Best Western Heritage

Hotels
6.7 (104 reviews)
Dolphin Circle, Kolatoli, Cox's Bazar. , Cox's Bazar , bd

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Good food
Cons:
Dirty rooms
Poor restroom conditions

Categories

Cleanliness
5.64
Numerous mentions of dirty rooms and bathrooms.
Service
9.61
Staff were helpful, indicating good service.
Location
8.85
Standard quality for this hotel tier.
Room Quality
6.6
Issues with room cleanliness and maintenance noted.
Amenities
7.63
Spa was not available, affecting the experience.
Value for Money
8.79
Standard quality for this hotel tier.
Food and Beverage
9.64
Food was good, positively noted.
Overall Experience
8.81
Support from staff and good food helped offset other negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:55

Property Description

Luxurious 5-Star Accommodation:
Indulge in a lavish stay at Best Western Heritage in Cox's Bazar, offering top-notch amenities including a garden and a restaurant. The 24-hour front desk, airport transfers, room service, and complimentary WiFi ensure a seamless experience for guests.

Elegantly Appointed Rooms:
Experience comfort and convenience in our air-conditioned rooms equipped with modern essentials such as a desk, kettle, safety deposit box, flat-screen TV, and a sleek private bathroom with a refreshing shower. Rest assured with quality bed linen and fluffy towels provided in each room.

Convenient Location:
Situated just 5 km from Cox's Bazar Airport, Best Western Heritage offers easy access for travelers. Whether you're here for business or leisure, our prime location ensures a stress-free journey to and from the hotel.

Book your stay at Best Western Heritage now for an unforgettable experience!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.7
Based on 104 reviews
Cleanliness: 5.64
Service: 9.61
Location: 8.85
Room Quality: 6.6
Amenities: 7.63
Value for Money: 8.79
Food and Beverage: 9.64
Overall Experience: 8.81
A
Abu couple bw
8
2025-10-17 via Nuitee
M
M solo_traveller bd
6
2025-10-15 via Nuitee
I
Islam couple bd
5
Pros:

I like the room ,location

Cons:

The bathtub is not holding water, everything is very pricey,One fanta can is 400 bdt,swimming pool has no heating meachanism and not so modern.

2025-10-13 via Nuitee
S
sumon family
10
Pros:

Everything is excellent. But spa is not available there.Thank you.

2025-09-11 via Nuitee
R
Rayhan Alam family_with_children bd
4
Cons:

Buffet is very bad

2025-09-05 via Nuitee
M
Mohammad Arif
8
Pros:

Overall service and facilities are excellent, but restroom is quite old .

2025-09-02 via Nuitee
D
Dipto
4
Pros:

The room was dirty. The flash in the washroom didn’t work. The bathtub was stained. The lighting was so poor that it looked like a scene from horror movie.

2025-08-21 via Nuitee
R
Rayat family
6
Pros:

Toilet was dirty, no hand wash given until asking, fridge was closed, ants in the balcony, bed had stains.

Food was good
Staffs were helpful

2025-08-09 via Nuitee
S
Syed young couple gb
10
Exceptional
2025-08-01 via Nuitee
R
Rajib young couple bd
8
it was good. room are clean . but their pool need to be more clean. overall its 8.5/10
Pros:

their behaviour their staff good and professional

Cons:

their price . i saw in website its 8400tk but they charged me 11200tk

2025-07-07 via Nuitee
L
Lekhon young couple bh
1
Bad
2025-07-06 via Nuitee
S
Symon family
8
Pros:

Overall not bad

2025-06-25 via Nuitee
N
Nur young couple bd
3
Poor
Pros:

Room were nice

Cons:

A) Staffs were non cooperating and was providing wrong information which was not necessary
B) Supervisor Ibrahim was arrogant
C) Property called to pay advance
4) Booking was for 3 adult and child. They did not object. During check in, they asked for extra bed charge. Said, booking.com does not cover terms and conditions
5( pool was dirty
6) they gave lot of pain as I had to shorten trip due to emergency
7) they prefer guests not to book thru booking.com

2025-06-14 via Nuitee
S
suvro family
8
Pros:

Good environment & good service

2025-06-14 via Nuitee
M
Marcell family with young children bj
3
Poor
Pros:

Food quality was very poor. The staffs of the reception are very irresponsible, behaviour is not satisfactory.

2025-06-12 via Nuitee
A
Ahmed family with young children bd
7
Good
2025-06-11 via Nuitee
R
Reunanen solo traveller bd
6
Pleasant
Cons:

Swimming pool was dirty. Swimwear should have been worn! Swimming with outerwear on, the bottom was cleaned once a day. There were a lot of users, the water was cloudy.

2025-06-08 via Nuitee
Z
Zeeshan review category business travellers gb
7
Good
2025-06-07 via Nuitee
S
Sayen young couple bd
8
Very good
2025-05-31 via Nuitee
A
Ashish review category business travellers nl
8
Very good
2025-05-29 via Nuitee