Valya Hotel, Kuala Terengganu

Hotels
9.4 (580 reviews)
LOT PT 35356,DATARAN AUSTIN , Kuala Terengganu , my

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Luggage storage
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean
Strategic location
Value for money
Comfortable
Cons:
Cleanliness issues
Limited parking
Some rooms lack space

Categories

Cleanliness
8.48
Multiple reviews mention cleanliness issues including dust and dirty bathrooms.
Service
9.95
Generally positive feedback regarding staff and service.
Location
10
Highly rated location with easy access to shops and restaurants.
Room Quality
8.94
Suggestions for improvement on room spaciousness and lighting, but overall comfort is noted.
Amenities
8.97
Limited amenities mentioned; some negative feedback on parking and breakfast.
Value for Money
9.93
Many reviews emphasize that it is a good value for the price.
Food and Beverage
8.98
No breakfast service mentioned and limited dining options.
Overall Experience
9.97
Overall very positive experience with room for improvement in certain areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:15

Property Description

Prime Location
Located near top attractions like Crystal Mosque and Terengganu Craft Cultural Centre.

Modern Amenities
Equipped with free WiFi, air conditioning, flat-screen TV, and a minibar in every room.

Exceptional Service
Friendly staff fluent in English and Malay available at the 24-hour front desk.

Book now for a comfortable and convenient stay at Valya Hotel, Kuala Terengganu.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. Please note that hotel may contact the cardholder for verification purposes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 580 reviews
Cleanliness: 8.48
Service: 9.95
Location: 10
Room Quality: 8.94
Amenities: 8.97
Value for Money: 9.93
Food and Beverage: 8.98
Overall Experience: 9.97
M
Mohd Syazwan • couple • my
7
Good
Pros:

The room was nice, good deco.

Cons:

Can hear lot of noises from outside.

2026-07-11 • via Nuitee
S
Saad • solo_traveller • my
9
2026-07-05 • via Nuitee
A
Abdul Azeez • couple • my
8
The hotel meets beyond our expectations.
Pros:

The room was provided with all the necessary facilities like mini refrigerator, iron and iron board, dryer etc. The location of the hotel is within commercial area for easy access to restaurants, convenience stores, textile shops etc.

Cons:

The TV in the room has a very limited number of channels which should be further increased covering various useful channels. The soap dispenser should bd checked for adequate body wash before letting the guests in. The location of the parking was in the public parking area which may be inconvenient during peak hours.

2026-07-05 • via Nuitee
A
Aryuni • couple • my
9
2026-07-03 • via Nuitee
R
RAMLAH BINTI MD.ALI • extended_group • my
7
👍👍
Pros:

In town .

Cons:

Parking 😌
Lampu bilik gelap .😊

2026-07-03 • via Nuitee
J
Johana • extended_group • my
8
2026-06-28 • via Nuitee
N
Nur • family_with_children • my
9
2026-06-25 • via Nuitee
T
Tie Hayati • couple • my
10
Pros:

yes

2026-06-22 • via Nuitee
Z
Zatul • family_with_children • my
9
It was beyond my expectation for 3 stars hotel.
Pros:

Room location, mini bar, and the study table

Cons:

The light is yellow.

2026-06-21 • via Nuitee
N
Nurul • couple • my
10
2026-06-20 • via Nuitee
N
Navin • solo_traveller • my
9
Beyond expectations
Pros:

Tidy room. Better than expected.

Cons:

None at all.

2026-06-16 • via Nuitee
J
Jamil • family_with_children • my
9
Pros:

Everything is ok.
Staff very friendly, a lot of shops, my fingers mall

Cons:

Except parking 😉

2026-06-14 • via Nuitee
Y
Yazid • couple • my
9
Good
Pros:

Room set up

Cons:

Too dark

2026-06-11 • via Nuitee
N
Nilam • solo_traveller • my
9
Pros:

1st staff very helpfull and good looking.

2026-06-06 • via Nuitee
N
nornazlin hezli • extended_group • my
9
Repeatable in future.
Pros:

Complete facilities inside the room - fridge, iron, hair dryer, many powerpoint plug, Provide 3in1 milo, boh tea, nescafe. Fresh towel. Room is clean n fresh. Near grocery shop and restaurant.

Cons:

Light too deem. But maybe it’s their concept.
No bedroom slippers.
No laundry bag.
Tv channel not clear. Limited channel.

2026-06-03 • via Nuitee
M
mohd • family_with_children • my
10
2026-06-01 • via Nuitee
N
Norbiah • solo_traveller • my
9
2026-05-30 • via Nuitee
N
Nor • solo_traveller • my
7
2026-05-30 • via Nuitee
N
Nor • solo_traveller • my
7
2026-05-30 • via Nuitee
I
Intan Erani Sabri • solo_traveller • my
8
Pros:

Bathroom, water pressure was really good!

Cons:

The mattress. It wasn't great. The room needed more lights.

2026-05-23 • via Nuitee