Tru By Hilton Baton Rouge Citiplace

Hotels
•
Tru by Hilton
8.2 (1033 reviews)
2562 Citiplace Court , Baton Rouge , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional front-desk service (Tawanna repeatedly praised)
Clean and modern hotel for many guests
Convenient location near highway and restaurants
Good/free breakfast
Family-friendly touches (board games), parking and functioning elevator
Cons:
Serious bed-bug incident reported by one guest
Rooms described as very small with limited storage and thin bedding
Pool closed during a guest's stay (major disappointment)
Stains on floor reported by some guests
Refund/compensation and loyalty points handling issues

Categories

Cleanliness
6
Mixed signals: many guests called the hotel clean, but a serious bed-bug incident and some floor stains were reported, lowering confidence in overall cleanliness.
Service
10
Outstanding front-desk service repeatedly highlighted—multiple guests singled out Tawanna for exceptional, friendly, and attentive care that made stays memorable.
Location
9.6
Convenient location right off the highway with nearby dining options; guests found access and positioning very favorable.
Room Quality
6.5
Rooms described as very small with limited storage and thin bedding; some reports of stains and the notable bed-bug incident negatively impacted room quality.
Amenities
8.3
Basic amenities generally positive—decent free breakfast, board games, parking, functioning elevator—but a closed pool during a guest stay and equipment issues reduced satisfaction for some.
Value for Money
7.5
Mixed value perception: some guests felt it was a good deal, while others complained about paying for a stay where promised amenities (pool) were unavailable and about unresolved compensation issues.
Food and Beverage
8.2
Breakfast repeatedly described as good or a bonus; general comments on food were modestly positive ('food ok').
Overall Experience
9.5
Predominantly positive due to exceptional staff and clean, modern feel for many guests; however, isolated severe issues (bed bug, refund/points handling) tempered a perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 19:49

Property Description

Modern Accommodations

Experience comfort and convenience at Tru By Hilton Baton Rouge Citiplace. Our 3-star hotel offers stylish rooms with free WiFi and flat-screen TVs. Relax in our air-conditioned rooms, each featuring a private bathroom and cozy seating area.

Relaxation and Fitness

Unwind by taking a dip in our seasonal outdoor pool or maintain your workout routine at the on-site fitness centre. Whether you prefer lounging poolside or breaking a sweat, we have you covered with our top-notch amenities.

Convenient Location

Located just a short distance from popular attractions like Louisiana State University and the Old Governor's Mansion, our hotel provides easy access to the best of Baton Rouge. Book your stay with us for a memorable and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 1033 reviews
Cleanliness: 6
Service: 10
Location: 9.6
Room Quality: 6.5
Amenities: 8.3
Value for Money: 7.5
Food and Beverage: 8.2
Overall Experience: 9.5
C
Christian • family_with_children • de
10
Erwartungen übertroffen - jederzeit gerne wieder!
Pros:

Das Hotel hat meine Erwartungen übertroffen. Beim Check in hatte „Mrs. T“ Schicht. Sie war sehr freundlich und hilfsbereit. Der Pool war sauber. Die Zimmer waren sauber. Das Frühstück war sehr gut. Insgesamt würde ich dieses Hotel sofort wieder aufsuchen.

Cons:

Überhaupt nichts hat mir nicht gefallen. Wenn man etwas kritisieren will, dann den Highway der direkt am Hotel vorbei läuft - aber: Hier legt das Hotel kostenlos OroPax auf die Zimmer - grossartiger Service

2026-09-17 • via Nuitee
K
Kimberly • solo_traveller • us
8
2026-09-17 • via Nuitee
C
Charod • couple • us
10
2026-09-16 • via Nuitee
C
Coy • couple • us
7
Pros:

The location was great and rooms were clean.

Cons:

The bed was very hard couldn’t sleep .

2026-09-15 • via Nuitee
A
Arman • couple • us
9
2026-09-12 • via Nuitee
L
Layla • couple • us
9
2026-09-09 • via Nuitee
F
Fletcher • solo_traveller • us
10
2026-09-06 • via Nuitee
J
John • solo_traveller • us
8
Very pleasant staff.
Pros:

Location

Cons:

Nothing

2026-09-06 • via Nuitee
F
Felisha • solo_traveller • us
10
2026-09-01 • via Nuitee
D
Dallas • couple • us
8
2026-08-31 • via Nuitee
S
Sherida • solo_traveller • us
8
Pros:

The location and staff were great. Appreciated the pool and gym.

Cons:

Not the cleanest room, especially the bathroom.

2026-08-31 • via Nuitee
P
Paige • couple • us
10
2026-08-29 • via Nuitee
L
LISA • couple • us
10
2026-08-25 • via Nuitee
D
Diamond • couple • us
10
It was okay.. surprised me boyfriend but the hidden surprise fee was terrible
Pros:

Everything was nice and clean… disliked the surprise $50 fee I had to pay for a deposit they stated and I haven’t gotten it back yet…. Starting to feel like I was scammed out of $50

Cons:

The $50 surprise fee I was giving when I arrived the website and app said I wouldn’t have any more purchases and got there and I did they said it would immediately come back to my card after checking out and it did not

2026-08-24 • via Nuitee
J
Jayvetta • solo_traveller • us
10
2026-08-24 • via Nuitee
A
Angel • couple • us
9
I would most definitely come back.
Pros:

It was clean, and very welcoming. Staff was very friendly.

Cons:

Not enough pillows on the bed .

2026-08-23 • via Nuitee
R
Ranada • couple • us
10
2026-08-21 • via Nuitee
J
Jaytoonastyy • couple • us
10
2026-08-21 • via Nuitee
S
Scotty • couple • us
10
2026-08-17 • via Nuitee
V
Valerie • extended_group • us
10
Clean, efficient, good staff, close to my business meeting,
Pros:

Simple setup. Was impressed by the new technology waffle maker!

Cons:

Na

2026-08-16 • via Nuitee