Extended Stay America Suites - Charlotte - Matthews

Hotels
•
Extended Stay America Suites
7.3 (388 reviews)
1424 MATTHEWS MINT HILL RD 113 , Charlotte , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Non-smoking throughout
Fire extinguishers
Smoke alarms
Key card access
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Poor cleanliness
Limited food options

Categories

Cleanliness
5.69
Numerous guests reported issues with cleanliness and odors; overall sentiment is low.
Service
8.66
Most guests appreciated the friendly and helpful staff.
Location
8.7
Location was frequently praised for convenience and safety.
Room Quality
6.65
While some rooms were clean and comfortable, others had problems and were described as outdated.
Amenities
6.68
Limited amenities were noted, and guests stated certain items expected were missing.
Value for Money
7.64
Some guests felt they got what they paid for, while others expected better quality.
Food and Beverage
6.19
Breakfast was regarded as minimal, and coffee quality was criticized.
Overall Experience
8.16
Mixed experiences; some guests had pleasant stays despite notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:28

Property Description

Convenient Location
Located in the heart of Matthews district, Extended Stay America Suites - Charlotte - Matthews offers easy access to popular attractions such as SouthPark Mall, Mint Museum of Art, and Spectrum Center, making it an ideal choice for travelers looking to explore the city.

Modern Amenities
Enjoy a comfortable stay in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and free toiletries. Stay active at our fitness center or unwind in the privacy of your room with a private bathroom, ensuring a relaxing experience during your visit.

Helpful Services
Our friendly reception staff is ready to assist you with tips on exploring the area, ensuring that you make the most of your stay in Charlotte.

Experience the perfect blend of convenience and comfort at Extended Stay America Suites - Charlotte - Matthews. Book now for an unforgettable stay!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.

Fresh towels and linen can be exchanged at the front desk at any time.

Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment; cash is notGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.3
Based on 388 reviews
Cleanliness: 5.69
Service: 8.66
Location: 8.7
Room Quality: 6.65
Amenities: 6.68
Value for Money: 7.64
Food and Beverage: 6.19
Overall Experience: 8.16
M
Medina • solo_traveller • us
10
Pros:

Iman was nice and helpful!

Cons:

N\A

2026-06-06 • via Nuitee
M
Medina • solo_traveller • us
10
Pros:

Staff was wonderful

Cons:

N/A

2026-06-06 • via Nuitee
T
Tarouge • solo_traveller • us
10
Pros:

Everything

2026-05-27 • via Nuitee
A
Adam • solo_traveller • us
10
Pros:

Clean

Cons:

Nothing

2026-05-27 • via Nuitee
K
Keith • solo_traveller • us
1
Pros:

na

Cons:

locked in room online got to location and was told they had no rooms available. Took 3 weeks and still under investigation to receive my charge rate back.

2026-05-22 • via Nuitee
M
Medina • solo_traveller • us
10
Pros:

The staff especially Iman !
Very helpful with everything.

Cons:

N/A

2026-05-14 • via Nuitee
S
Sabriyah • couple • us
10
It was a pleasurable stay. Staff is wonderful.
2026-05-11 • via Nuitee
M
Medina • solo_traveller • us
10
Pros:

The staff especially.
Iman was very helpful!

Cons:

N/A

2026-05-05 • via Nuitee
B
Bliss • solo_traveller • us
3
Stay Somewhere Else
Pros:

This hotel is in terrible need of updating and repair. The furniture (couch, chair) in our room were dirty, cracked and peeling. Everything needed baseboards and trim , especially in the kitchen and bathroom to be replaced, recalled and painted. The info online says breakfast is included and all it was nothing but low quality plastic wrapped muffins and terrible coffee.
We didn't feel very safe, even though it wad located in a good area of town.

Cons:

Most everything.

2026-05-04 • via Nuitee
M
Medina • solo_traveller • us
10
Pros:

The staff

Cons:

N/A

2026-04-29 • via Nuitee
F
Frances • extended_group • us
2
Pros:

Honestly I only liked the staff

Cons:

The smell in the room was unbearable smelled moldy or basement like… there were stains on the walls. I still tipped because I know how hard it is to clean rooms. Cleaning in general is hard work but i stayed because of the location. I’m not the type to complain but that’s what I’ve experienced

2026-04-22 • via Nuitee
E
Emmanuel • extended_group • us
10
2026-04-21 • via Nuitee
S
Stephen • family_with_children • us
10
Pros:

Thanks..

Cons:

Thanks

2026-04-17 • via Nuitee
M
Medina • solo_traveller • us
10
Pros:

The staff were great and helpful!

Cons:

Traffic sometimes around the complex.

2026-04-16 • via Nuitee
E
Elaine Ward • couple • us
2
Shoddy facility . We did not stay.
Pros:

Front desk clerk was helpful, efficient, friendly and the only thing we liked. Location was close to highway . Clerk should get an award for working there.

Cons:

Room was shabby. Very dirty windows, One Vinyl chair that was completely ripped up. The sheets and towels looked clean but I was not about to touch them as it all was run down. Vagrant looking people in elevators , though they were polite. Did not realize people lived there. No breakfast. No acceptable restaurant for breakfast etc. in area. We left for dinner with friends then left key on front desk as there was no staff around at 10 PM Had to move to a different hotel. Properpty was entirely misrepresented on web site.

2026-04-14 • via Nuitee
B
Byron • family_with_children • us
1
Will not be back
Pros:

It was close to the field our team was playing at

Cons:

It was dirty, not inviting. Smelled. Toothpaste on the shower certain, stained sheets, bed was uncomfortable, lots of rust and cobwebs.

2026-04-13 • via Nuitee
T
tyheem • family_with_children • us
1
2026-04-09 • via Nuitee
S
Sabriyah • family_with_children • us
10
2026-04-07 • via Nuitee
M
Markeith • family_with_children • us
1
Highly Questionable business tactics or lack of training
Pros:

Location was great for the event that I was attending.

Cons:

Cleanliness and attempts to over charge an electronic card for a room that had already been paid for. Long story short. My room was paid for through booking at 274.00 but the hotel attempted to charge the electronic card from booking.com multiple times with an amount exceeding 325 (according to booking.com). With this we had to pay out of pocket for the room because staff claimed the card received from booking.com didn’t work. And at the moment, I’m still trying to get a refund for the first amount.

2026-03-28 • via Nuitee
S
SULTAN • couple • us
1
2026-03-28 • via Nuitee