GRAND CITITEL Hanoi Hotel & Spa

Hotels
8.9 (571 reviews)
13B Tong Dan, Trang Tien Ward, Hoan Kiem District , Hanoi , vn

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Good location
Value for money
Cons:
Noise issues
Slow elevator
Small rooms

Categories

Cleanliness
8.18
Guests appreciated the clean rooms but mentioned some issues like small rooms and problems with the elevator.
Service
9.65
Exceptional service mentioned multiple times, with staff being very friendly and helpful.
Location
9.19
Central location noted positively; guests felt safe despite being in a narrow alley.
Room Quality
8.14
Rooms were spacious but had issues with noise and layout that limited privacy.
Amenities
8.67
Standard amenities in line with expectations for a hotel of this tier, with some mentions of gym needs.
Value for Money
9.13
Strong value for the price, offering good services and comfort.
Food and Beverage
9.18
Breakfasts were described as excellent and sensational by guests.
Overall Experience
9.05
Overall positive experiences with only minor concerns mentioned by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:31

Property Description

Central Location in Hoan Kiem District
Located just minutes away from top attractions like the Vietnam Revolution Museum and Hanoi Opera House, Grand Cititel Hanoi Hotel offers the perfect base to explore Hanoi.

Modern Amenities and Comfortable Rooms
Experience comfort in every corner with stylish rooms equipped with air conditioning, flat-screen TV, and private bathrooms with free toiletries.

Convenience at Your Fingertips
Enjoy a hassle-free stay with 24-hour front desk service, self check-in machine, and a gym room available. Plus, indulge in a daily buffet breakfast at the on-site restaurant.

Book now for an unforgettable stay at Grand Cititel Hanoi Hotel, where convenience meets luxury.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    People 5 years old and over stay for VND 600,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 571 reviews
Cleanliness: 8.18
Service: 9.65
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 9.13
Food and Beverage: 9.18
Overall Experience: 9.05
C
Cornelia • couple • de
9
moderne Zimmer und schöne Dachterrassse
Pros:

Das Zimmer war modern und geräumig. Gutes Frühstück ab 6 Uhr. Tolle Lage und nettes Personal. Schöne Dachterrasse.

2026-05-09 • via Nuitee
يوسف • solo_traveller • sa
8
2026-05-07 • via Nuitee
P
Paola • solo_traveller • fr
9
Au calme et avec du personnel adorable
Pros:

L'amabilité du personnel : Lisa et ses collègues ont été adorables.
Le calme dans l'hôtel malgré sa position très centrale.
Les chambres

Cons:

La qualité du petit déjeuner, même si le choix est grand, je trouve que ce n'est pas superbe. Cependant ça fait très bien l'affaire

2026-05-05 • via Nuitee
R
Resureccion • extended_group • ph
8
Pros:

Service

Cons:

No bidet.. hassle

2026-05-04 • via Nuitee
M
Marcus • couple • hk
1
Pros:

Nothing

2026-05-04 • via Nuitee
H
Hazel • couple • kh
10
Lovely stay with friendly staff
Pros:

This was a lovely hotel in the French Quarter. The staff were extreme friendly and very helpful.
The breakfast had a good selection including enough for vegans

Cons:

Nothing

2026-05-02 • via Nuitee
P
Pita • solo_traveller • us
10
2026-05-01 • via Nuitee
L
Laszlo • solo_traveller • us
6
2026-04-29 • via Nuitee
D
Dwi Imelda Wangsa • extended_group • id
7
Overall it was ok.
Cons:

The cafe staff didnt really understand english. I asked for half cooked scramble egg buat they cooked it until very well done. Also We are not allowed to take the slippers.

2026-04-25 • via Nuitee
K
Khuê • couple • vn
10
Pros:

Khách sạn tuyệt vời
Bạn nhân viên lễ tân tên Tiên thân thiện, niềm nở, hỗ trợ nhiệt tình

2026-04-24 • via Nuitee
G
Guillaume • solo_traveller • la
9
Pros:

Accueil agréable, belle chambre calme.
Literie confortable.
Petit déjeuner varié.
Bon emplacement.

2026-04-23 • via Nuitee
W
Ward • couple • be
10
Wauwza
Pros:

This was our 2nd stay at the Grand Cititel.
We loved everything from the convenient location to the spacious rooms and amazing breakfasts buffet.

Special thanks to Candice, Lisa and Jenny who went the extra mile to make our stay unforgettable.

Cons:

Absolutely nothing

2026-04-21 • via Nuitee
W
Ward • couple • be
10
Pros:

Clean modern rooms
Excellent breakfast buffet
Friendly staff

Cons:

Nothing I can think of

2026-04-19 • via Nuitee
J
JOEVILYN • couple • au
5
very expensive, not worth the price
Pros:

accessibility

Cons:

very expensive and the alley to the entrance is dirty, full of motorbikes and street food

2026-04-16 • via Nuitee
A
Allin • couple • us
10
Safe and clean no need to pay more.
Cons:

Only issue we had was the taxi we’d book through the hotel to pick us up from the airport didn’t show but they deducted it from our bill.

2026-04-13 • via Nuitee
D
Danielle • solo_traveller • fr
9
2026-04-11 • via Nuitee
A
Ankit • family_with_children • jp
8
2026-04-09 • via Nuitee
M
minza • solo_traveller • lk
7
2026-04-08 • via Nuitee
F
Fernanda • couple • es
9
All good but pool is a lie
Pros:

Excellent location, not very noisy considering where it is, clean and with a good breakfast.

Cons:

The pool in the picture is a lie. It’s a big jacuzzi, it was dirty. The photographer did a miracle in the picture to look that big

2026-04-06 • via Nuitee
I
Ivy • solo_traveller • us
9
Pros:

Big room ! Nice mirrors and good location

Cons:

Everything was good

2026-04-03 • via Nuitee