Fermain Valley Hotel

Unfortunately not all restaurants were open and only one was open on our day of arrival which we had booked. We were a little late though due to roadworks outside.
It’s not the hotels fault, but we had planned on using the bus, however until 20th October the road outside the hotel has been dug up so the buses are having to divert. The 2 or 3 bus stops either side of the road are not in use making it a bit of a walk, assuming you know where to go. This meant having to get taxis if going for a drink outside of the hotel. It also caused some confusion on arrival meaning we ended up walking through the gardens and up and down stairs looking for Reception. It would’ve been nice to have had a message before arrival to let us know how to access Reception from the road.

Room 30 next to banging fire door , the duct from the kitchen means you smell the kitchen on your balcony. The room just tired chipped, mould and broken fittings in bathroom.We have stayed 4 times and this was the worst room by far and at £319 a night poor value.

Would be great to have more dining options at the hotel in the evening as it's a little remote.

Sadly this was let down by its facilities and response from staff to a genuine difficulty.
I returned from a playing sport at 9pm to take a shower but there was absolutely no hot water.
We felt for the sake of constructive feedback for the sake of other guests we would mention this on checking out but the response from reception was that no-one else had had this difficulty and suggesting I couldnt work the shower.I pointed out I had previously used the shower with no issue and there was also only cold water from the sink taps that evening .
I felt that my difficulty hadnt been taken seriously and worse they implied the problem was with me....not a response you would expect from reception who should be adept at dealing with customer complaints.

There wasn’t anything we disliked.

The refrigerator in the bedroom was noisy.
The bathrooms were badly designed. There was no way of having a shower without the whole bathroom floor becoming very wet. There were two showers, small shower screens, that were not adequate and a large gap where the water sprayed out. There was no need to have two showers, one with an adequate shower screen would be preferable.
The wash hand basin was an odd shape set back on the work surface which meant it was difficult not soak the work surface.
The fake leather of the chair was broken all the way around.
The light in the room was dim and there was no option of increasing it.
There was no option of having any natural ventilation only air-conditioning.

Zufahrt ist sehr eng und steil.

I was working so one night needed room service, I could not get a pizza on room service and their pizzas are really good ;)

There was a corporate summer do one eve, so I went out that evening, however it might be a good idea to let people know in advance so they can make plans.

Road closures caused us to have to hike up and down to the nearest bus diverted stop which the hotel didn't inform us about and we ended up missing the stop and having to waste hours at the main bus stop to grab a differnt bus.

Staff seemed very busy at meal times. Service was very slow
Also all restaurants closed earlier than advertised. We had to go elsewhere to eat. Inconvenient

We didn’t realise the hotel was split into different buildings and steep hills for my elderly parents and being split up from main hotel and garden rooms.
The food was good but very slow we had to wait an hour each morning from ordering food to received it.
Bar closed at 9pm so when coming back after a meal out nowhere to sit and relax together.

Would have liked feather pillows in the room but that’s a personal preference. Also the toilet seat lid didn’t stay up and hit me in the back each time a used the toilet

Rien. Tout s'est très bien passé !