Holiday Inn Express & Suites Charlotte - Ballantyne by IHG

Hotels
•
Holiday Inn Express
9 (1250 reviews)
15139 Ballancroft Parkway , Charlotte , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Convenient location
Great breakfast
Cons:
Rude staff reported
Issues with parking
Elevator out of service
Booking errors

Categories

Cleanliness
8.83
Cleanliness was mentioned positively in multiple reviews, although one noted cars getting broken into.
Service
8.8
Staff were consistently described as friendly and helpful, despite one reviewer noting rude staff experiences.
Location
8.84
Location was often mentioned as convenient, with proximity to restaurants, though difficult to remember in some cases.
Room Quality
8.29
Rooms were described as clean and comfortable, but some found the beds not optimal and faced issues with their bookings.
Amenities
9.32
Many guests appreciated available amenities like breakfast, with some noting specific needs for improvement.
Value for Money
9.28
Guests indicated a positive perception of value, especially in terms of room quality and included breakfast.
Food and Beverage
9.33
Food and beverage offerings, especially breakfast, received highly positive feedback across several reviews.
Overall Experience
9.3
General sentiment indicates a primarily positive overall experience, with significant praise for quality and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:13

Property Description

Modern Amenities and Convenient Location
Holiday Inn Express & Suites Charlotte - Ballantyne offers a range of modern amenities including a fitness centre, free WiFi, and a refreshing outdoor pool. Conveniently located near SouthPark Mall and Carowinds Amusement Park, this 3-star hotel is perfect for leisure and business travelers alike.

Comfortable Accommodations
Guest rooms at this IHG Hotel are designed for comfort and relaxation, featuring air conditioning, flat-screen TVs, and cozy bedding. Whether you're here for work or leisure, you'll find everything you need for a pleasant stay.

Explore Charlotte's Attractions
With Mint Museum of Art and Freedom Park just a short drive away, there's plenty to explore during your stay. And with Charlotte Douglas International Airport nearby, your journey to Holiday Inn Express & Suites Charlotte - Ballantyne is convenient from start to finish.

Book your stay now and experience comfort and convenience in Charlotte!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 1250 reviews
Cleanliness: 8.83
Service: 8.8
Location: 8.84
Room Quality: 8.29
Amenities: 9.32
Value for Money: 9.28
Food and Beverage: 9.33
Overall Experience: 9.3
C
chinash • extended_group • us
6
Pros:

The hotel itself was lovely. We enjoyed our whole stay.

Cons:

The elevator was broken the whole time we were there, and we had to walk up and down 4 flights of stairs!!! For this reason, I will NEVER stay at this location again. I had knee replacement surgery and a bad back, and it made it very difficult to do!!

2026-06-19 • via Nuitee
K
Karen • couple • us
1
Awful!!!!!
Pros:

Nothing

Cons:

No working elevators. Did not get my preference room due to disability. Was out in the 3rd floor. Very difficult to eat breakfast and walk the stairs with my disability. Did not offer to cancel without penalty. Would not work with us to compensate the inconvenience. Bad management.

2026-06-18 • via Nuitee
S
Scott • solo_traveller • us
4
Boooo
Pros:

Location

Cons:

Elevators out and they put me on the 4th floor. Should have offered me something in terms of a discount for the inconvenience.

2026-06-18 • via Nuitee
M
Mark • solo_traveller • us
10
Very clean
Pros:

Extremely clean, great staff.

Cons:

Elevator was broken down.

2026-06-18 • via Nuitee
D
Dan • couple • us
10
2026-06-18 • via Nuitee
M
Mike • couple • us
8
Our stay was good.
Pros:

Property was very clean. Room was nice and comfortable. Breakfast was good.

Cons:

Elevator quit working and we had to start using the stairs. This included carrying our luggage down the stairs from the 4th floor.

2026-06-18 • via Nuitee
M
Michael • solo_traveller • us
9
2026-06-17 • via Nuitee
J
jose • solo_traveller • mx
2
La pasamos mal
Pros:

Esta bien ubicado , cerca de los lugares que visitamos.

Cons:

No limpian los cuartos todos los días, ni aun solicitándolo, se descompuso el elevador varios días, cuando dejamos el hotel seguía descompuesto tuvimos que bajar las escaleras con el equipaje, desde el 4° piso , somos adultos mayores .

2026-06-16 • via Nuitee
S
Svenja • solo_traveller • de
7
2026-06-15 • via Nuitee
R
Randy • couple • us
7
2026-06-15 • via Nuitee
K
Kelly • extended_group • us
10
Very clean, very friendly people, very nice neighborhood.
Pros:

It was extremely clean. Everyone was really nice. I was at peace. They’ve really made it feel like home away from home.

Cons:

Nothing I didn’t like.

2026-06-14 • via Nuitee
B
Brenda • extended_group • us
10
Cons:

Parking

2026-06-13 • via Nuitee
S
Stephen • couple • us
10
2026-06-13 • via Nuitee
K
Kenneth • extended_group • us
10
It was a great stay. I plan to book here again
Pros:

It was clean and nice.

Cons:

The location and price.

2026-06-12 • via Nuitee
A
Ascolese • solo_traveller • us
7
Pros:

Convenience of location

Cons:

Breakfast was powdered eggs. And a very small choice.
Had a party in the lobby going on when we arrived.

2026-06-12 • via Nuitee
C
Cynthia • solo_traveller • us
9
Pros:

Good locatiob

Cons:

Everyrhibf was good.

2026-06-09 • via Nuitee
M
Mark • couple • us
10
A 4 day stay
2026-06-08 • via Nuitee
D
davenport • solo_traveller • us
3
Pros:

My booking was messed up through After pay. I requested to speak to the manager. I was told at 8:00am she was not there. Asked if she could please call my cell or the room. Checked back again at 9Am was told she was in a meeting. I returned to the front desk 7 times requesting to speak with the manager. After pay said it was a mess up on their end. I was only supposed to be charged $89 for the two nights. Instead I was charged $346. After pay said for me to have my reservation canceled for the night of the 5th. Then they would rebook it for me the right way and I wouldn't be charged that much money. The young girls at the front desk were rude and told me they were not allowed to cancel any reservations. That the manager had to do. I kept going to the front desk all day until 6:30 pm. At that time I was told she had already left for the day. I asked for her this morning before checking out and was told she was not on the property. This was a 10am. Then again at 11am when I was checking out she was still not there. I called to speak with the General Manager Yuri Robledo and was again unable to speak to anyone that could help me. Now my bank account is empty and my $150 deposit is still not on my card.
This company and this property is one of the worst I have ever been to for customer service. Your front desk people wear no uniforms. They didn't even have a corporate telephone number for me to call. The one she gave me was no good.
Please address this matter and get back to me. My email and phone number:
davenportvicki@gmail.com
681-426-0146

Cons:

The front desk staff is rude, not wearing any uniforms, and kept telling me they couldn't cancel a reservation for me. Your manager refused to come speak with me. Claiming she was in meetings all day.

2026-06-08 • via Nuitee
T
Talesha • couple • us
1
Disappointing
Pros:

Location

Cons:

Service
Reservation was cancelled without a phone call or notification

2026-06-08 • via Nuitee
S
Stacey • family_with_children • us
10
Go outta the way to stay here. Such a nice hotel and the area is exceptional
Pros:

Such a wonderful location and staff is exceptional

Cons:

One of my favorite places to stay. Love everything.

2026-06-07 • via Nuitee