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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Terrace
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Family rooms
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Garden
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Express check-in/check-out
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Bar
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Fax/photocopying
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Tour desk
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Golf course
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Children's playground
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Babysitting/child services
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Street parking
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Snack bar
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Pool with view
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Baby safety gates
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Open-air bath
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Public Bath
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Pool bar
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Swimming pool toys
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Wine/champagne
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Sun umbrellas
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Shallow end
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Kids' pool
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Fence around pool
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
Review Highlights
Categories
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Property Description
Outdoor Swimming Pool and Garden
Hotel Palmas Cocoyoc offers a serene escape with its outdoor swimming pool surrounded by lush green gardens, providing a perfect spot to relax and unwind under the sun.
Restaurant and Bar
Indulge in a culinary journey at the on-site restaurant serving delicious local and international cuisine. After a day of exploring, unwind at the bar with your favorite drink in hand.
Children's Playground
Families are welcomed at Hotel Palmas Cocoyoc with a fun children's playground, ensuring that the little ones are entertained and have a memorable stay.
Book now for an unforgettable retreat at Hotel Palmas Cocoyoc, where relaxation and enjoyment await you.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children ages 1 and older are allowed.
People 11 years old and over stay for MXN 170 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Lo único que tiene de bueno es el jardín, aunque es pequeño.
Las habitaciones son muy austeras y las camas no son nada cómodas.
Nada
El horiible olor de la habitación, como a sudor.
Nada.
No había restaurante.
No había nada cerca para ir a comer.
Todo.
La realidad es que no había nada más que la cama.
Tuve que ir a comer al hotel de enfrente.
No regresaría.
La comodidad y limpieza
El gato que tienen
Seguridad, tranquilidad, servicio del personal
El mini split no funcionaba correctamente y se sentía calor, la limpieza de las albercas había muchas hojas y basurita de los árboles
Economico, limpio y comodo.
la comida muy rica
la alberca super limpia
Los snacks riquisimos y el precio justo
Todo estuvo bien, limpio y comodo
TODO MUY LIMPIO
ALBERCA MUY FRIA
La ubicación
La alberca helada
Los desayunos del hotel de enfrente
No salía agua caliente en la regadera , se fue la luz a la hora de arreglarnos y no se preocuparon por nada , un amigo llegó a la una pm y le cobraron 300 pesos por darle la habitación antes de las tres , de nada servía sin agua ni luz , se me hizo un abuso total , nos dijeron que sábado y domingo había desayuno bufete y nunca llegó , un calor insoportable nos tuvimos que salir de la habitación yo te juro al menos una coca te invito pero no , no les importo nada , llegamos tarde a la boda por ese detalle y la alberca helada y cuando hable para ver si reservaba ahí me dijeron que estaba muy rica. Total no volveia ahí, mejor llegó al hotel de enfrente
desafotunadamente hubo que cancelar la reserva por que no tuvimos la red de internet que esperabamos..... básicamente ese fué el motivo principal por el cual no pudimos alojarnos y tuvimos que optar por otra alternativa
Nada
La persona que estaba en mostrador!! estaba en estado inconveniente
La atención
Las instalaciones
La coladera de la regadera estaba tapada y la regadera echaba agua por todos lados, les comenté que deben limpiarla para que salgaejor el agua. Muy bien servicio.
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