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Facilities
Property facilities
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Health or beauty spa nearby
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Car hire
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Non-smoking throughout
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Concierge service
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Heated pool
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Paid WiFi
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Outdoor furniture
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Coffee Shop on site
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Pet bowls
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Spa/wellness center services
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Fence around pool
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Golfing on site
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Self parking (surcharge)
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Free pool cabanas
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Pool sun loungers
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Internet access
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Reception hall
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Exercise/lap pool
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Charcoal grill
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Rooftop garden
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience luxury at its finest with rooms featuring city views, upscale amenities, and stylish decor inspired by Nashville's vibrant music scene. Relax in comfort with plush bathrobes and unwind in the spacious seating area.
Culinary Excellence
Indulge in a variety of dining options, from a buffet breakfast to upscale American cuisine at Bourbon Steak by Michael Mina. Enjoy 24-hour room service, a coffee at Stompin Grounds Market, or a delicious meal at Stompin Grounds - there's something for every palate.
Convenience and Comfort
Benefit from on-site facilities including a spa, outdoor pool, and meeting spaces. Stay productive at the business center or seek assistance from the round-the-clock concierge service. With prime locations like Bridgestone Arena and Music City Center nearby, JW Marriott Nashville offers convenience and luxury combined.
Book your stay at JW Marriott Nashville for an unforgettable experience in the heart of downtown!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and charges are applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
Adults stay for US$35 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Private parking is possible on site (reservation is not possible) and costs USD 60 per day.
Location
Guest Reviews
Na verdade não me hospedei, pois apesar de ter avisado por mensagem E ligação que iria chegar depois da meia noite, ao chegar a 1:30h da manhã de um voo atrasado cancelaram minha reserva e me deixaram literalmente na rua! Sem nenhuma assistencia!
So tive contato com um atendente que infelizmente não gravei o nome mas que foi extremamente grosseiro e me deu as costas a 1:30h da manhã!
El bar y la comida
Rente una habitación con esquinero Skyline con vista a la ciudad y no la obtuve
Super warm and welcoming. The environment and ambiance is amazing in here. Sam and Jay were very sweet! We will be back!!
All check-in and cleaning services were carried out very satisfactorily,
The Kubi valley is extremely helpful and efficient
Great service and great experience overall. The staff everywhere is professional and kind. A special thank you to Shanuk who cleaned my room and left me a cute message and to Kubi, who made the valet experience a breeze.
Will return for sure
We’re local & got married downtown. Thurs-Monday stay - everything was 10/10. Kubi was sure to grab all doors & bags for us at Valet! Thank you to everyone who made our wedding weekend stay magical!
When you travel, it’s the people assisting you that make a welcome difference. March was that person. He helped us several times, holding items for us while we were out, procuring umbrellas, and best of all, giving us directions and recommendations for tours, entertainment and restaurants. I want to thank him for his help and advise you regarding his excellent assistance.
The valet experience, and attendant, Kubi, was excellent!
I went with my daughter to celebrate a milestone birthday. The staff couldnt be any nicer. Called ahead spoke with Leanne the connoisseur and she arranged a beautiful charcuterie board to be in the room upon check in. She was extremely helpful in suggesting places to visit and dine. The accomadations were great. Room was clean and spacious. We had no problems with any of the amenities. If I had to pick on something it would have to be the elevators that dont recognize your room card so you might be stuck going up and down until someone else enters and their card works.
Had a very nice memorable stay. Would highly reccomend.
Didnt hear any noise as we were high up, 28th floor. Sunrise every morning!
Location was pretty good, wouldnt want to be any closer to boardway cause of noise. Walkable to the museums and Boardway with good boots and sneakers.
Kubi was fantastic as we we were heading out. He made our experience with valet so easy and service-friendly. I would do valet again in a heartbeat!
Samantha in the lounge is so wonderful and kind. She was the sweetest employee that made our morning every single day.
Juju the night engineer rocks! After 5 different staff attempts to fix tv, Juju saw it was unsolvable and got us moved to a better room with a good view and good tv and lots of Bonvoy points.
We had breakfast at the Stomping Grounds and it was delicious. Renata, our waitress, was amazing and attentive all the way through our meal. I’d come back for sure!
Shana is absolutely the best and Jay was amazing. They were very complementary and they work together as a superlative team. I can’t imagine a better experience anywhere.
The greatest team ever!
Appreciate the cooperation of the valet crew! Their understanding of the work product we supply to JWMarriott makes our pickups and deliveries so much easier. Special thanks to Kubi!
The stomping grounds restaurant was really good, and our server Renata was wonderful and attentive. Definitely would recommend!
Our server, Renata was excellent. Very kind, quick and helpful. Will recomment this place to friends. Food was nice, and the service stood out 💪🏼
My girlfriend and I stayed at the JW for my belated Birthday. We were greeted by Ellen and then Zack. We didn’t have a reservation and they were amazing at giving us accommodations. Ellen and Zack took time to have pleasant conversations with us about friends, families and things to do while in Nashville. The room was perfect and the guest club lounge was also great. Meeting Ellen and Zack made our stay the most enjoyable and we will definitely go back and stay at the JW because of the both of them.
The location is convenient. However, the construction quality of this relatively new property is disappointing. The windows do not adequately mitigate exterior noise, which is unusual compared to other major cities such as New York, where outside sounds are typically well controlled. This issue does not appear to be related to nearby construction. We frequently stay at a private property less than two miles away, located in a heavily active construction area, and it experiences significantly less noise.
Our stay was further disrupted by persistent HVAC noise in the hallway, which we were told was related to work on the 33rd floor. This disturbance continued throughout the night and significantly impacted our ability to rest.
The response from staff was inadequate. Their communication felt scripted, lacked empathy, and did not include any meaningful attempt to resolve the situation or offer compensation for the inconvenience.
Additionally, housekeeping failed to service our room. We informed the attendant as we were leaving for the day, and she indicated she would return shortly, but the room was never attended to.
Given the high occupancy levels this property is likely to maintain, it is concerning that there appears to be little urgency in addressing guest concerns or ensuring customer retention. While I have had many positive experiences with Marriott and JW properties, this location in Nashville did not meet expectations the last few times we have been guests.
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