Best Western Heritage

Hotels
6.8 (90 reviews)
Dolphin Circle, Kolatoli, Cox's Bazar. , Cox's Bazar , BD

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/Excellent staff behavior
Clean and nice rooms
Good location
Big rooms; pleasant restaurant view
Cons:
Rat sighting in dining room (food-safety concern)
Possible feces in elevator (cleanliness issue)
Pool water quality bad
Hotel response to serious cleanliness complaints was inadequate/mixed

Categories

Cleanliness
4.5
Multiple mentions of a rat in the dining room and possible feces in the elevator indicate significant cleanliness issues despite some comments that rooms are clean.
Service
8
Service described positively in several comments ("Excellent Behavior", staff interactions); one report of poor follow-up on the cleanliness issue makes this mixed but generally good.
Location
8.5
Explicitly described as very good location in the reviews.
Room Quality
9.5
Rooms described as clean, nice and big in multiple reviews — strong positive sentiment for room quality.
Amenities
5.5
Pool was specifically mentioned as having bad water (negative); other amenities not detailed, so overall slightly below average.
Value for Money
6.8
Standard quality for this hotel tier.
Food and Beverage
4.8
Restaurant/food had mixed comments: some praise for restaurant and hygiene, but a rat seen in the dining room raised serious food-safety concerns.
Overall Experience
6.8
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Luxurious 5-Star Accommodation:
Indulge in a lavish stay at Best Western Heritage in Cox's Bazar, offering top-notch amenities including a garden and a restaurant. The 24-hour front desk, airport transfers, room service, and complimentary WiFi ensure a seamless experience for guests.

Elegantly Appointed Rooms:
Experience comfort and convenience in our air-conditioned rooms equipped with modern essentials such as a desk, kettle, safety deposit box, flat-screen TV, and a sleek private bathroom with a refreshing shower. Rest assured with quality bed linen and fluffy towels provided in each room.

Convenient Location:
Situated just 5 km from Cox's Bazar Airport, Best Western Heritage offers easy access for travelers. Whether you're here for business or leisure, our prime location ensures a stress-free journey to and from the hotel.

Book your stay at Best Western Heritage now for an unforgettable experience!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.8
Based on 90 reviews
Cleanliness: 4.5
Service: 8
Location: 8.5
Room Quality: 9.5
Amenities: 5.5
Value for Money: 6.8
Food and Beverage: 4.8
Overall Experience: 6.8
G
G.Guru Prakash • family_with_children • in
6
Cons:

felt charged more for the stay

2026-11-02 • via Nuitee
C
Chapainawabganj • couple • bd
8
2026-10-29 • via Nuitee
M
Mohammad • family_with_children • bd
6
2026-10-27 • via Nuitee
T
Talukder • couple • bd
8
2026-10-26 • via Nuitee
M
Mohammad Manzurul • couple • bd
8
Pros:

Excellent Behavior 💯

2026-10-25 • via Nuitee
B
Badal / Md Mijanur / Md Aleem • couple • gb
9
2026-10-25 • via Nuitee
S
Shafayet • couple • bd
10
2026-10-24 • via Nuitee
S
S M • family_with_children • bd
9
Best western nice
Pros:

Very good location clean nice restaurant view good hygiene foods

Cons:

Restaurant look good restaurant staffs big rooms

2026-10-24 • via Nuitee
I
Islam • couple • bd
10
Pros:

Your room, your services and cleanness.

Cons:

Swimming pool because the water was bad.

2026-10-24 • via Nuitee
T
TOMOHIRO • solo_traveller • bd
8
2026-10-23 • via Nuitee
R
Robin • extended_group • us
6
Pros:

The rooms are clean and nice.

Cons:

My colleague and I were eating breakfast in the dinning room when we saw a rat run past us and into the wall. We informed the hotel staff of the situation. They apologized and tried to give a fruit basket. But when you see a rat in the dinning room, it makes you wonder how clean the food is. I also saw what looked like feces on the floor of the elevator. Not sure if it was from an animal or small child. But the hotel denied that there was an issue.

2026-10-17 • via Nuitee
A
Abu • couple • bw
8
2025-10-17 • via Nuitee
M
M • solo_traveller • bd
6
2025-10-15 • via Nuitee
I
Islam • couple • bd
5
Pros:

I like the room ,location

Cons:

The bathtub is not holding water, everything is very pricey,One fanta can is 400 bdt,swimming pool has no heating meachanism and not so modern.

2025-10-13 • via Nuitee
S
sumon • family
10
Pros:

Everything is excellent. But spa is not available there.Thank you.

2025-09-11 • via Nuitee
R
Rayhan Alam • family_with_children • bd
4
Cons:

Buffet is very bad

2025-09-05 • via Nuitee
M
Mohammad Arif
8
Pros:

Overall service and facilities are excellent, but restroom is quite old .

2025-09-02 • via Nuitee
D
Dipto
4
Pros:

The room was dirty. The flash in the washroom didn’t work. The bathtub was stained. The lighting was so poor that it looked like a scene from horror movie.

2025-08-21 • via Nuitee
R
Rayat • family
6
Pros:

Toilet was dirty, no hand wash given until asking, fridge was closed, ants in the balcony, bed had stains.

Food was good
Staffs were helpful

2025-08-09 • via Nuitee
S
Syed • young couple • gb
10
Exceptional
2025-08-01 • via Nuitee