Fairfield by Marriott Seoul

Hotels
•
Fairfield Inn
7.9 (3486 reviews)
870, Gyeongin-ro, Yeongdeungpo-gu , Seoul , kr
+82 2-2108-9000

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean rooms
Modern facilities
Cons:
Small room sizes
Noisy environment
Heating issues

Categories

Cleanliness
8.11
Rooms were clean and well appointed.
Service
8.58
Staff was very friendly and helpful.
Location
8.62
Location was excellent and very convenient.
Room Quality
7.07
Some rooms were small and had heating issues.
Amenities
8.1
Modern facilities were provided.
Value for Money
7.56
Small rooms and noisy environment affected value perception.
Food and Beverage
7.11
Breakfast was good, but some found it lacking.
Overall Experience
8.08
Despite some cons, many guests expressed satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:31

Property Description

Luxurious Accommodations
Fairfield by Marriott Seoul offers elegantly furnished rooms equipped with modern amenities, ensuring a comfortable stay for all guests. From a spacious desk to a flat-screen TV, each room is designed to meet your needs.

Convenient Location
Perfectly situated in the vibrant Yeongdeungpo-Gu district, our hotel is just a stone's throw away from popular attractions like Times Square Mall and Shinsegae Department Store. Whether you're here for business or leisure, you'll find everything you need within reach.

Exceptional Services
Enjoy access to a fitness centre, business centre, and attentive staff ready to assist you at any time. Stay informed with complimentary newspapers and make the most of your stay with our top-notch hospitality.

Experience the perfect blend of comfort and convenience at Fairfield by Marriott Seoul. Book your stay now for an unforgettable hotel experience.

Important information:

Please note that the fitness center opens 24 hours and it is free of charge for staying guest.

- Airport limousine bus route 6007
- Approximately 90 minutes between Incheon Airport and Fairfield Seoul
- Please note that travel hours depend on traffic.

In accordance with the local regulations effective March 29, 2024, our hotel no longer offer complimentary toothbrushes, toothpaste, and razors. Thank you for your understanding.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ICN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs KRW 20000 per day.

Location

Guest Reviews

7.9
Based on 3486 reviews
Cleanliness: 8.11
Service: 8.58
Location: 8.62
Room Quality: 7.07
Amenities: 8.1
Value for Money: 7.56
Food and Beverage: 7.11
Overall Experience: 8.08
Z
Z6606EEph • Business
2
Defective Rooms, Ignored by Corporate, Mocked by Automated Denials
Pros:

My 6-night stay at the Fairfield by Marriott Seoul was an absolute service catastrophe that completely shattered my trust in the Marriott Bonvoy brand. On my first night, severe room maintenance defects forced me to physically pack and haul my own luggage across THREE different rooms over a two-hour period, while front desk staff completely ignored the situation for 90 minutes.

The post-stay behavior of this hotel is an absolute disgrace. After checking out, I left official 1-star feedback detailing the failure. Rather than addressing the issue, local operations management, specifically Jenn Kim and John Lee, rejected my repeated requests for standard service recovery. Instead, they weaponized automated email templates to repeatedly deny compensation, hiding behind useless paper breakfast coupons that I explicitly told them I could not use and returned completely untouched to the front desk.

To cap off this total breakdown of brand standards, Marriott Corporate Customer Care validated my complaint on June 10 and formally promised an executive review within 5 business days. Corporate then completely ghosted my follow-up emails. When I pushed further, someone from corporate automatically forwarded the case right back to the local property without even looking into it. As a result, a local staff member named Erica Heo simply sent yet another automated template denial under the guise of an "Executive Care" response. It has now been a month since I checked out, which serves as absolute proof that nobody at this property or corporate cares about guest complaints.

Because the entire Marriott Bonvoy ecosystem is a broken loop designed to exhaust the customer and avoid accountability, I have completely lost my confidence in them.

There is zero accountability, zero customer care, and zero brand integrity at this property. Do not trust their loyalty program, and avoid this hotel at all costs.

2026-07-05 • via Tripadvisor
H
Han • solo_traveller • us
1
Pros:

객실 화장실 문이 없어서 당황스러웠다
객실 금고가 고장나서 사용못했다

Cons:

조식부페 너무 형편없었다

2026-07-04 • via Nuitee
T
Thomas • couple • gb
9
2026-07-03 • via Nuitee
M
Moonyoung • solo_traveller • kr
4
Pros:

위치 최고

Cons:

수건이 낡음/세면대가 지저분함/휴지통이 없음/ 이불이 청결하지 않아 피부가 가려움/

전반적으로 위생 청결의 수준이 낮음

2026-07-03 • via Nuitee
M
Melissa • couple • ca
8
Bel hôtel dans un quartier sympathique avec des chambres très propres.
Pros:

La propreté des lieux et les chambres modernes.

Cons:

Les chambres étaient un peu petites.

2026-07-01 • via Nuitee
Z
Zemran • solo_traveller • ke
10
2026-06-30 • via Nuitee
L
LUCY WAMAITHA • solo_traveller • ke
8
2026-06-30 • via Nuitee
K
Ko • couple • ca
4
2026-06-30 • via Nuitee
S
Sankowski • solo_traveller • pl
9
2026-06-29 • via Nuitee
M
Mayra • solo_traveller • pe
8
Pros:

El hotel cumple con las expectativas correspondientes a un hospedaje de este rango de precios. El personal fue sumamente amable, ofrecen guarda equipajes sin cobro adicional.

Cons:

Las opciones del desayuno podrían mejorar, lo sentí muy reducido.

2026-06-29 • via Nuitee
X
XINYI • solo_traveller • cn
10
2026-06-28 • via Nuitee
K
Kanako • couple • jp
10
2026-06-27 • via Nuitee
Y
YU-LING • couple • tw
10
2026-06-27 • via Nuitee
P
PeiJung • solo_traveller • tw
9
地點很好，乾淨，舒服
Pros:

地理位置很不錯，離地鐵很近，機場巴士也能到，樓下就有超商、星巴克

Cons:

浴室感覺會滲水到玄關木地板

2026-06-26 • via Nuitee
C
Catriona • couple • gb
6
2026-06-25 • via Nuitee
M
Megha • solo_traveller • in
8
Pros:

The hotel was good, clean and enough light.

Cons:

The rooms were very small. It's just beside the railway station, so there were continuous train sounds coming in.

2026-06-25 • via Nuitee
S
Shantika • couple • de
8
2026-06-25 • via Nuitee
아정 • solo_traveller • kr
5
Pros:

위치

Cons:

주차비, 거미줄, 기차소리, 환풍기소리

2026-06-23 • via Nuitee
K
KATSUKO • solo_traveller • jp
5
Pros:

立地は駅を利用したので便利でした。

Cons:

扉がトイレと兼用なのは覚悟してましたがシャワールームの構造が良くない…扉の間から洗面側に水漏れします。
タオルは希望すれば毎日取り替えてくれるのでその点は良かったです。
細かい所の清掃が雑に感じました。ゴミ箱が小さ過ぎて不便でした。

2026-06-23 • via Nuitee
J
Johannes • solo_traveller • se
10
Underbar
Pros:

Generös frukost med varierat utbud. Det fanns både asiatisk och västerländsk frukost. Jag saknar generellt ost på resor i asien och det var även tunnt med ost på detta hotell. Samtidigt saknades bacon. Allt annat var toppen.

Cons:

Att hissarna blev förprogrammerade samt att tågförbindelserna i Seoul slutade gå kl 0100 på natten vilket gjorde att taxi var det enda transportsättet.

2026-06-22 • via Nuitee