Hotel Chagual

Hotels
8.7 (909 reviews)
Los Carrera LOS CARRERA 864 , La Serena , CL

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Issues with cleanliness
Inconsistent service
Poor breakfast quality

Categories

Cleanliness
8.49
Overall cleanliness was noted to be good, though some rooms had issues like mustiness.
Service
9.26
High marks for friendly staff, though inconsistencies in reception service were mentioned.
Location
9.3
Excellent central location mentioned by multiple reviews.
Room Quality
8.25
Rooms have issues, such as being cold and poorly equipped.
Amenities
8.78
Amenities mentioned positively, though the kitchen facilities had some limitations.
Value for Money
8.74
Good value highlighted, but some maintenance issues noted.
Food and Beverage
7.79
Breakfast quality was criticized and variability in service.
Overall Experience
8.96
Generally positive experience but with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 15:18

Property Description

Colonial Style Building in La Serena
Hotel Chagual, a charming colonial-style building in La Serena, offers a tranquil oasis with an interior garden for relaxation.

Diverse Room Options
Guests can choose from rooms with flat-screen TVs, some featuring private bathrooms while others offer shared facilities, catering to various preferences.

Family-Friendly Amenities
The property boasts a children's playground, ideal for families traveling with little ones.

Experience comfort and convenience at Hotel Chagual - book now for a delightful stay in La Serena!

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 909 reviews
Cleanliness: 8.49
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 7.79
Overall Experience: 8.96
M
Macelay • solo_traveller • br
8
2026-09-18 • via Nuitee
H
Herve • solo_traveller • fr
9
Pros:

L emplacement. Les installations. L accueil.

Cons:

Rien

2026-09-14 • via Nuitee
A
Atala • extended_group • cl
8
Pros:

Practico y bien ubicdo

Cons:

Desayuno con café instantáneo

2026-09-14 • via Nuitee
F
Faton • solo_traveller • fr
8
2026-09-13 • via Nuitee
K
Karsten • solo_traveller • de
8
2026-09-13 • via Nuitee
G
Gonzalo • solo_traveller • cl
10
2026-09-12 • via Nuitee
L
luis • solo_traveller • cl
10
2026-09-10 • via Nuitee
M
Matias • solo_traveller • cl
9
Céntrico, amable y económico.
Pros:

Desayuno continental típico, era con pan de molde. Habitación limpia, equipada y con cama comoda, no es un hotel de 5 estrellas pero cumple perfectamente lo que se espera. Yo reservé con baño privado y conté con todas las comodidades.
Me dejaron dejar en custodia mi bolso al llegar antes del check in durante mas de 5 horas sin costo alguno.

Cons:

Solamente el pan de molde que podría ser pan hallulla o marraqueta, pero aun así una grata experiencia.

2026-09-08 • via Nuitee
M
Mario ignacio • couple • cl
9
Una estancia tradicional al lado del centro de La Serena
Pros:

mucho. una casa tradicional, limpia , fresca y comoda

Cons:

me gustó todo

2026-09-07 • via Nuitee
C
candy • family_with_children • cl
7
Bien
Pros:

La hospitalidad

Cons:

La ubicación

2026-09-01 • via Nuitee
R
Rodrigo • extended_group • cl
9
Pros:

La comodidad

2026-09-01 • via Nuitee
S
Sanzana Guzmán • solo_traveller • cl
10
2026-08-31 • via Nuitee
E
Ester • family_with_children • cl
7
Cons:

ruidos molestos muy fuertes en la noche, y el aislamiento acustico del hotel es bien basico asi que no dormí mucho.

2026-08-30 • via Nuitee
F
Francisco • extended_group • cl
10
2026-08-30 • via Nuitee
O
Octavio • couple • ar
10
Calma
Pros:

La tranquilidad

Cons:

El agua de la ducha estaba fría

2026-08-28 • via Nuitee
P
placencia • solo_traveller • cl
8
Pros:

Es muy bonita la instalación

Cons:

Le faltó calefaccion a la habitación

2026-08-27 • via Nuitee
V
Vinka • family_with_children • cl
8
2026-08-27 • via Nuitee
F
Fernando • solo_traveller • cl
8
Visita a distribuidores eléctricos
Pros:

El sistema de calefacción de la habitación no calentaba casi nada, afortunadamente había frazada de polar

2026-08-25 • via Nuitee
B
Bernardita • extended_group • cl
8
Lindo hotel para descansar
Pros:

Silencioso y limpio

Cons:

El agua de la ducha era difícil regularla

2026-08-24 • via Nuitee
G
GILBERT • solo_traveller • cl
9
Pros:

Le site, le parking, le petit déjeuner

2026-08-17 • via Nuitee