Aliz Hotel Times Square

Hotels
8.1 (8726 reviews)
310 West 40th Street , New York , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Small rooms
Poor customer service

Categories

Cleanliness
7.11
Several mentions of dirty floors and issues with blocked toilets.
Service
8.58
Staff were friendly but some mentions of unhelpfulness from reception.
Location
9.12
Consistently praised for its excellent central location.
Room Quality
7.57
Rooms noted as small, lacking storage, and issues with toilet functionality.
Amenities
7.6
Some amenities like the rooftop bar were unavailable.
Value for Money
8.06
Location offers high value despite various issues.
Food and Beverage
8.61
Breakfast received positive mentions, good standard for American hotels.
Overall Experience
8.18
An overall positive experience with significant concerns noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:48

Property Description

Luxurious Rooftop Bar and Lounge
Experience breathtaking views of the Manhattan skyline at the two-story rooftop bar and lounge at Aliz Hotel Times Square. Enjoy a relaxing evening with a drink in hand while taking in the iconic cityscape.

Modern Amenities and Comfort
Indulge in comfort with air-conditioned rooms, flat-screen TVs, and Keurig® coffee machines. Some rooms offer terraces or river views for a truly unique stay. The private bathrooms are stocked with premium bath amenities for your convenience.

Convenient Facilities and Services
Stay active at the fitness center and cycling studio with Peloton bikes® or catch up on work at the business center. The 24-hour front desk staff are always ready to assist you, ensuring a seamless stay at the heart of New York City.

Book now to elevate your New York experience at Aliz Hotel Times Square.

Important information:

Please note, an incidental hold of USD 150 will be placed on guests' credit cards at check-in.

Please note, a destination fee of USD 30 per day will be charged during your stay.
The destination fee includes:

In-room coffee
2 in-room bottles of water per day
24-hour use of the hotel business center
24-hour use of Peloton® Studio
USD 25 food and beverage credit to the lobby bar
Citi Bike day passes
Two welcome cocktails per reservation

When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NYC

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 75 per day.

Location

Property Accessibility

Total Disability Score: 44.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Revolving Door
  • Entrance Door Width: 71
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.1
Based on 8726 reviews
Cleanliness: 7.11
Service: 8.58
Location: 9.12
Room Quality: 7.57
Amenities: 7.6
Value for Money: 8.06
Food and Beverage: 8.61
Overall Experience: 8.18
B
Barbara family_with_children us
10
Regular
Pros:

Didn’t like when I asked a staff member where was the ice machine gave me attitude in elevator told me she didn’t know much English that she was new which I doubt some how she got offended and it was a honest question but overall the front desk was great but felt disrespected and paid a nice amount to stay there

Cons:

Make sure they know to show respect to the tourists especially for how much you pay there

2026-06-21 via Nuitee
C
Carter family_with_children us
8
Good
Pros:

Last minute Available room.

Cons:

The breakfast was $31!!!! Toooooooo much!!!!

2026-06-20 via Nuitee
G
grenouillac couple fr
10
2026-06-20 via Nuitee
R
Rhea family_with_children tt
7
Pros:

The location the hotel is situated was perfect

Cons:

The room was a bit small. The window view of the city was disappointed.

2026-06-20 via Nuitee
P
Priyanka couple ae
10
2026-06-20 via Nuitee
C
Chantal solo_traveller us
5
Be sure to check in as soon as possible or else your room will be given away
Pros:

Location location location... ambiance decor

Cons:

My room wasn't available due to overbooking. I was told to wait an hour at 10pm at night. After going to dinner and actually giving them 2 hours, my room still want ready. I was waiting for a ton up to 1230am. No compensation, no opportunity to cancel without penalty, no consideration or empathy.

2026-06-20 via Nuitee
P
Paul couple gb
7
2026-06-19 via Nuitee
S
Sebastian couple no
8
2026-06-19 via Nuitee
A
Andreas family_with_children at
9
Die Lage, Frühstücksbuffett, nettes Personal sowie eine absolut coole rooftop-bar sagen - gerne wieder 👍
Pros:

Top Lage, super Frühstück

Cons:

Wartezeiten beim Frühstücksraum…zu wenig Lifte für die Zahl der Gäste - teils erhebliche Schlange zum Anstehen.

2026-06-18 via Nuitee
C
Chi Ching Joan solo_traveller hk
9
Pros:

Convenience, friendly staff

Cons:

Bit noisy from the street

2026-06-18 via Nuitee
K
Kerstin extended_group at
3
2026-06-18 via Nuitee
S
Stephen extended_group ro
10
2026-06-18 via Nuitee
J
Jorge family_with_children ec
9
Ubicación estratégica
Pros:

La ubicación, la atención muy amables

Cons:

Debe incluir desayuno

2026-06-17 via Nuitee
A
Anna-Marie family_with_children dk
9
Fantastisk
Pros:

Meget centralt

2026-06-17 via Nuitee
M
Maria Inés Ilundain solo_traveller ar
1
Pros:

Me cobraron 150 dolares como si hubiera hecho el check out a las 14 hs cuando nos retiramos a las 9 hs. Un día no nos limpiaron la habitación. Debimos pedir al menos las toallas limpias. Una vergüenza. Maria Ines ilundain

2026-06-17 via Nuitee
G
Guy family_with_children ch
9
Perfetto per una visita a New York
Pros:

Posizione perfetta per visitare New York, a pochi metri dalla metropolitana e a 5 minuti a piedi da Time Square. Camera pulita e silenziosa. Buona colazione.

Cons:

Attesa per fare colazione (sala un po’ troppo piccola per il numero di ospiti). Spesso lunghe attese davanti agli ascensori.

2026-06-17 via Nuitee
J
Jack solo_traveller ie
10
2026-06-17 via Nuitee
E
Ele y Pedro couple pr
9
Moderno, céntrico y cómodo en el centro de NYC
Pros:

la habitación es pequeña pero muy cómoda y tiene todo lo necesario, la cama muy buena.

Cons:

El TV no se veía bien, tenía problema de señal, vino un trabajador y NO pudo hacer nada.
los elevadores son el problema #1 del hotel, solo 2 funcionando para hacer CKout perdimos mas de 40 mts esperando para bajar. los precios del bar son MUY altos.

2026-06-16 via Nuitee
A
Alan extended_group gb
6
2026-06-16 via Nuitee
M
Messad solo_traveller ma
9
Pros:

Emplacement propreté

2026-06-16 via Nuitee