White Horse Hotel

Hotels
8.8 (16 reviews)
Hokujo 3020-647 , Hakuba , JP

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Free
Children allowed

Facilities

Supervised childcare/activities
Ski storage
Television in common areas
Express check-in
Free wired internet
Snack bar/deli
Playground on site
Ski lessons on site
Self parking (surcharge)
Free beach shuttle
See all facilities

Review Highlights

Pros:
Great staff
Excellent location
Delicious drinks
Free transportation to ski resorts
Friendly staff
Good location
Cons:
Damp smell in certain areas
Delayed coffee service
Lack of shower in some rooms

Categories

Cleanliness
7.5
Guests generally appreciated the cleanliness of the hotel, although mentioned minor issues such as a damp smell in specific areas.
Service
8.3
Service was highly praised with guests mentioning helpful and friendly staff, although some highlighted specific issues like delayed coffee service.
Location
8.1
The location was a major highlight, offering excellent views and easy access to key landmarks, ski resorts, and tour spots.
Room Quality
7.8
Rooms were comfortable and well-located, with a few complaints about the lack of shower in specific rooms.
Amenities
7.2
The hotel provided satisfactory amenities, with positive feedback on transportation services, but some guests noted the absence of certain facilities like a spa.
Value for Money
6.9
Opinions varied on value for money, with some guests finding it reasonable considering the location, while others felt the prices were high for the services offered.
Food and Beverage
7.3
Food and beverage services received mixed reviews, with generally positive feedback on the drinks but some suggestions for more variety in the offerings.
Overall Experience
8
Most guests had a positive overall experience, highlighting excellent staff, location, and services, although some minor issues regarding specific amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 08:58

Property Description

Unique Location near Happo One Ski Resort
Located just 5 minutes away from Happo One Ski Resort, White Horse Hotel offers a convenient and complimentary shuttle service, making it the perfect choice for ski enthusiasts.

Authentic Japanese Accommodations
Experience a blend of Japanese tradition and modern comfort in our rooms featuring Western beds, Japanese artefacts, tatami floors, and shoji paper screens. Enjoy modern amenities like free Wi-Fi and a flat-screen cable TV.

Relaxation and Recreation
Unwind in our hot-spring bath, take advantage of the ski/snowboard tuning area, or book skiing lessons. With a Western restaurant, bar, and barbecue dinners, your culinary desires are also well-catered for at White Horse Hotel.

Book now for an unforgettable stay amidst the beauty of Hakuba!

Important information:

Please note that guests with a tattoo may not be permitted to enter public bathing areas and other public facilities.

To use the hotel's free shuttle from JR Hakuba Train Station, please make a reservation at least 1 day in advance.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 14 years old stay for ¥9,000 per person per night when using an existing bed.
    Children up to and including 15 years old stay for ¥9,000 per person per night when using an available extra bed.
    People 16 years old and over stay for ¥14,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 16 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
D
Dessent • solo_traveller • sg
8
2025-12-29 • via Nuitee
J
J • family_with_children • my
8
Overall, it was a beautiful and lovely house, with great staff, Thanks again Tony
Pros:

Then location of this property provides an excellent view of the alps, Tony had been very helpful and friendly. WE went to the recommended tour spot, and it was one of the best places we have visited.

Cons:

there damp smell in the bath and laundry area and the coffee machine didn't work on the third day.

2025-04-21 • via Nuitee
D
Duncan • extended_group • nz
8
2025-03-05 • via Nuitee
B
Brady • couple • us
10
The best place to stay in Hakuba hands down
Pros:

This is the best place I’ve ever stayed. The staff was amazing, the location is perfect, and the drinks were delicious. They offer transportation to and from the ski resorts for free.

Cons:

Nothing. Don’t change a thing. Perfection

2025-02-25 • via Nuitee
N
Nurhadijono • couple • id
8
Comfortable stay in a good location
Pros:

Good location and very friendly staff

Cons:

No shower in the room

2025-02-13 • via Nuitee
C
Cynthia • family_with_children • hk
10
2025-01-04 • via Nuitee
J
JOUTZU • extended_group • tw
8
2024-03-08 • via Nuitee
H
Hsu Heng • extended_group • tw
9
Great experience from friendly staff
Pros:

Cozy, clean

Cons:

No private bathroom

2024-03-06 • via Nuitee
I
Isabelle • solo_traveller • gb
10
The owner and staff were exceptional, the service is above and beyond what you would expect. I highly recommend this hot
Pros:

Excellent hotel, great rooms, and a great restaurant and bar.

Cons:

Nothing

2024-02-14 • via Nuitee
• family_with_children • jp
9
2024-01-04 • via Nuitee
G
Gareth • family_with_children • au
10
Tony and the crew went out of their way to make sure we had the trip fo a lifetime!!
Pros:

So close to Echoland shops and restaurants and just minutes away from the slopes

2024-01-01 • via Nuitee
崇 • family_with_children • jp
8
2023-05-06 • via Nuitee
Z
ZIYOU • couple • tw
10
Pros:

老闆很好👌也很細心

2023-04-01 • via Nuitee
O
Olivier • family_with_children • hk
7
2023-03-30 • via Nuitee
G
Geoff • extended_group • au
10
we’ll be back!
Pros:

Very friendly service. all were eager to help and were well informed about local conditions, the best places to snowboard on any give. day.

2023-02-08 • via Nuitee
A
Adams • couple • au
10
2023-01-11 • via Nuitee