BIG M Hotel

Hotels
8.1 (1097 reviews)
38, Jalan Tun Perak, 50050 Kuala Lumpur , Kuala Lumpur , MY
+60 3-2022 2286

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Terrace
Family rooms
Lift / Elevator
Private check-in/check-out
Daily housekeeping
See all facilities

Review Highlights

Pros:
Friendly staff
Location is excellent
Clean common areas
Cons:
Small room sizes
Occasional cleanliness issues

Categories

Cleanliness
7.35
Some concerns with cleanliness noted, specifically during check-in.
Service
8.85
Staff described as friendly and helpful, positive feedback on service.
Location
8.85
Great location close to transport and amenities, very convenient.
Room Quality
7.35
Rooms noted as small and some noise issues reported.
Amenities
7.85
Decent amenities available, though limited details in reviews.
Value for Money
8.35
Good value for the price, especially for budget accommodation.
Food and Beverage
7.85
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
8.35
Generally positive reviews with several minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:58

Property Description

Prime Location

Positioned next to Masjid Jamek LRT Station, Big M Hotel offers convenient access to Kuala Lumpur's top attractions within minutes.

Modern Comfort

Indulge in air-conditioned rooms with flat-screen TVs, private bathrooms, and complimentary toiletries for a comfortable stay.

24-Hour Assistance

Our dedicated front desk is available round the clock to cater to your needs and ensure a hassle-free stay.

To experience the best of Kuala Lumpur seamlessly, book your stay at Big M Hotel now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. This Hotel has a 24 hours guard in house.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 1097 reviews
Cleanliness: 7.35
Service: 8.85
Location: 8.85
Room Quality: 7.35
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 7.85
Overall Experience: 8.35
H
Hasdan • couple • my
9
Berbaloi la dengan harga tiket dan sangat2 bersih
Pros:

Staf yang ramah dan mudah untuk akses

Cons:

Katil

2026-09-19 • via Nuitee
A
AZIMA • solo_traveller • my
9
2026-09-16 • via Nuitee
L
Luc • solo_traveller • fr
3
bel emplacement mais prestations bas de gamme
Pros:

emplacement stratégique pour les transports en commun et d'une manièregénérale
personnel aimable, rooftop

Cons:

odeur humidité dans la chambre, lavabo félé, propreté moyenne de la salle de bain, taches sur les draps, pas de savon dans le distributeur de la douche, le seul de la salle de bain

2026-09-16 • via Nuitee
S
Sanjif • solo_traveller • my
6
2026-09-08 • via Nuitee
J
Joel • solo_traveller • ch
9
2026-09-08 • via Nuitee
M
MARCO • solo_traveller • it
7
Pros:

Hotel pulito con camere piccole ma con tutto l occorrente a parte un minifrigo ma forse dipendeva dal tipo di alloggio.... in posizione ottima vicino a Cinatown e India e a due passi da Mardeka Square. Terrazzo all ultimo piano x rilassarsi e bersi qualcosa....

2026-09-07 • via Nuitee
C
CAREN • extended_group • my
7
2026-09-04 • via Nuitee
H
Harriz • family_with_children • my
10
great value, convenience walking distance to eateries and LRT
Pros:

friendly staff ... kakak :)

Cons:

nothing. seems im repeated guest.

2026-09-02 • via Nuitee
R
Ruben • solo_traveller • es
8
Una estancia muy satisfactoria
Pros:

Hotel muy bien situado, en pleno centro de Kuala Lumpur y con buenas conexiones de transporte.

La habitación estaba limpia y se realizaba la limpieza diariamente. Durante mi estancia no tuve ningún problema y todo funcionó correctamente.

El personal fue correcto y profesional, y la estancia en general resultó cómoda y agradable.

Por el precio y la ubicación, considero que es una opción muy recomendable para visitar Kuala Lumpur.

2026-09-01 • via Nuitee
S
Sofiane • family_with_children • dz
8
À renouveler…
Pros:

Hôtel super bien situé, particulièrement pour profiter des festivités qui se déroulent autour de Merdeka Square, notamment à l’occasion de la fête nationale de l’indépendance, célébrée le 31 août au soir. L’emplacement est vraiment un des principaux atouts de cet hôtel.

Cons:

Laa chambre est un peu exiguë, surtout si l’on voyage avec plusieurs bagages.

2026-08-31 • via Nuitee
A
Azaiez • solo_traveller • fr
7
Pros:

C’est clean, rien à dire

Cons:

Le staff doit etre un peu plus open minde

2026-08-29 • via Nuitee
M
Mas Sira • solo_traveller • my
8
2026-08-26 • via Nuitee
P
Paulapopar • solo_traveller • es
6
Correcto por el precio
Pros:

Cerca de china town. Precio económico. el aire funciona bien. Check in super rápido

Cons:

El baño es viejo y pequeño
La habitación es pequeña y ruidosa
Paredes sucias

2026-08-26 • via Nuitee
J
Juntao • solo_traveller • my
10
2026-08-26 • via Nuitee
K
Kai • couple • gb
8
Pros:

Small room but cosy. Comfortable beds with a good shower and Aircon. There was also an iron and ironing board outside the room free for guest use, which is a nice touch. Has rooftop access with a water dispenser but it only has warm and hot water for some reason; no cold water available. Great location, next to train station and 7-Eleven with other various cafes and restaurants within walking distance. Overall good value for money and would recommend staying here if you’re in KL

Cons:

There’s no fridge in the room which obviously isn’t really an issue at all - just thought to mention it if that’s something people look for. Other than that no complaints, we really enjoyed our stay :)

2026-08-25 • via Nuitee
K
KC • solo_traveller • my
10
2026-08-23 • via Nuitee
I
Idolle • solo_traveller • au
7
Pros:

Cheap
Location

Cons:

dirty
smelly

2026-08-22 • via Nuitee
M
MQ • solo_traveller • my
8
2026-08-22 • via Nuitee
S
Sofia • couple • it
3
Pros:

-

Cons:

Camera non pulita e insonorizzazione inesistente. Non consiglio

2026-08-21 • via Nuitee
S
Sota • solo_traveller • jp
8
2026-08-18 • via Nuitee