Sunset Reef Resort & Spa

Hotels
7 (253 reviews)
Coastal Road , Pointe aux Piments , mu

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple positive mentions and named staff praised)
Clean rooms and comfortable beds for many guests
Sea view and relaxing massage noted positively
Good demi-pension meals for some guests
Nice pool area and generally tidy grounds
Cons:
Hygiene issues at open buffet (birds/flies), sour milk and broken coffee machine
Pool is shallow (1.2m) and gym equipment is outdated
No beach nearby and limited transport access
Reports of theft and poor handling of refund/complaint in at least one case
Room maintenance problems (missing mosquito nets, AC issues, delayed repairs)

Categories

Cleanliness
6.5
Mixed signals: several guests praised clean rooms and good housekeeping, but hygiene issues were reported in dining (birds/flies on buffet, sour milk) and stray animals around the restaurant lowered perceived cleanliness.
Service
9
Predominantly very positive: multiple guests repeatedly praised friendly, helpful staff and named employees for excellent service; a few serious negative incidents (theft allegation, slow/poor handling of minor repairs) temper the score but overall staff quality is a strong point.
Location
7.5
Mixed: attractive sea views reported by some and a peaceful setting, but several guests noted no nearby beach, limited bus access and that the area is not a representative tourist spot.
Room Quality
6.5
Comfortable beds and generally clean rooms reported, but the hotel is described as dated, with missing mosquito nets, AC/mezzanine issues and minor maintenance problems (delayed fixes, unsecured safe battery cover).
Amenities
6
Limited/dated amenities: pool is shallow (1.2m) so not ideal for swimming, gym equipment needs renewal, restaurant does not reliably serve lunch despite a menu, and there is no beach access.
Value for Money
6.5
Mixed value: some guests found the stay good given service and cleanliness, but unexpected charges, lack of services (no lunch), and a reported refusal to refund an abridged stay reduce value perception.
Food and Beverage
6
Inconsistent: some enjoyed demi-pension meals, but multiple complaints about repetitive breakfast, sour milk for cereals, broken coffee machine, poor orange juice and hygiene issues at the open buffet.
Overall Experience
8
Overall mixed but leaning positive: many guests had comfortable, pleasant stays citing excellent staff and clean rooms, while a minority experienced serious issues (theft claim, maintenance delays, refund disputes) causing highly variable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 19:13

Property Description

Luxurious Accommodations
Sunset Reef Resort & Spa offers air-conditioned rooms with stunning garden and sea views, featuring modern amenities like flat-screen TVs and minibars. Relax in style on your private balcony while enjoying a cup of coffee from the in-room facilities.

Culinary Delights
Indulge in a culinary journey at Fisherman’s Alley, serving delectable international cuisine for breakfast, lunch, and dinner. Sip on refreshing drinks at Le Puit D’amour or enjoy tapas at the Serenity Bar. Don't miss the themed dinners and diverse entertainment options available.

Relaxation and Activities
Unwind at the spa with a rejuvenating massage or take a dip in the outdoor pool located on the sun terrace. With a gym and various activities for all ages, Sunset Reef ensures a memorable stay filled with relaxation and fun.

Experience luxury and relaxation at Sunset Reef Resort & Spa. Book now for an unforgettable getaway!

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7
Based on 253 reviews
Cleanliness: 6.5
Service: 9
Location: 7.5
Room Quality: 6.5
Amenities: 6
Value for Money: 6.5
Food and Beverage: 6
Overall Experience: 8
N
Noeline • family_with_children • re
7
2026-04-21 • via Nuitee
P
Patrick Dawodu • solo_traveller • ng
8
2026-04-17 • via Nuitee
J
Johny3172 • couple • gb
4
Cannot recommend
Pros:

Staff was very friendly, maybe even overly friendly. Liked the pool as well even though it is only 1.2m deep.

Cons:

No mosquito nets on the balcony door, so the balcony door had to be kept closed at all times.
Pool is only 1.2 deep so not ideal for swimming really.
Stray dogs and cats wondering around the restaurant "begging" to be fed. Birds and flies are eating the food on your table while you collect your breakfast from the open bar.
Sour milk multiple days for cereals. Broken coffee machine.
Restaurant does not serve lunch even though they have a lunch menu. When I asked for it they said I can pay for the open bar dinner for 1500MUR a person. We had lunch elsewhere although would have been nice to have lunch on site from the available lunch menu.
Reported minor repairs in the room and they came to fix it after 18:30
Replaced batteries in the room safe and failed to screw back the battery door cover. When I notified staff, they came to see it with the screwdriver in her hands and said she will come back to do it. Why? What prevented her to screw it back right there in about 0.5 minutes? Eventually they never came back to screw it back. I did that...with a wooden coffee steerer.

2026-04-11 • via Nuitee
S
Simona • couple • si
10
Really nice hotel with great staff.
Pros:

We travel a lot, we work in turizem travel. Sunset resorts was really good stay. We really enjoyed. Food was good. The staff is great, kind and helpful. All is very clean. Thank you to room cleaner Pruthviraj for very good service 🙏. We are definitely come back.

2026-04-11 • via Nuitee
N
Nunzio • family_with_children • it
7
Pros:

Personale

2026-04-08 • via Nuitee
V
Varnet • family_with_children • re
9
Pros:

Le personnel et sa gentillesse, la nourriture en demi pension super bonne . La literie on a super bien dormi.
Mano à l' accueil adorable , Vishal pazal et aj au service au top.
Vraiment on été super content . L hôtel est un peu vieillot mais on s en fou car on a super bien dormi et mangé.
On reviendra .

Cons:

Pour nous personnellement le petit déjeuner commence à 7h30 on est des lève tôt .
Et la salle de musculation à vraiment de besoin d un coup de neuf et de nouveaux appareils.

2026-04-08 • via Nuitee
C
Claudia • family_with_children • de
7
Ich kann es weiter empfehlen
Pros:

Personal waren sehr nett und freundlich. Danke Herr Mano für Ihre Unterstützung.

2026-04-07 • via Nuitee
S
sandra • family_with_children • ch
7
2026-04-07 • via Nuitee
R
Rouby Ramasawmy • couple • mu
6
2026-04-06 • via Nuitee
V
Vandanah • family_with_children • mu
3
Not gpod
Pros:

One of the staff is a thief.

Cons:

One of the staff or a team stole personal belongings and mount false mise en scene for a cover up....

2026-04-04 • via Nuitee
J
jean luc • family_with_children • fr
1
Pointes aux piments n'est vraiment le lieux touristiques représentatif de Maurice
Cons:

pas de plage à coté ,repas très moyen ,check list des chambres non effectué (clim de la mezzanine ne fonctionnait pas il a fallu que nos enfants changent de chambre)
2ème chambre avec réveil matinal à cause du bruit extérieur.
suite à ces différentes déconvenue ,nous avons abrégé notre séjour d'une nuit et ils n'ont pas voulu valider le remboursement et on également gardé la taxe de séjour(ce qui est illégal)

2026-04-02 • via Nuitee
N
Noelle • family_with_children • fr
5
Hotel a rénover et certaines prestations a revoir
Pros:

Le cadre, chambre bien nettoyé
Le personnel fait de son mieux avec les moyens qu'ils ont

Cons:

Manque d'équipements
Manque d'ambiance
Petit déjeuner et repas non diversifiés
Problème de communication et langue
Pas de plage
Difficile d'accès et bus peu présents
Et hotel très peu fréquenté

2026-03-29 • via Nuitee
G
Gangoosirdar • couple • mu
6
Great view, clean, cozy and comfortable
Pros:

The sea view, the relaxing massage and the behavior of the mauritian staffs.

Cons:

Breakfast is repetitive everyday and the orange juice is not good. The Indian staffs lack of experience.

2026-03-24 • via Nuitee
R
Riahna • couple • za
10
2026-03-23 • via Nuitee
A
Abdul • couple • au
1
They are very bad people doesn’t let me come to the hotel even though I paid them the full amount I am asking for money
Pros:

Hi there
They didn’t accept me to come to the property
I want full refund
Thanks

2026-03-20 • via Nuitee
A
Anais • couple • re
8
2026-03-17 • via Nuitee
A
Anne • family_with_children • fr
9
2026-03-16 • via Nuitee
A
Alvaro • couple • in
9
2026-03-13 • via Nuitee
E
Elodie • family_with_children • re
8
Pros:

Un très bon rapport qualité prix, un emplacement de choix en bord de mer et proche des commerces , des chambres spacieuses et un personnel très agréable

Cons:

Le bruit des voitures, les aboiements des chiens des voisins parfois toute la nuit au point de ne pas pouvoir dormir de la nuit
Bien dommage

2026-03-12 • via Nuitee
E
Enjy • couple • il
3
Smelling towels, Cockroaches and dirty rooms
Pros:

The staff tried their best to be nice, breakfast was decent enough

Cons:

Towels smelled disgusting, we asked and almost begged for clean towels but that didn't help, we kept getting disgusting and smelly towels..
Don't think they wash the towels propely!
Cockroaches in the room!!! Yes cockroaches in drawers and the bathroom!!
The toilet doesn't flush properly! We asked for it to be fixed and that didn't help much!
The room had no where to sit other than the bed! We had to ask for a chair and got a poor wooden chair! The room was almost empty! You get a bed, a tv and a closet! Wasn't worth the money!
The area is far from anything, no resturants want to deliver to that area, the streets aren't safe to walk..
They offered us tap water to drink, was disgustingly looking! Yellow color!!
The resturant is infested with cats! The cats are ready to jump on you and stand with their arms on your chair begging for food, the staff doesn't seem bothered!!!
My advice is this: don't read the bad reviews and say "I'm not that picky, it will be fine!" NO! I thought the same! And it wasn't fine! I would have rather spent my money on a better spot!
This place is not worth your money, because no it isn't cheap! It is very expensive for the poor experience you are about to get!
Save your money and your sanity and find a different place to spend yiur time!

2026-03-09 • via Nuitee