The Grand Hotel

The list is too long but we have sent emails to hotel adving of the issues.

No staff on duty, curtains hanging off or missing. Bed bugs or something on chairs, bites all over arms.

The fact the room was moldy you could barley open the windows and the beds sounded like they would break at any moment

The room was dirty and disgusting the curtains nearly fell on me as I tried to close them the TV didn't work the mirror was even fixed to the wall the balcony was ridiculous even more dirty than the room not enough room for 2 people to stand on if you're thinking of staying there don't it's an absolute joke and as for staff what staff got there at 3pm couldn't even get in room until 6.38pm .then after continuously complaining mangaged to get room next door in the Savoy the so called staff took pictures of me leaving ..and because I asked for refund tryed to say we stayed there they must be on drugs it's a joke wish I could upload video so I could show u check out Facebook you will see

As above

Room could HAVE been cleaner

There were no curtains for the main large window, so we didn't sleep well. The reception staff told me when we checked out that the curtains were in the cupboard in the room. That was a strange answer and also untrue. The bathroom was not completely clean and the shower only produced very hot water, we prefer the water much cooler. It was painfully hot. I was told at the reception that the cleaning lady was off sick. Not good value for money, £151 including for our 2 dogs, plus my security deposit of £50 has not been refunded to me. I request a discount of £50 for the shortcomings described ab=ove plus my security deposit, ie £100 in total to paid to me please.

The chair outside had springs hanging down

Too hot. No usable furniture in balcony - tv remote missing and weird mess on the wall beside the bed.

Everything very scruffy and dirty,room hadn’t been cleaned ,bathroom had stains on the floor,curtains hanging off,toilet and sink where disgusting,supposedly white handrails on the stairs filthy as was the door to the stairs which should have been a fire door ,the rear door to the hotel was left unlocked and open all night absolutely dangerous as anyone could walk in

Reception wasn’t helpful or bothered with our problems.
No security, keys left on a desk for everyone to see. No doors locked over the whole period we were there even when reception wasn’t manned.
No key for our balcony door so it was left unlocked and had to get locksmith in the next day. We couldn’t use the sea view balcony as the chairs were disgusting and filthy and pigeon mess all over as well as a nest with two eggs in it.
In all the times we’ve stopped anywhere this is by far the worst hotel we’ve stopped at.

Balcony basically unusable due to it being full of bird droppings.
Dirty towels on top of wardrobe.
Light in bathroom didn’t work.
Shower didn’t work properly/ hot water temperamental.
Bugs on/ in bed and burrowed into the headboard.
gap above light fitting.
Tried calling customer service due to no one being in reception all day and asked to be moved rooms or refunded. They asked for the proof so I sent it all and then never heard anything back.