Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable rooms
Cons:
Lack of cleanliness
Small parking
Food portion sizes

Categories

Cleanliness
8.79
Some complaints about cleanliness and odors in the room.
Service
10
Frequent praise for the staff's friendliness and service quality.
Location
9.76
The location received positive remarks across multiple reviews.
Room Quality
8.8
Several reviews mentioned room issues like temperature control and noise.
Amenities
9.25
Amenities like the jacuzzi were praised, though some were found lacking.
Value for Money
8.78
Comments on pricing being high compared to the offered value.
Food and Beverage
8.24
Mixed reviews on the quality and portion sizes of food.
Overall Experience
9.99
Overall impressions were very positive, with some points for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 11:19

Property Description

Luxurious Accommodation
Indulge in comfort and style at Casa Basalto, where every room is elegantly furnished with modern amenities including flat-screen TVs, air conditioning, and private balconies in select rooms. Enjoy the convenience of 24-hour room service and free WiFi throughout the property.

Convenient Location
Located just a short distance from Hidalgo Stadium and Monumental Clock, Casa Basalto offers easy access to key attractions in Pachuca de Soto. With the Felipe Ángeles International Airport also nearby, your travel convenience is guaranteed.

Exceptional Services
Experience top-notch service with a 24-hour front desk, tour desk, and airport transfers available at your disposal. Unwind in the garden, relax on the terrace, or dine in the on-site restaurant and bar for a truly memorable stay.

Book your stay at Casa Basalto now and elevate your travel experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 218 reviews
Cleanliness: 8.79
Service: 10
Location: 9.76
Room Quality: 8.8
Amenities: 9.25
Value for Money: 8.78
Food and Beverage: 8.24
Overall Experience: 9.99
K
Kathya • family_with_children • mx
7
Pros:

Esta bonitas las instalaciones

Cons:

Se oye todo entre las habitaciones, se oye las conversaciones y si gritan peor. Desafortunadamente la habitacion de a lado gritaban pero ademas cualquier conversacion se escuchaba

2026-09-14 • via Nuitee
A
Adriana • family_with_children • mx
9
Agradable
Pros:

La presentacio e higiene de las camas.

Cons:

Las especificaciones de algunos enseres.

2026-09-10 • via Nuitee
J
Jessica • solo_traveller • us
10
Pros:

Very clean hotel, great service and friendly supportive staff.

2026-09-02 • via Nuitee
L
leslie andrea • solo_traveller • mx
10
2026-08-24 • via Nuitee
K
Karen • solo_traveller • mx
10
Lo vale
Pros:

Muy limpio y cómodo. En una zona bonita con plaza comercial y restaurantes cerca. El restaurante no es barato pero bueno, muy frecuentado por la gente que vive en Pachuca.

Cons:

Nada, todo muy bien.

2026-08-09 • via Nuitee
E
EVA MARIA • solo_traveller • mx
10
Pros:

Súper limpio !! El personal muy amable

2026-08-06 • via Nuitee
R
Ruben Lara • solo_traveller • mx
10
2026-08-02 • via Nuitee
C
Cesar • couple • mx
7
O practical a good place to stay in Pachuca
Pros:

The rooms and staff

Cons:

There are noise from the others rooms,

2026-07-25 • via Nuitee
M
MARIA DEL CARMEN • solo_traveller • mx
10
Pros:

La decoración y el tamaño de la habitación

Cons:

Nada

2026-07-23 • via Nuitee
C
citlali elizabeth • solo_traveller • mx
8
2026-07-20 • via Nuitee
Y
Yeo • solo_traveller • mx
9
Pros:

La ubicación y el staff

Cons:

La tv , dificil de usar, WiFi tambien malo

2026-07-17 • via Nuitee
V
Vaquero • solo_traveller • mx
8
2026-06-22 • via Nuitee
L
Lmth • family_with_children • mx
8
2026-06-18 • via Nuitee
A
Alfonso Magaña Corona • solo_traveller • mx
8
2026-06-13 • via Nuitee
J
Jorge • solo_traveller • mx
10
2026-06-02 • via Nuitee
A
Adolfo • couple • mx
5
2026-05-25 • via Nuitee
S
salgado • solo_traveller • mx
10
2026-05-21 • via Nuitee
C
Carlos • solo_traveller • mx
6
Malo
Pros:

No pudimos desayunar por que lo sirven a partir de las 8:00 y lo necesitábamos a las 7:00

Cons:

Las almohadas son malísimas. Tengo todavía dolor de cuello. La TV nunca funcionó y el colchón muy incomodo

2026-05-19 • via Nuitee
M
Mauricio • solo_traveller • mx
10
2026-05-18 • via Nuitee
G
Guadalupe Anahi • solo_traveller • mx
10
Pros:

Es un hotel muy bien ubicado, todo muy limpio y comodo

2026-05-11 • via Nuitee