Aliz Hotel Times Square

Hotels
8.1 (9046 reviews)
310 West 40th Street , New York , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Small rooms
Poor customer service

Categories

Cleanliness
7.11
Several mentions of dirty floors and issues with blocked toilets.
Service
8.58
Staff were friendly but some mentions of unhelpfulness from reception.
Location
9.12
Consistently praised for its excellent central location.
Room Quality
7.57
Rooms noted as small, lacking storage, and issues with toilet functionality.
Amenities
7.6
Some amenities like the rooftop bar were unavailable.
Value for Money
8.06
Location offers high value despite various issues.
Food and Beverage
8.61
Breakfast received positive mentions, good standard for American hotels.
Overall Experience
8.18
An overall positive experience with significant concerns noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:48

Property Description

Luxurious Rooftop Bar and Lounge
Experience breathtaking views of the Manhattan skyline at the two-story rooftop bar and lounge at Aliz Hotel Times Square. Enjoy a relaxing evening with a drink in hand while taking in the iconic cityscape.

Modern Amenities and Comfort
Indulge in comfort with air-conditioned rooms, flat-screen TVs, and Keurig® coffee machines. Some rooms offer terraces or river views for a truly unique stay. The private bathrooms are stocked with premium bath amenities for your convenience.

Convenient Facilities and Services
Stay active at the fitness center and cycling studio with Peloton bikes® or catch up on work at the business center. The 24-hour front desk staff are always ready to assist you, ensuring a seamless stay at the heart of New York City.

Book now to elevate your New York experience at Aliz Hotel Times Square.

Important information:

Please note, an incidental hold of USD 150 will be placed on guests' credit cards at check-in.

Please note, a destination fee of USD 30 per day will be charged during your stay.
The destination fee includes:

In-room coffee
2 in-room bottles of water per day
24-hour use of the hotel business center
24-hour use of Peloton® Studio
USD 25 food and beverage credit to the lobby bar
Citi Bike day passes
Two welcome cocktails per reservation

When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NYC

Location

Property Accessibility

Total Disability Score: 44.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Revolving Door
  • Entrance Door Width: 71
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.1
Based on 9046 reviews
Cleanliness: 7.11
Service: 8.58
Location: 9.12
Room Quality: 7.57
Amenities: 7.6
Value for Money: 8.06
Food and Beverage: 8.61
Overall Experience: 8.18
F
FARHAN • solo_traveller • pk
10
2026-09-12 • via Nuitee
F
FARHAN • solo_traveller • pk
10
2026-09-12 • via Nuitee
J
Jassim • solo_traveller • qa
10
2026-09-12 • via Nuitee
G
guglielmo • extended_group • it
10
Veramente impeccabili
Pros:

La vista e la camera

2026-09-11 • via Nuitee
H
Hickman • couple • us
8
2026-09-11 • via Nuitee
N
Nattecha • couple • us
5
It was okay.
Pros:

The property was close to a lot of attractions.

Cons:

The room was quite small. I did not receive the double bed I requested at the time of booking . They were overbooked. The bathroom was partially clean. The front desk staff tried their best to make up for these mistakes, but I think it was still frustrating especially that I booked well in advance.

2026-09-11 • via Nuitee
N
Nicole • solo_traveller • it
8
2026-09-11 • via Nuitee
S
Steven • family_with_children • gb
8
Great location hotel with a bonus roof top bar
Pros:

Obviously in a great location close to Times Square. The hotel has a really cool bar situated on a high number floor that escapes me but the views from there to enjoy a drink with are fantastic. A restaurant on the ground floor was great place to catch a World Cup game and the drink and nachos went down very well. Rooms are ok size wise but you're out all day so not an issue, very clean and comfortable. Check in was easy and no hassle.

2026-09-10 • via Nuitee
M
Michael • solo_traveller • gb
8
Pros:

Lovely room. Not massive but NYC hotel rooms aren't big anyway.

Cons:

When we booked it said breakfast included.
Shortly before we arrived i received an email from the hotel saying it was breakfast for only 2 out of 4 people who were in my family.

2026-09-10 • via Nuitee
E
Eugenio • solo_traveller • sm
8
Pros:

Colazione, posizione

Cons:

Camera leggermente piccola

2026-09-10 • via Nuitee
R
Romain • extended_group • es
3
Emplacement incroyable, nuit confortable mais fatiguant de devoir toujours se battre pour avoir ce pourquoi l’on a payé
Pros:

L’emplacement proche de Times Square et du métro. La vue depuis la chambre
Le personnel parlant espagnol très aimable

Cons:

Un temps d’attente énorme pour les ascenseurs. Je pensais que c’était un détail, mais c’est vraiment très long : parfois, il faut attendre 10 minutes ou plus pour avoir son ascenseur.

Réservation pour 4 personnes avec le petit-déjeuner inclus, comme indiqué sur la réservation. En arrivant, on nous indique que le petit-déjeuner n’est inclus que pour deux personnes, alors que nous avons bien réservé pour 4 personnes avec le petit-déjeuner inclus. À 25 ou 30 dollars le petit-déjeuner par personne et par jour, c’est vraiment limite…

À l’arrivée, on nous donne un jeton d’une valeur de 25 dollars, utilisable pour un petit-déjeuner ou un cocktail. Nous décidons de l’utiliser au rooftop de l’hôtel, mais celui-ci n’est pas accepté. On aurait aimé le savoir avant.

Une alarme incendie se déclenche et les haut-parleurs grésillent tellement qu’on n’entend rien. Nous descendons donc en catastrophe par les escaliers (la tour est haute), pour finalement apprendre qu’il s’agit simplement d’un test. On aurait aussi aimé être prévenus, surtout lorsqu’on doit descendre les escaliers avec une cheville tordue… Quel enfer.

Concernant une partie du personnel, notamment celui de l’accueil : vraiment aucun effort pour essayer de dialoguer ou d’aider. Je veux bien que l’on doive parler anglais, mais dans un hôtel international, faire un minimum d’effort et sourire ne devrait pas être si compliqué.

Une bouteille d’eau devait être déposée chaque jour dans la chambre. Il a fallu la demander chaque jour. Même problème pour les serviettes de bain : nous étions 4, mais à chaque fois, il n’y avait que 2 ou 3 serviettes. Nous devions donc systématiquement aller en demander.

Rajoutez à cela 10 minutes d’attente pour descendre et encore 10 minutes pour remonter avec les ascenseurs… L’exaspération peut se comprendre, surtout lorsque les mêmes erreurs se répètent chaque jour.

2026-09-09 • via Nuitee
M
Matis • extended_group • ch
9
2026-09-09 • via Nuitee
O
Olivia • solo_traveller • ca
9
Tres bien
Pros:

L'emplacement et la petite vue sur l'empire state building

Cons:

Les lits double un peu petits

2026-09-09 • via Nuitee
D
Debra • solo_traveller • gb
7
2026-09-08 • via Nuitee
N
Natalia • solo_traveller • es
10
Pros:

Todo

Cons:

Nada

2026-09-08 • via Nuitee
R
Rochelle • extended_group • gb
8
2026-09-08 • via Nuitee
H
Hrvoje • solo_traveller • hr
10
2026-09-08 • via Nuitee
S
Sigalit Noga • extended_group • il
7
מלון נחמב קרוב לתבורה ציבורית ולטיימס סקוור.
Pros:

המלון ממקום במרכז, קרוב לתחנת רכבת ואוטובוס מרכזי. שירות טוב של הצוות, ניקיון וסידור החדר כל יום. תצפית נחמדה מקומה 40 במלון, 25$ לקניית מוצרים בלובי. יש שקעים ליד המיטה.

Cons:

ארוחת בוקר דלילה ללא ירקות. חלון לא נפתח בחדר. מיטות צרות, לא לאנשים גדולים.

2026-09-08 • via Nuitee
F
Farah • extended_group • ca
7
2026-09-08 • via Nuitee
C
Carlo • family_with_children • it
8
2026-09-08 • via Nuitee