ser tecnológico

2026-05-29 • via Nuitee
R
Reginato • solo_traveller • cl
8
Pros:

La ubicación del hotel es muy buena, tambien el servicio y el desayuno.

Cons:

Las habitaciones no eran tan acogedoras, bastante minimalistas.

2026-05-26 • via Nuitee
M
Miguel • extended_group • cw
10
Good location, good food and nice Hotel
Pros:

Very good breakfast with a nice variety of meals.

Cons:

At the check out the Gentleman didn't give me the Invoice, he mentioned the hotel will send by email, however after a week of my stay I must call to the hotel to send me the Invoice.....

2026-05-23 • via Nuitee
S
sebastian • couple • co
7
2026-05-23 • via Nuitee
D
Diego • couple • co
10
2026-05-21 • via Nuitee
J
Juan Manuel • family_with_children • co
10
2026-05-20 • via Nuitee
J
Jesus Eduardo • couple • co
4
Cons:

Prácticamente todo

2026-05-10 • via Nuitee
M
Monica • couple • co
8
Cons:

La ducha salía pica agua

2026-05-08 • via Nuitee
J
José • couple • co
9
2026-05-07 • via Nuitee
T
Tatiana • family_with_children • co
8
cumplio con lo requerido
Pros:

la ubicación

Cons:

la vista de la habitación era hacia un patio interno, debería advertirse

2026-05-04 • via Nuitee
M
Maryan • solo_traveller • co
7
2026-05-02 • via Nuitee
T
Thomas • couple • br
9
2026-04-29 • via Nuitee