Four Points Flex by Sheraton Yokohama West

Hotels
•
Marriott
9 (1338 reviews)
2-17-6 Minamisaiwai, Nishi-ku, Yokohama, Kanagawa, 220-0005 , Yokohama , JP
+81 45-321-1070

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Facilities

Newspapers in lobby (surcharge)
Free WiFi
24-hour front desk
Elevator
Safe-deposit box at front desk
Smoke-free property
Braille or raised signage
Newspapers in lobby (surcharge)
Wheelchair-accessible public washroom
Well-lit path to entrance
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Small rooms
Cleanliness issues noted
Confusing directions

Categories

Cleanliness
8.5
Some reviews mentioned issues with cleanliness; overall could improve.
Service
9.5
Many mentions of helpful and friendly staff.
Location
9.5
Highly praised for convenience and accessibility.
Room Quality
8.5
Rooms are clean but often small; some guests expected more space.
Amenities
9
Adequate amenities were acknowledged, though not extensively reviewed.
Value for Money
9
Generally considered a good value, but room size could be a concern.
Food and Beverage
8.5
No strong opinions, but some indicate better options could exist.
Overall Experience
9.5
Overall experience rated highly despite some minor caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:59

Property Description

Discover unparalleled comfort at Four Points Flex by Sheraton Yokohama West, where modern elegance meets convenience.

Spacious Guestrooms
Unwind in one of our 156 well-appointed guestrooms featuring refrigerators and flat-screen televisions. Enjoy the luxury of deep soaking bathtubs in private bathrooms, ensuring a restful retreat during your stay.

Convenient Amenities
Stay connected with complimentary wireless internet access throughout the hotel and take advantage of our 24-hour front desk and laundry facilities. Our on-site restaurant offers delightful meals to satisfy your cravings.

Prime Location
Nestled in the heart of Yokohama (Nishi), our hotel is just minutes from popular attractions such as the Anpanman Museum and K-Arena Yokohama, making it the ideal base for exploring the vibrant city.

Reserve your stay today and embrace the perfect blend of comfort and convenience!

Important information:

  • Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9
Based on 1338 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.5
P
Piyarat • solo_traveller • th
9
Great
Pros:

ห้องดูสะอาดและใหม่ ตั้งอยู่ใกล้แหล่งช้อปปิ้ง ร้านอาหาร และสถานีรถไฟ

2026-07-21 • via Nuitee
A
AYAKA • couple • jp
10
2026-07-20 • via Nuitee
A
AYAKA • couple • jp
10
2026-07-20 • via Nuitee
M
M • solo_traveller • in
7
Overall good, but for few discomforts
Pros:

Cleanliness and excellent staff

Cons:

Room size was too small, no food options for vegetarian at the Restaurant

2026-07-19 • via Nuitee
M
Manabu • solo_traveller • jp
10
2026-07-16 • via Nuitee
T
TAKAKO • solo_traveller • jp
8
また、お世話になるかも
Pros:

シングルベッドからダブルベッドの部屋に無料で変更して頂きました。部屋も綺麗でした。イオンが近くにあってよかった。

Cons:

駅から少し遠く感じました。

2026-07-15 • via Nuitee
W
Wen Xin • solo_traveller • tw
8
Pros:

出車站一路沿著熱鬧的街道走就會抵達，離車站有一點點距離。房間本身乾淨整潔，就日本常見旅館大小。

Cons:

有點貴，以平日價格加上沒有其他服務，跟這個房間大小來說。

2026-07-11 • via Nuitee
P
Pei Yu • solo_traveller • tw
8
Pros:

地點在人多的地方，即使在9點後人潮也不少
附近很多店家
但是房間裡很安靜，聽不太到外頭的聲音

2026-07-09 • via Nuitee
N
Noa • family_with_children • jp
3
責任転嫁するところには二度と泊まらない
Pros:

部屋の悪臭と汚れを伝えたところ、部屋を交換してもらえた。

Cons:

ダブルにしていましたが、部屋が想像以上に狭い。
清掃が意気届いてなく、酷すぎたので部屋を交換してもらった。その際ホテルの方は、「清掃会社が新しく変わったから」と清掃会社の責任にしていた。交換してもらった部屋にもゴミ箱のゴミがそのまま入っていた。

2026-07-06 • via Nuitee
H
HSIN MING • extended_group • tw
10
2026-07-04 • via Nuitee
F
FUMI • solo_traveller • jp
8
良かったです
Pros:

台風で旅行自体どうなるか、でしたが問い合わせにも迅速丁寧に返信いただき、安心できました

Cons:

少し狭いくらいです

2026-07-03 • via Nuitee
W
WEI HSIANG • solo_traveller • tw
10
Pros:

方便、乾淨

2026-07-02 • via Nuitee
S
Sakura • solo_traveller • jp
8
2026-06-30 • via Nuitee
T
Takumi • solo_traveller • jp
8
2026-06-29 • via Nuitee
S
Shihomi • couple • jp
7
2026-06-27 • via Nuitee
R
Robert • couple • us
8
Perfect home away from home, with the location being a perfect base for daily adventures in the area
Pros:

The location, not far from Yokohama Station, with many shopping and dining options nearby, was perfect. The bed was extremely comfortable. The staff were friendly and accommodating, and most could speak English well enough, which avoided the awkward use of a translator app.

Cons:

The room was even tinier than we expected. Our baseline for comparisons is the Toyoko Inn hotel chain. Those have far less comfortable beds, but the room space is just a little larger.

2026-06-26 • via Nuitee
K
Ken Sok Sok • solo_traveller • jp
8
一人や友人と2人ならお得
Pros:

とても便利なロケーションでした。

Cons:

部屋は狭いですね。でも、清潔で使いやすかったです。

2026-06-24 • via Nuitee
P
PEI xiu • couple • tw
10
2026-06-21 • via Nuitee
S
SATOSHI • solo_traveller • jp
6
2026-06-20 • via Nuitee
まり • solo_traveller • jp
10
2026-06-14 • via Nuitee