Grand Central Hotel Belfast

Hotels
9 (4702 reviews)
9-15 Bedford Street , Belfast , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Poor service
Cleanliness issues

Categories

Cleanliness
7.96
Some complaints about cleanliness with nuts found in the room.
Service
8.93
Mixed reviews with some excellent service but also significant complaints regarding responsiveness.
Location
9.47
The hotel is located in a great area with easy access to city attractions.
Room Quality
9.42
Rooms are described as spacious and luxurious.
Amenities
9.45
Great selection of bars and facilities, though some guests mentioned issues with lifts.
Value for Money
8.91
Good value considering location and quality, but some guests found service not matching expected standards.
Food and Beverage
8.96
Food quality generally praised, with some comments on specific service issues.
Overall Experience
8.93
Varied experiences with some guests loving the stay while others had significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 15:59

Property Description

Observatory Bar with Stunning Views
Experience breathtaking views of Belfast at the Observatory Bar located in the tallest building in the city, Hastings Grand Central Hotel. Enjoy sipping on your favorite drink while taking in the panoramic cityscape.

Convenient Location near Top Attractions
Located just minutes away from The Waterfront Hall, The Belfast Empire Music Hall, and SSE Arena, our hotel offers easy access to the best of Belfast's entertainment scene. Explore nearby landmarks like Titanic Belfast and Customs House Belfast with ease.

Comfortable Rooms and Delicious Dining
Relax in guest rooms featuring modern amenities like flat-screen TVs, air conditioning, and city views. Start your day with a delicious Full English/Irish breakfast and savor local dishes at our in-house restaurant. Our attentive staff is always ready to assist you at the 24-hour front desk.

Book your stay at Hastings Grand Central Hotel for a memorable Belfast experience!

Important information:

When booking more than 5 rooms, different policies and additional supplements may applyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs GBP 30 per day.

Location

Guest Reviews

9
Based on 4702 reviews
Cleanliness: 7.96
Service: 8.93
Location: 9.47
Room Quality: 9.42
Amenities: 9.45
Value for Money: 8.91
Food and Beverage: 8.96
Overall Experience: 8.93
C
Claire couple gb
10
2026-07-25 via Nuitee
F
Fariba couple us
8
I
Pros:

The location and the size of the room. Also very clean.

Cons:

No electrical out let in the bath room. No refrigerator. You have to ask for it.
They brought us the refrigerator and put it in the middle of the room. We needed to put the refrigerator on the desk to p plug in.

2026-07-24 via Nuitee
F
fiona couple ie
10
Great hotel,staff so friendly, very clean & beautiful breakfast.. will definitely be back!
Pros:

Great hotel everything about is just fab!

Cons:

Nothing!

2026-07-23 via Nuitee
E
Ewan couple gb
10
Amazing
Pros:

Everything

Cons:

Everything

2026-07-23 via Nuitee
L
Lisa extended_group ie
8
Pros:

Breakfast was lovely, staff were all so helpful, friendly and professional. Room was great size. Valet parking was so handy. We loved the rooftop bar experience too

Cons:

One negative was that we booked a king room and it was two single beds pushed together. Otherwise a really positive experience and we cant wait to go back

2026-07-23 via Nuitee
C
Corrie extended_group gb
5
2026-07-23 via Nuitee
J
John solo_traveller sa
10
Pros:

Ciaran, was fantastic, the reception people were great.

I would recommend to, Orla at breakfast amazing

Cons:

Breakfast

2026-07-22 via Nuitee
D
Deirdre couple gb
7
2026-07-22 via Nuitee
C
Carol family_with_children gb
10
Excellent stay. Staff were very accommodating.
2026-07-21 via Nuitee
D
David solo_traveller ie
9
2026-07-21 via Nuitee
S
Samantha solo_traveller gb
4
Pros:

Location
Food

Cons:

Very strong and over powering chemical / cleaning product smell in room on arrival .

Extremely long wait for cocktails and food in cafe.

2026-07-21 via Nuitee
I
Irvine solo_traveller gb
9
Cut the legs off the bed and lie low 🤙
Pros:

Deluxe room was incredible

Cons:

My girlfriend and I had added 3 extra hours to late check out which was confirmed by reception. Unfortunately the cleaners didn't get the same information as one ignoredly made her way into our room "lucky enough we had the lock on" she shouted a lot of verbal abuse to us in room 1907. But besides the point our stay wasn't tarnished by this.

2026-07-21 via Nuitee
N
Nichola extended_group gb
7
Good location, views from the roof top bar very nice,
Pros:

Location, comfortable bed

Cons:

No mini bar or fridge in the room

2026-07-20 via Nuitee
R
Rebecca couple gb
7
2026-07-20 via Nuitee
L
Laura solo_traveller gb
10
2026-07-20 via Nuitee
C
Catherine extended_group ie
9
Exceptional staff, a beautiful hotel.
Pros:

What a beautiful Hotel. The staff were exceptional. They made us feel so welcome.
The Bed OMG the comfort. We loved it.

2026-07-19 via Nuitee
J
James extended_group ie
10
2026-07-19 via Nuitee
B
Brandon solo_traveller gb
3
Pros:

I like how part of our issue was fixed instantly and also enjoyed the breakfast, it was great.

Cons:

I didn't like how when we arrived my pregnant partner could smell old food and we found rubbish and pizza boxes in the cupboards - although this was fixed for us when we rang reception.

Later that night our air conditioning in the room didn't work at all. This was an issue for me, but more so an issue for my pregnant partner who suffered all night with the heat and didn't get any sleep.

For a 5 star hotel and our first time staying here, it has put us off staying again. As we have had better stays at other hotels in the city that aren't 5 star.

2026-07-19 via Nuitee
Z
Zara couple gb
10
2026-07-19 via Nuitee
H
Hanvey couple gb
9
2026-07-19 via Nuitee