GRAND CITITEL Hanoi Hotel & Spa

Hotels
8.9 (603 reviews)
13B Tong Dan, Trang Tien Ward, Hoan Kiem District , Hanoi , vn
+84 24 3933 0123

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Good location
Value for money
Cons:
Noise issues
Slow elevator
Small rooms

Categories

Cleanliness
8.18
Guests appreciated the clean rooms but mentioned some issues like small rooms and problems with the elevator.
Service
9.65
Exceptional service mentioned multiple times, with staff being very friendly and helpful.
Location
9.19
Central location noted positively; guests felt safe despite being in a narrow alley.
Room Quality
8.14
Rooms were spacious but had issues with noise and layout that limited privacy.
Amenities
8.67
Standard amenities in line with expectations for a hotel of this tier, with some mentions of gym needs.
Value for Money
9.13
Strong value for the price, offering good services and comfort.
Food and Beverage
9.18
Breakfasts were described as excellent and sensational by guests.
Overall Experience
9.05
Overall positive experiences with only minor concerns mentioned by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:31

Property Description

Central Location in Hoan Kiem District
Located just minutes away from top attractions like the Vietnam Revolution Museum and Hanoi Opera House, Grand Cititel Hanoi Hotel offers the perfect base to explore Hanoi.

Modern Amenities and Comfortable Rooms
Experience comfort in every corner with stylish rooms equipped with air conditioning, flat-screen TV, and private bathrooms with free toiletries.

Convenience at Your Fingertips
Enjoy a hassle-free stay with 24-hour front desk service, self check-in machine, and a gym room available. Plus, indulge in a daily buffet breakfast at the on-site restaurant.

Book now for an unforgettable stay at Grand Cititel Hanoi Hotel, where convenience meets luxury.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 603 reviews
Cleanliness: 8.18
Service: 9.65
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 9.13
Food and Beverage: 9.18
Overall Experience: 9.05
R
Rene • extended_group • nl
7
Prima verblijf om Hanoi te ontdekken!
Pros:

Prima kamers met leuke rooftopbar op loopafstand van de stad.

Cons:

De kamers waren best gehorig. Geluiden bij buren en op de gang waren duidelijk te horen( ook ‘‘s nachts)

2026-08-14 • via Nuitee
N
Nele • solo_traveller • be
10
Pros:

Super vriendelijk personeel

Cons:

Niets

2026-08-13 • via Nuitee
A
Ali Hakan • solo_traveller • tr
10
Pros:

Very polite kind friendly and supportive staff. Good location. Good breakfast.

2026-08-12 • via Nuitee
C
Castor Jr • extended_group • au
9
2026-08-11 • via Nuitee
Z
Zoe • extended_group • gb
9
Comfortable and clean
Pros:

Comfortable and clean with good gym facilities. Good choice for breakfast

2026-08-10 • via Nuitee
C
Charlyne • couple • fr
6
Bonne emplacement chamber propre personnel sympa
Pros:

j’ai aimer le petit déjeuner

Cons:

La climatisation je suis tomber malade

2026-08-09 • via Nuitee
P
Patrick • solo_traveller • fr
10
Super séjour dans cet hôtel de qualité 😍
Pros:

Le personnel est très agréable et compétent ! L’hotel est super bien situé et la chambre et les services parfaits !

2026-08-07 • via Nuitee
A
Alexandra • solo_traveller • es
8
2026-08-07 • via Nuitee
S
Saad • couple • ma
10
Good staff and good location
Pros:

I had a wonderful stay at this hotel and would highly recommend it. The location is excellent, making it easy to explore the surrounding area and access everything I needed.

A special thank you to Tom, the Front Office Manager, for his outstanding hospitality and for kindly upgrading my room, which made my stay even more enjoyable. I also want to thank Jenny at the restaurant reception for her warm welcome, professionalism, and excellent service throughout my visit.

The staff were friendly, attentive, and always willing to help, creating a truly memorable experience. I look forward to staying here again on my next visit

2026-08-06 • via Nuitee
J
Jeremy • solo_traveller • us
10
Lewis is an amazing host from the beginning, he helped me book excursions for the day and ensured everything was to my l
Pros:

The location was convenient and not too touristy. The breakfast is one of the best I have ever experienced in a hotel while traveling.

Cons:

The Rooftop Bar was lacking. No one there most of the time

2026-08-05 • via Nuitee
O
Olivier • solo_traveller • be
8
2026-08-05 • via Nuitee
J
Justin • couple • au
6
2026-08-02 • via Nuitee
R
Robin • solo_traveller • dk
7
2026-07-24 • via Nuitee
L
Loesje • family_with_children • be
9
Pros:

Goede locatie in old quarter, op paar minuten wandelen ben je in de drukke straatjes en bij het meer.
Er is een jacuzzi op het dakterras.
Goede communicatie ivm ophalen van luchthaven.

Cons:

De badkamer is open naar de slaapkamer.

2026-07-24 • via Nuitee
J
James Eddie Edwards • solo_traveller • gb
10
2026-07-22 • via Nuitee
廉幃 • solo_traveller • tw
9
Pros:

員工的熱情服務

Cons:

床似乎不太穩定，有異音

2026-07-21 • via Nuitee
A
Alvaro • couple • es
7
Hanoi 4 días
Pros:

Ubicación relativamente cerca del centro y resto de zonas

Cons:

Desayuno, no recargaron geles y la calle no es la mejor aunque está justo en el límite

2026-07-19 • via Nuitee
H
HEDMAR OSWALDO • couple • co
8
Buena relación costo beneficio
Pros:

Buena relación costo beneficio

Cons:

La entrada al hotel es un poco desagradable

2026-07-19 • via Nuitee
R
RAGHAD • couple • sa
1
2026-07-12 • via Nuitee
S
Sharon • solo_traveller • au
7
2026-07-10 • via Nuitee