Comfort Inn & Suites Shawnee - Kansas City

It was a perfect location for my needs. The breakfast was wonderful and tasty.

Excellent

For animal friendly it is a very clean hotel. Our room had a dog odor that was gone after we ran the air. Staff was very friendly and super quick to refill breakfast.

Did not give us the correct rooms. Room was dirty and pull out was covered in hair and dirt.

Business staff was very nice checking in and out. Room was clean and air conditioned worked great.

Good hotel

I was pleased although the breakfast was not much to desire. Late arrival and I was looking for water. Water was warm and had bad lemons in it.
Manager was nice and he helped with an email. I appreciated that so much.

Staff friendly.

Exceeded expectations!

Great staff! Easy checkin!

Waited 10 minutes to check in, and then waited an additional 10 minutes during the check in process. Staff was inexperienced. Reserved and paid for two queen beds, and was told when I got there they did not have any available (spoke to the manager the next day and she was unsure why she said that because there were plenty available). Additionally, ended up getting double charged since I paid via Expedia and then getting charged again during check in. Lady ended charging me for another room. She realized she made a mistake; however, never told me what happened so all I saw was a charge on my account. Only found out when I went and talked to the manager. Manager was nice but will not book again.

Room was very clean and comfy. Breakfast was quite good, loved the biscuits and gravy. Pool was not in good shape and not heated. Gym was Ok.

Beautiful property amazing water slide spacious room the kids loved it.

good

They were doing remodeling in the elevator area so walking on drop clothes is not ideal. The ice machine did not work on 3rd floor where we were. They obviously had some kind of water damage or something but the outside of the building was rotted away the rooms that were affected windows open and the drapes hanging out. Very bad look. Coffee pot in room the plastic holder that holds the coffee did not fit and I had to hold it the whole time only 1 coffee cup in the room so I had to go get more. The hot breakfast was cold and eggs dried out needless to say we didn’t have breakfast there anymore. The staff was very polite when we checked in.

Staff was super friendly and room was clean. Good stay

I choose for the second time this hotel. Close to highway but the property need a little bit maintenance. It got worse in 2 years…