GRAND CITITEL Hanoi Hotel & Spa

Hotels
8.9 (612 reviews)
13B Tong Dan, Trang Tien Ward, Hoan Kiem District , Hanoi , VN
+84 24 3933 0123

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Good location
Value for money
Cons:
Noise issues
Slow elevator
Small rooms

Categories

Cleanliness
8.18
Guests appreciated the clean rooms but mentioned some issues like small rooms and problems with the elevator.
Service
9.65
Exceptional service mentioned multiple times, with staff being very friendly and helpful.
Location
9.19
Central location noted positively; guests felt safe despite being in a narrow alley.
Room Quality
8.14
Rooms were spacious but had issues with noise and layout that limited privacy.
Amenities
8.67
Standard amenities in line with expectations for a hotel of this tier, with some mentions of gym needs.
Value for Money
9.13
Strong value for the price, offering good services and comfort.
Food and Beverage
9.18
Breakfasts were described as excellent and sensational by guests.
Overall Experience
9.05
Overall positive experiences with only minor concerns mentioned by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:31

Property Description

Central Location in Hoan Kiem District
Located just minutes away from top attractions like the Vietnam Revolution Museum and Hanoi Opera House, Grand Cititel Hanoi Hotel offers the perfect base to explore Hanoi.

Modern Amenities and Comfortable Rooms
Experience comfort in every corner with stylish rooms equipped with air conditioning, flat-screen TV, and private bathrooms with free toiletries.

Convenience at Your Fingertips
Enjoy a hassle-free stay with 24-hour front desk service, self check-in machine, and a gym room available. Plus, indulge in a daily buffet breakfast at the on-site restaurant.

Book now for an unforgettable stay at Grand Cititel Hanoi Hotel, where convenience meets luxury.

Important information:

Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 612 reviews
Cleanliness: 8.18
Service: 9.65
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 9.13
Food and Beverage: 9.18
Overall Experience: 9.05
P
Peta • couple • au
7
Pros:

Location was good within walking distance to the Old Quarter and French Quarter

Cons:

Sky bar didnot have a supply of drinks other than beer and soft drink

2026-10-29 • via Nuitee
M
Mary Margaret • extended_group • us
10
Short stay but everything is wonderful!
2026-10-29 • via Nuitee
D
Dabya • couple • bh
9
Pretty decent
Pros:

Great location and clean rooms

Cons:

Breakfast buffet isn’t that great

2026-10-29 • via Nuitee
S
Silvia • solo_traveller • es
6
Pros:

La ubicación es muy buena

Cons:

El desayuno era muy poco variado y no había opción de tortilla recién hecha. El personal poco amable y precio caro para lo que ofrecen.

2026-10-27 • via Nuitee
J
JULIEN • couple • fr
8
2026-10-27 • via Nuitee
T
Tanner • couple • us
9
2026-10-21 • via Nuitee
O
Oreen • family_with_children • hk
8
Pros:

Location away from the crowds. Decent breakfast. Gym access. Clean rooms.

2026-10-18 • via Nuitee
S
Samuel • couple • fr
2
the room was not properly cleaned. Dirty clothes and dust. No windows in the room
Cons:

There was dirty clothes in one of the drawers. There are a lot of dust/dirty stuff under the bed.

2026-10-16 • via Nuitee
A
Agnieszka • solo_traveller • pl
8
Pros:

Fajna lokalizacja, w centrum ale cicho. Czysto. Miły personel.

2026-10-14 • via Nuitee
J
Jason • solo_traveller • au
8
Great time in great location best place to stay in HCMC
Pros:

Location and facilities

Cons:

Nothing

2026-10-13 • via Nuitee
J
Joanna • couple • sg
8
Decent place for a short stay.
Pros:

Located on the fringe between French and Old Quarters. Quiet side of town. While the nearby streets were quiet during the night, it became alive in the morning with street vendors right outside the hotel. Room is kinda clean albeit tired looking.

Cons:

Both the toilet and shower rooms are constructed with frosted glass, too lack of privacy 🙁 Water will puddle out to the room after a shower, which is annoying. I wish they would put up a rack or hanger within the shower compartment for the towel.

2026-10-10 • via Nuitee
M
Mervat • solo_traveller • ph
8
Pros:

The staff are really nice and accommodating. Shoutout to Lewis for the swift response to our concern!

2026-09-12 • via Nuitee
O
Orthlaith • couple • gb
10
2026-09-11 • via Nuitee
J
Joyce Merle • family_with_children • ae
8
Good
Pros:

The rooms was big and the bed very comfortable for 2 adults and one toddler, enough space for sleeping together.

Cons:

At night we star smelling some cigarette smoke, never know from where it came from, we let them know at the reception and they were very polite to take our notes. So great service.

2026-09-02 • via Nuitee
S
Sonja • couple • at
9
Beautiful property, lovely food and excellent service
Pros:

Beautiful property, had cooking classes with the chef, which was great. Lovely food and service

Cons:

Quoted transfer service was excessive at the reception. More then twice the price I arranged with a driver.

2026-08-29 • via Nuitee
B
BERENICE • solo_traveller • es
10
Pros:

Everyone at the hotel, from the front desk to the restaurant were super attentative. The rooms were quiet and spotless. My family loved the breakfast buffet.

2026-08-28 • via Nuitee
M
Miriam Andreea • couple • ro
10
Excelent
Pros:

Totul era f curat, micul dejun variat și foarte delicios, aproape de magazine și cafenele.

Cons:

-

2026-08-25 • via Nuitee
M
Melany • solo_traveller • ch
10
Nothing could have been better
Pros:

Strong and reliable WiFi, breakfast starting at 6am, very helpful staff, very comfortable and clean room, nothing could have been better.

2026-08-25 • via Nuitee
S
Sabrina • family_with_children • fr
8
Pros:

Très propre. Sobre. Bien équipé. Bon petit dej

2026-08-24 • via Nuitee
G
Guy • couple • il
8
2026-08-22 • via Nuitee