Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Room service
Heating
Family rooms
Garden
Pets allowed
Hiking
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Cons:
Breakfast quality could improve
Noise from construction nearby

Categories

Cleanliness
9.34
The hotel is described as clean and tidy, ensuring a pleasant stay.
Service
9.81
Staff are consistently described as friendly and helpful, enhancing the guest experience.
Location
9.35
Most reviews praise the location, though some note it being high above the center.
Room Quality
9.3
Rooms are spacious, comfortable, and equipped with good amenities.
Amenities
9.83
Guests appreciate amenities like smart TVs, balconies, and breakfast included.
Value for Money
8.79
While some value aspects were positively noted, breakfast quality received criticism.
Food and Beverage
8.34
Breakfast quality was mentioned as needing improvement despite it being enjoyable.
Overall Experience
9.61
Overall stays received high praise with minor imperfections noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:21

Property Description

Central Location and Convenience
BaseCamp Hotel is ideally situated in the heart of Zermatt, just minutes away from the town center and ski bus stop. Enjoy easy access to all the attractions and activities the area has to offer.

Comfort and Relaxation
Indulge in spacious rooms equipped with modern amenities like flat-screen TVs and free WiFi. Unwind in the sauna or cozy up by the fireplace in the lounge after a day of adventure in the mountains.

Ski-Friendly Facilities
Take advantage of the ski storage room with a boot dryer, perfect for storing your gear securely. With the Sunnegga Cable Car and Zermatt Train Station nearby, exploring the alpine wonders is a breeze.

Book your stay at BaseCamp Hotel now for a perfect blend of comfort and convenience in Zermatt.

Important information:

Please note that Zermatt is a car-free resort. Please park your car in Täsch and proceed by train (leaving every 20 minutes).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

9.3
Based on 1132 reviews
Cleanliness: 9.34
Service: 9.81
Location: 9.35
Room Quality: 9.3
Amenities: 9.83
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.61
C
Christine • solo_traveller • ch
9
1 nuit à Base Camp hotel
Pros:

chambres avec nom de montagnes, tout est boisé et très joli, petit déjeuner avec des originalités sympathiques comme granola fait maison ( qu'on recoit meme en cadeau lors du départ, , et noms des aliments sur des petits cailloux decorstifs, plusieurs attentions importantes; et personnel très agréable

Cons:

Rien

2026-09-12 • via Nuitee
R
RISAKO • couple • jp
10
2026-09-12 • via Nuitee
C
Christian • couple • ch
9
Schöne zentral gelegen Location
Pros:

Schönes, grosses Zimmer mit wunderschönem Ausblick auf das Matterhorn.
Personal sehr freundlichen und hilfsbereit.
Ein tolles Frühstück. Lage zentral.

Cons:

Leider hatte es nebenan eine Baustelle und es war recht laut. Dies ist jedoch ja nicht Fehler vom Hotel.

2026-09-11 • via Nuitee
M
Milan • solo_traveller • cz
10
Pros:

Alles schone.⁹

2026-09-11 • via Nuitee
E
enrique • solo_traveller • de
9
Pros:

The room with the balcony and the view over the Matterhorn.

2026-09-09 • via Nuitee
M
Moni Ze • solo_traveller • at
10
Pros:

Das Zimmer war top. Sehr gute Matratze.

Cons:

Leider der Teppichboden

2026-09-08 • via Nuitee
D
Daniele • solo_traveller • fr
9
Excellent rapport qualité prix pour Zermatt
Pros:

Joliment décoré, literie, hyper confortable, nombreuses chaînes de télévision international

Cons:

Rien

2026-09-08 • via Nuitee
Y
YUKI • solo_traveller • us
10
Pros:

made eggs to order, not just continental

2026-09-07 • via Nuitee
E
Emily • extended_group • us
10
2026-09-06 • via Nuitee
P
Philipp • solo_traveller • ch
9
2026-09-06 • via Nuitee
Y
Yi • solo_traveller • au
10
Pros:

Fantastic hotel - very well furnished, great breakfast, terrific views and friendly staff. Very good all around and very cozy and comfortable!

2026-09-06 • via Nuitee
C
Charles-Étienne • solo_traveller • pt
9
Pros:

Personnel agréable
Très bon petit-déjeuners
Emplacement idéal, pas trop bruyant pendant la nuit

Cons:

Nous avions 2 lits simples collés pour faire un lit double

2026-09-04 • via Nuitee
J
Jyun Ping • solo_traveller • tw
10
2026-09-01 • via Nuitee
H
Hana • solo_traveller • kr
10
Pros:

마테호른 잘 보임. 넓고 쾌적.

Cons:

없음.

2026-08-27 • via Nuitee
P
p • family_with_children • gb
10
Excellent!
Pros:

staff were incredibly helpful, lovely hotel, hope to return

Cons:

nothing to improve

2026-08-26 • via Nuitee
S
Shreyas • extended_group • nl
9
Great stay with amazing breakfast
Pros:

The location and breakfast are amazing. Good comfort with nice beds that don’t squeak even on the upper berth. Amazing view of the Matterhorn.

Cons:

Was slightly warm even though the night temperature dropped to 14 degrees outside. We had to leave the windows open.

2026-08-24 • via Nuitee
S
Stefan • couple • ch
8
2026-08-24 • via Nuitee
M
mswch • couple • ch
10
2026-08-24 • via Nuitee
M
Markus V. Rohrer • solo_traveller • ch
8
2026-08-23 • via Nuitee
C
CHIA CHUN • couple • tw
10
整體的住宿環境都很棒，強力推薦
Pros:

風景很美，浴室白天採光很好

Cons:

浴室蓮蓬頭水量不足

2026-08-23 • via Nuitee