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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Spa/wellness center
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Currency exchange
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Accessible parking
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Parking garage
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Concierge service
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Grocery deliveries
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Wheelchair accessible
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Heated pool
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Indoor pool
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Toilet with grab rails
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Kid-friendly buffet
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Wine/champagne
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Coffee Shop on site
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Fruits
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Steam room
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Fitness/spa locker rooms
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Fitness classes
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Personal trainer
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Themed dinner nights
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Happy hour
Review Highlights
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Property Description
Luxurious Silk Road Inspired Design: Grand Hyatt Xi'an offers guest rooms adorned with cosy furnishings and modern decor, reflecting elements of the Silk Road heritage.
Culinary Delights: Indulge in a diverse gastronomic journey at 5 restaurants and bars, serving local and multicultural cuisine for a delightful dining experience.
Convenient Location and Amenities: Enjoy a 5-minute walk to Xi’an Greenland PICO International Conference and Exhibition Centre, and avail the free tour bus service during weekends. The hotel is also conveniently located within close proximity to key transportation hubs and attractions.
Plan your next stay at Grand Hyatt Xi'an to immerse yourself in luxury and cultural excellence.
A deposit may be required at the property.
Location
Guest Reviews
Everything from the staff, the decor the food and the facilities were wonderful.
Top tier service from the staff and my room was AMAZING!
I was here solo for a birthday trip and they were kind enough to give me a little cake to celebrate.
I also dined at Chang’an Bridge - the food was delicious, definitely one of the best meals I had in China 🇨🇳
It’s a bit far from the City Wall where most of the tours leave from, but it’s very close to a subway station or a 25-30min drive to the wall.
Nice lobby
Very few staff. Only 2ppl at the front desk usually. Interior not well maintained. Doesn't feel like a5 star hotel at all in terms of service and details.
there are some few functionaries could be much better if they are better trained. Ex. The sauna today was all off at 7 PM and the schedual considered in your official info is that it closes at 10:30 PM Not only they were disconected. There were also not towels avilable
This intends to be a positive critic that could get your hotel even better
Big rooms
Service in the restaurant very slow
A little bit outside
Great value for money , hotel and facilities are top
Takes time to get to the city center
Great hotel in historical city
Amazing hotel, good location, and rooms a nice!
Unfortunately the AC didn’t work in our room (26C) inside, and despite sending a technician in, didn’t work.
The hotel kindly offered to move our rooms but moved us to a smoking room (which we only realised once we got there) and we then had to move back to our hot room at 10pm at night.
Given the trouble I’d expected more than an apology and the best we were offered (after asking) was a free breakfast!
What topped it off was 15 minutes later when we ordered room service, they forgot one of the main meals, so my wife and I had to eat separately.
Very good hotel, but need to set the heating out.
The pool changing room and facilities weren’t clean and felt dirty.
I have mixed feelings about my recent stay at the Hyatt. On one hand, the hotel is generally very nice and the staff is helpful. However, our arrival was quite disappointing.
We checked in late at around 1:00 AM after a long journey and were exhausted. Unfortunately, the air conditioning in our room wasn't cooling properly, it was only blowing air like a fan.
Because we were so tired, we didn't realize it immediately and spent the night in a room that was 27°C. I woke up the next morning with a terrible headache from the heat.
To the hotel's credit, they moved us to a larger, better room the next day. While I appreciate the upgrade, the "Hyatt experience" is supposed to guarantee a perfect night's sleep from day one, and unfortunately, that wasn't the case here
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