Tollgate Hotel & Leisure

Hotels
6.2 (1127 reviews)
Ripon Road , Stoke on Trent , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Heating
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Affordable
Convenient parking
Cons:
Dirty rooms
Cold temperature in rooms
Inadequate facilities

Categories

Cleanliness
4.91
Many reviews mentioned dirty rooms, damp smells, and stained sheets.
Service
8.38
Some reviews noted helpful staff, but negative experiences were also mentioned.
Location
8.42
The location received mixed sentiments; some appreciated parking and accessibility.
Room Quality
4.87
Rooms reported as cold and outdated with several maintenance issues.
Amenities
5.9
Limited amenities mentioned; overall appearance is dated and needs a revamp.
Value for Money
7.36
Some found it affordable but questioned its value given the conditions.
Food and Beverage
3.91
No food options available and complaints about inadequate services.
Overall Experience
5.88
Reviews reflect significant disappointment with overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:37

Property Description

Luxurious Accommodation with Stunning Garden Views

Dining Excellence: Indulge in delicious meals at our on-site restaurant and unwind with your favorite drink at the bar.

Family-Friendly Environment: Enjoy spacious family rooms and modern amenities ensuring a comfortable stay for all guests.

Convenient Location: Explore nearby attractions such as Alton Towers and Capesthorne Hall, with easy access to Manchester Airport for your travels.

Experience comfort and convenience at Tollgate Hotel & Leisure - Book your stay now!

Important information:

Guest will be asked to present valid debit or credit card to process a Pre-auth at the reception. Cardholder should be the guest who is check in to the hotel. Your card will be charged if found any damages or smoking in the room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.2
Based on 1127 reviews
Cleanliness: 4.91
Service: 8.38
Location: 8.42
Room Quality: 4.87
Amenities: 5.9
Value for Money: 7.36
Food and Beverage: 3.91
Overall Experience: 5.88
J
Jarju solo_traveller gb
7
2026-08-29 via Nuitee
M
Mary Ann couple au
9
Our Stay was very comfortable and staff were very helpful
Pros:

Staff were very helpful

2026-08-28 via Nuitee
D
Diane solo_traveller gb
8
Pros:

Clean and tidy, easy to check in and out. No problems for parking

Cons:

Nothing- good value budget hotel

2026-08-25 via Nuitee
P
Paul solo_traveller gb
5
Was ok for what I needed as I wasn’t in the room very long it was ok but if I was staying in the room for longer I would
Pros:

Ideal location, quiet area, everything needed within short distance

Cons:

Staff were not very informative - free WiFi but no passwords located in the room and not verbally told by hotel staff, signs in car park saying to enter registration plate to avoid parking eye charge not mentioned when checking in (the camera has been taken away), room had old carpet, damaged window fittings and curtains were heavily stained, kettle thick with dust inside, strange smell in room

2026-08-23 via Nuitee
S
Samantha solo_traveller gb
8
2026-08-22 via Nuitee
D
Dale solo_traveller gb
9
2026-08-22 via Nuitee
I
Iain solo_traveller gb
1
2026-08-18 via Nuitee
S
Steve solo_traveller gb
5
2026-08-18 via Nuitee
R
Rod the mod. solo_traveller gb
7
2026-08-12 via Nuitee
M
Mick couple gb
8
2026-08-12 via Nuitee
G
Gary couple gb
6
2026-08-11 via Nuitee
K
Kirsty solo_traveller gb
2
2026-08-10 via Nuitee
C
Comiskey family_with_children ie
4
Pros:

Check out Is way too early

2026-08-09 via Nuitee
R
Ryan couple gb
8
Very happy and will definitely stay again
Pros:

Comfortable, Clean, Staff were good, located right by a shop

Cons:

Bath plug didn’t fit so we had to improvise and had a few issues with key card but other than that no real issues like a lot of people make out

2026-08-07 via Nuitee
C
Colin family_with_children gb
3
2026-08-06 via Nuitee
D
Darren family_with_children gb
1
Never again, read reviews first
Pros:

Nothing

Cons:

Said they had electric car chargers but there was only one and had a nightmare trying to get them to let me use it
Place was dirty, staff more useless, ex refugee camp

2026-08-03 via Nuitee
C
Conroy solo_traveller gb
10
2026-08-02 via Nuitee
R
Russ solo_traveller gb
9
Hidden gem
Pros:

I found the checking in was straightforward, pleasant receptionist, everything was spotless and the facilities were excellent. Absolute bargain

Cons:

Nothing

2026-08-02 via Nuitee
H
Hunt solo_traveller gb
5
Not the best
Pros:

Not much

Cons:

I had the wrong room and I had three canisters on the top of my wardrobe and a spoon in my bed and one of the canister fell on me when I opened the wardrobe door.

2026-07-25 via Nuitee
A
Andrea solo_traveller hu
8
2026-07-21 via Nuitee