Hostel JAZ

Hotels
7.7 (1934 reviews)
Taito-ku Kitaueno 1-3-5 , Tokyo , JP

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Laundry
Luggage storage
Safety deposit box
Non-smoking throughout
Daily housekeeping
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Review Highlights

Pros:
Very clean / good housekeeping in many reports
Good value for money / affordable
Friendly and helpful staff (several mentions)
Useful amenities: towels, toiletries, water, instant coffee, shared fridge, lockers
Convenient for some guests; close to stations and tourist areas according to several reviews
Cons:
Upper bunk access/stairs difficult
Room issues: some rooms dark, bed firmness varies, small air purifier
Location noted as a bit far from Ueno station by multiple guests
Occasional serious service failure (reservation not prepared, no apology)
No slippers provided; limited bed-linen changes during longer stays; queues for shared shower late at night

Categories

Cleanliness
8.5
Generally praised as very clean across multiple reviews ("Very clean", "pulitissimo", "設備が綺麗", "環境很乾淨"), though one note about a smell in the female dormitory bathroom.
Service
7
Mixed: several guests report friendly, helpful staff and smooth check-in/out, but there is a serious negative report of a reservation not being honored and no apology, lowering the overall service sentiment.
Location
7.5
Mixed comments: some guests find it convenient and close to stations/tourist areas, others note it is a bit far from Ueno station and that there are few casual cafés immediately nearby.
Room Quality
6.5
Issues reported with room specifics: upper bunk access is difficult, some rooms are dark making packing hard, bed firmness varies (one complaint bed too soft), small air purifier in hot weather; however beds are described comfortable by some guests.
Amenities
8
Positive notes on included amenities (water, instant coffee, shared fridge, free towels, toiletries, lockers). Some shortcomings: no slippers provided, no linen changes reported during a week-long stay for one guest.
Value for Money
9
Multiple guests explicitly state good to excellent value for money and affordable rates; repeats of staying multiple times indicate satisfaction with price-quality balance.
Food and Beverage
7.7
Standard quality for this hotel tier
Overall Experience
7.4
Overall a positive budget stay: clean, good value and generally helpful staff, balanced by location quirks, room/access issues (bunks/stairs), occasional service failures and limited on-site F&B details.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 19:46

Property Description

Welcome to Hiromas Hostel in Ueno!

Convenient Location: Located in the vibrant Taito district, our 3-star hotel is just steps away from iconic landmarks such as Akiba Shrine, Honobo In Kanei-ji Temple, and Ryukoku-ji Temple, making it the perfect base for exploring Tokyo.

Comfortable Accommodation: Relax in our air-conditioned rooms equipped with free WiFi and shared bathrooms, ensuring a comfortable stay for our guests. The shared lounge area provides a cozy space to unwind after a day of sightseeing.

Nearby Attractions: Immerse yourself in the local culture by visiting nearby attractions like Sogenji Temple, Hoon-ji Temple, and Seigyo-ji Temple. With Tokyo Haneda Airport just 22 km away, convenience is at your fingertips.

Book your stay at Hiromas Hostel in Ueno today for an unforgettable Tokyo experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.7
Based on 1934 reviews
Cleanliness: 8.5
Service: 7
Location: 7.5
Room Quality: 6.5
Amenities: 8
Value for Money: 9
Food and Beverage: 7.7
Overall Experience: 7.4
N
naoaki • solo_traveller • jp
7
2026-09-16 • via Nuitee
D
Daniel • solo_traveller • gb
7
Decent hostel to stay at
Pros:

Helpful staff, fresh towels daily, nice lobby, decently safe

Cons:

On the more expensive side and beds get pretty warm at night. Main complaint is that if you're coming with a suitcase there's not a safe place to put it - small lockers were provided but nothing for anything bigger than a backpack

2026-09-14 • via Nuitee
J
Jason • solo_traveller • gb
4
Might be nice but didn't want the four flights of stairs...
Cons:

Unfortunately the hotel does not have a lift, and while we later realized this is made clear on the ad, we missed it, and would never have booked if we had realized it. Carrying out bags up four flights of stairs is not ideal.

2026-09-10 • via Nuitee
C
Cony • solo_traveller • nz
10
2026-09-10 • via Nuitee
M
Mayu • solo_traveller • jp
9
Pros:

一回のラウンジにはポットがあるのでカップ麺などを食べれて便利でした。部屋も周りの音が気にならず快適に過ごせました。

2026-09-07 • via Nuitee
山田 • solo_traveller • jp
9
低コスト一人旅にオススメします
Pros:

スタッフがシフトチェンジしても丁寧で良かった。セキュリティしっかりしてる。周辺施設へのアクセスgood、そして安い、ルール各種わかりやすい

Cons:

4階に泊まった。流石に階段オンリーは少々きつかったが、安さで相殺できた。ベッドは上段だったが、手すりがもうちょっと欲しかった

2026-09-02 • via Nuitee
ＩＳＡＯ • solo_traveller • jp
8
今回も快適の過ごせました。
Pros:

ロビーでゆっくりくつろげる。冷蔵庫がある。水、コーヒーが飲める。食器を自由に使える。

Cons:

エレベーターがあると、良い。

2026-08-30 • via Nuitee
V
Vainara • solo_traveller • th
10
2026-08-18 • via Nuitee
S
Syu • solo_traveller • jp
7
2026-08-16 • via Nuitee
L
Laura Valentina • solo_traveller • au
3
La habitación privada, no es privada
Pros:

Casi no me gustó nada :(

Cons:

Pague por una habitación “privada” creo que en la publicidad del hotel no son muy claros al mencionar que la habitación privada no es privada, es solo un cuarto al lado de todas las camas con espacio abierto en el techo, así que escuchas los ronquidos de los demás o si alguien hace ruido también lo escuchas, aunque la habitación está “bien” para dormir, realmente NO es privada y si tienes maletas de una vez advierto que NO hay ascensor y debes subir muchas escaleras como yo (4) pisos

2026-08-15 • via Nuitee
S
SHIEN • solo_traveller • jp
5
2026-08-14 • via Nuitee
C
Cony • solo_traveller • nz
9
Podría haber sido mejor
Pros:

Yoz, el Chico de recepcion fue muy amable en todo momento

Cons:

Las habitaciones compartidas, una vez que cierras la cortina de tu habitación no tiene ventilación y son muy calurosas. Las habitaciones son muy bajas, a penas alcanzas a estar sentado y ya la cabeza te toca el techo

2026-08-13 • via Nuitee
M
Ming • solo_traveller • us
10
2026-08-07 • via Nuitee
T
Tsanyu Kuo • solo_traveller • tw
10
2026-08-03 • via Nuitee
K
Katie • solo_traveller • us
10
Pros:

Very clean, great location, would recommend!

2026-08-02 • via Nuitee
M
MIOKO • solo_traveller • jp
6
期待以上に快適
Pros:

共有スペースが良かった
水やインスタントコーヒーのサービス。共有の冷蔵庫。アメニティがあるなど。
たまたまだったかもしれないが、宿泊者のマナーが皆さん良かった。

Cons:

2段ベッドの上段だったが階段が登りにくい。
荷物整理するのに部屋が暗くて困った

2026-08-02 • via Nuitee
佳佳 • solo_traveller • tw
10
2026-07-22 • via Nuitee
L
Louis • solo_traveller • au
10
Pros:

The bed was extremely comfortable and all the facilities were very clean. The staff were very easy to deal with and English speaker like myself and were very friendly

2026-07-20 • via Nuitee
C
Cheng-Han • solo_traveller • tw
7
2026-07-16 • via Nuitee
R
RODITA • solo_traveller • jp
10
2026-07-13 • via Nuitee